Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of all updates, changes, and important information related to upgrading the Dispute Rules Content Pack for Mastercard from the Yokohama release family to the Zurich release family. It is designed to help you prepare for upgrade by summarizing new features, changes, activation details, and requirements specific to this content pack.

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    New Features

    • Decision tables for Mastercard dispute processing: The Zurich release introduces decision tables that streamline dispute handling by validating Mastercard transaction details and questionnaire answers against defined eligibility rules within the application.

    Changes

    • Chargeback eligibility rules update: Eligibility rules have been transformed into technical formulas to automate determination of chargeback eligibility or ineligibility for transactions.
    • Intake questionnaire updates: The dispute questionnaire has been enhanced by adding new questions and refining existing ones to better capture dispute details across various categories.

    Removals and Deprecations

    No features or functionalities were removed or deprecated between Yokohama and Zurich releases.

    Activation and Installation

    • The Dispute Rules Content Pack for Mastercard can be installed by requesting it through the ServiceNow Store.
    • Installation requires the Financial Services Card Operations (snbomcreditcard) application to be installed.

    Additional Notes

    • There are no new browser or localization requirements introduced in this upgrade.
    • Accessibility compliance details remain unchanged.
    • The Zurich release focuses on refining chargeback eligibility validation against Mastercard core rules and improving dispute intake processes.

    Upgrade Recommendations

    Before upgrading to Zurich, review and complete any pre- and post-upgrade tasks provided in the documentation to ensure a smooth transition. Leverage the new decision tables and updated questionnaires to improve dispute processing accuracy and efficiency.

    Consolidated page of all release notes for Dispute Rules Content Pack for Mastercard from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Dispute Rules Content Pack for Mastercard to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Dispute Rules Content Pack for Mastercard.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Decision tables for Mastercard dispute processing
    Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in this application's decision tables.

    Changes

    Between your current release family and Zurich, some changes were made to existing Dispute Rules Content Pack for Mastercard features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Dispute Rules Content Pack for Mastercard chargeback eligibility rules updates
    Transformed chargeback eligibility rules into technical formulas to determine the eligibility or ineligibility of a selected transaction for chargeback.
    Dispute Rules Content Pack for Mastercard intake questionnaire updates
    Updated the dispute questionnaire provided through Dispute Rules Content Pack for Mastercard by adding new questions and updating existing questions.

    Removed

    Between your current release family and Zurich, some Dispute Rules Content Pack for Mastercard features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Dispute Rules Content Pack for Mastercard features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Dispute Rules Content Pack for Mastercard.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Dispute Rules Content Pack for Mastercard by requesting it from ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    This application requires Financial Services Card Operations (sn_bom_credit_card) to be installed.

    Browser requirements

    If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Dispute Rules Content Pack for Mastercard, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Dispute Rules Content Pack for Mastercard we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Dispute Rules Content Pack for Mastercard we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Developed and refined chargeback eligibility rules to validate dispute cases against Mastercard core rules.
    • Updated the intake questionnaire for various dispute categories.

    See Dispute Rules Content Pack for Mastercard for more information.