Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Workforce Optimization for ITSM Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes page provides ServiceNow customers with essential information to prepare for upgrading Workforce Optimization for ITSM from the Yokohama release to the Zurich release. It compiles updates, changes, and important upgrade considerations across release families to streamline your upgrade planning and execution.

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    Key Upgrade Information

    • Enhanced Security (Yokohama Release): To enable enhanced security for Workforce Optimization for ITSM, contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhancedsecurity). After installation, specific roles are required for accessing features such as Skill Review and Work Scheduler.
    • Activation: To activate Workforce Optimization for ITSM, install the Workforce Optimization for ITSM plugin (snwfocfgitsm) via the ServiceNow Store. This remains consistent from Yokohama through Zurich releases.

    Feature Updates and Changes

    • There are no new features, changes, removals, or deprecations introduced between Yokohama and Zurich releases for Workforce Optimization for ITSM.
    • Browser, accessibility, localization, and additional requirements have not changed between these releases.

    Practical Implications

    When upgrading from Yokohama to Zurich:

    • Focus primarily on enabling enhanced security if upgrading to or beyond Yokohama by installing the required plugin and assigning appropriate roles.
    • Expect no new functionality changes or removals in Zurich, simplifying upgrade validation and testing.
    • Continue to activate the Workforce Optimization for ITSM plugin via the ServiceNow Store as before.

    This information helps you ensure a smooth upgrade with awareness of security features and activation steps, without needing to accommodate feature changes or new requirements in the Zurich release.

    Consolidated page of all release notes for Workforce Optimization for ITSM from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Workforce Optimization for ITSM to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama
    Enhanced security to access Workforce Optimization for ITSM
    When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features.
    Features in Workforce Optimization for ITSM Role required for each user
    Skill review
    • Skill review manager (sn_wfo_skillreview.manager)
    • Skill review user (sn_wfo_skillreview.user)
    Work scheduler
    • Work scheduler admin (sn_wfo_work_sched.admin)
    • Work scheduler manager (sn_wfo_work_sched.manager)

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Workforce Optimization for ITSM.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Workforce Optimization for ITSM features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Workforce Optimization for ITSM features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Workforce Optimization for ITSM features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Workforce Optimization for ITSM.

    Release Release notes

    Yokohama

    Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here.

    Release Release notes

    Yokohama

    When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin.

    See Workforce Optimization for ITSM for more information.

    Zurich

    		 No updates for this release.