Combined Sidebar release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Sidebar Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with key information about Sidebar upgrades from the Yokohama release family through to Zurich. It highlights new features, changes, activation procedures, and other relevant upgrade details to help customers prepare and smoothly transition their Sidebar functionality.

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    New Features

    • Yokohama Release:
      • Integration of Sidebar with Slack enables seamless collaboration between users on both platforms.
      • Ability to create standalone Sidebar conversations not tied to any specific record, enhancing communication flexibility.
      • Support for private discussions on records, restricting visibility to only discussion participants to maintain confidentiality.
    • Zurich Release:
      • Introduction of threaded replies within Sidebar messages to keep discussions organized and reduce clutter.

    Changes, Removed Features, and Deprecations

    There are no recorded changes, removals, or deprecations of Sidebar features between Yokohama and Zurich releases. This stability ensures existing Sidebar functionalities remain consistent during the upgrade.

    Activation and Installation

    • Yokohama: Sidebar installation requires a request via the ServiceNow Store.
    • Zurich: Sidebar is included as part of the ServiceNow AI Platform within the Omni-Experience Standard Feature Set, simplifying activation. Detailed installation instructions are available under Installing Sidebar.

    Additional Requirements and Compatibility

    There are no new or changed additional requirements, browser compatibility needs, accessibility considerations, or localization updates for Sidebar from Yokohama through Zurich. Customers can expect consistent environmental support.

    Practical Implications for ServiceNow Customers

    • Customers upgrading to Zurich will benefit from enhanced Sidebar collaboration capabilities such as Slack integration, private and standalone conversations, and threaded replies that improve message management.
    • Activation is streamlined in Zurich as Sidebar is part of the AI Platform feature set, reducing complexity in deployment.
    • No deprecated or removed features mean existing Sidebar workflows will continue to function as expected after upgrade.

    Consolidated page of all release notes for Sidebar from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Sidebar to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Sidebar.

    Release Release notes

    Yokohama
    Exploring Sidebar
    Integrate Sidebar and Slack to enable the users of both platforms to seamlessly collaborate with each other.
    Using Sidebar
    Create standalone Sidebar conversations that aren’t associated with a specific record.
    Using Sidebar
    Create private discussions on a record that are accessible only to the participants within that discussion.

    Zurich
    Sidebar
    Use threaded replies to answer Sidebar messages without adding clutter to the main discussion.

    Changes

    Between your current release family and Zurich, some changes were made to existing Sidebar features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Sidebar features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Sidebar features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Sidebar.

    Release Release notes

    Yokohama

    Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see Installing Sidebar.

    Additional requirements

    If any additional requirements were introduced or changed for Sidebar we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Sidebar we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Sidebar, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Sidebar we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Sidebar we have noted them here.

    Release Release notes

    Yokohama
    • Integrate Sidebar with Slack to enable users of both platforms to communicate with each other.
    • Create standalone Sidebar conversations that aren’t associated with a record.
    • Create private discussions on a record that are accessible only to the participants within that discussion.

    See Sidebar for more information.

    Zurich

    Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages.

    See Sidebar for more information.