Combined Dispute Rules Content Pack for Visa release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Dispute Rules Content Pack for Visa Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release note provides ServiceNow customers with essential information for upgrading the Dispute Rules Content Pack for Visa from the Yokohama release family to Zurich. It outlines the changes, new features, removals, and activation instructions relevant to this upgrade, enabling customers to prepare and execute the upgrade efficiently.

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    Key Changes

    • Visa Resolve Online (VROL) Version 25.2 Updates: Both Yokohama and Zurich releases reflect updates to the dispute questionnaire in the Dispute Rules Content Pack for Visa. These align the content pack with Visa Resolve Online (VROL) release 25.2 revisions, ensuring compliance with current Visa dispute handling protocols.

    New Features, Removals, and Deprecations

    • No new features were introduced between Yokohama and Zurich releases.
    • No features or functionalities were removed or deprecated during this upgrade.

    Activation and Installation

    To install or activate the Dispute Rules Content Pack for Visa, customers should request the app from the ServiceNow Store. The Store provides all available apps and submission details for requests. This process applies for both Yokohama and Zurich releases.

    Additional Considerations

    • Pre- and Post-Upgrade Tasks: Customers are advised to review and complete any necessary pre- and post-upgrade tasks to ensure a smooth transition.
    • Browser, Accessibility, Localization, and Highlight Information: No changes or updates were noted in these areas between the Yokohama and Zurich releases.

    Practical Impact for ServiceNow Customers

    By upgrading to Zurich, customers maintain alignment with Visa’s latest dispute questionnaire standards (VROL 25.2), ensuring accurate dispute processing within ServiceNow workflows. The absence of new features or removals simplifies the upgrade, focusing primarily on compliance updates. Activation remains straightforward via the ServiceNow Store, minimizing administrative overhead. Customers can expect consistency in functionality with updated content accuracy for dispute management.

    Consolidated page of all release notes for Dispute Rules Content Pack for Visa from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Dispute Rules Content Pack for Visa to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Dispute Rules Content Pack for Visa.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Dispute Rules Content Pack for Visa features.

    Release Release notes

    Yokohama

    Visa Resolve Online (VROL) version 25.2 updates

    Updated the dispute questionnaire provided through Dispute Rules Content Pack for Visa to align with Visa Resolve Online (VROL) release 25.2 revision changes.

    Zurich

    Visa Resolve Online (VROL) version 25.2 updates
    Updated the dispute questionnaire provided through the Dispute Rules Content Pack for Visa to align with Visa Resolve Online (VROL) release 25.2 revision changes.

    Removed

    Between your current release family and Zurich, some Dispute Rules Content Pack for Visa features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Dispute Rules Content Pack for Visa features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Dispute Rules Content Pack for Visa.

    Release Release notes

    Yokohama

    Install Dispute Rules Content Pack for Visa by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Dispute Rules Content Pack for Visa by requesting it from ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Dispute Rules Content Pack for Visa, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Dispute Rules Content Pack for Visa we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Dispute Rules Content Pack for Visa we have noted them here.

    Release Release notes

    Yokohama

    Apply Visa Resolve Online (VROL) release 25.2 revision changes to Dispute Rules Content Pack for Visa questionnaire.

    See Dispute Rules Content Pack for Visa for more information.

    Zurich

    Applied Visa Resolve Online (VROL) release 25.2 revision changes to Dispute Rules Content Pack for Visa questionnaire.

    See Dispute Rules Content Pack for Visa for more information.