Combined Healthcare Operations Core release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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delta3zy

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Combined Healthcare Operations Core release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Healthcare Operations Core release notes for upgrades from Yokohama to Zurich

This consolidated release notes document provides ServiceNow customers with key information about upgrading Healthcare Operations Core from the Yokohama release to the Zurich release. It summarizes new features, changes, and important upgrade considerations to help you prepare and optimize your Healthcare Operations Core deployment.

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New Features

Yokohama Release Enhancements:
- Care Team Portal: Enables creation of requests for supporting service departments and provides visibility into all requests created by users or their teams. Can be used standalone or embedded within EMR systems.
- Healthcare Operations Case Overview: Allows creation and customization of cases for supporting service departments accessible via the Care Team Portal.
- Healthcare Organization Admin Experience: Simplifies creation and management of healthcare organizations and hierarchies, including automatic creation of associated Service Model Foundation records for internal business locations.
Zurich Release: No new features introduced.

Changes

Zurich Release Updates:
- Embedding Care Team Portal in Epic EMR: The integration process is streamlined for more efficient launch context configuration. The portal now dynamically retrieves the FHIR endpoint and supports capturing launch context tokens across multiple launches within the same Hyperspace session, improving user experience and reducing manual configuration.
- Roles and Responsibilities: Enhanced for more selective user access. New responsibilities added include Support Department Agent and Support Department Manager. Existing roles were renamed for clarity: Team Member to Care Team Member, and Team Manager to Care Team Manager. These roles can be assigned within healthcare organizations for better user management.
Yokohama Release: No changes were made.

Removed and Deprecated Features

No features or functionalities were removed or deprecated between Yokohama and Zurich releases for Healthcare Operations Core.

Activation and Installation

Healthcare Operations Core must be installed by requesting it from the ServiceNow Store for both Yokohama and Zurich releases. Customers can visit the ServiceNow Store website to view available apps and submit installation requests. For comprehensive release version history, refer to the ServiceNow Store version history release notes.

Additional Requirements and Considerations

No additional requirements, browser requirements, accessibility information, or localization considerations were introduced or changed between Yokohama and Zurich releases.

Highlights for ServiceNow Customers

Yokohama: Gain operational visibility into care team cases and support requests via the Care Team Portal, extend case management to support service departments, and utilize streamlined healthcare organization administration.
Zurich: Benefit from improved embedding of the Care Team Portal into EMR systems with simplified launch context handling, and more efficient role and responsibility assignment to enhance user access control.

Consolidated page of all release notes for Healthcare Operations Core from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Healthcare Operations Core to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Healthcare Operations Core.


Release	Release notes
Yokohama	Care Team Portal Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems. Healthcare Operations Case overview Create and customize cases for supporting service departments that can be used within the Care Team Portal. Healthcare organization admin experience Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations).
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Healthcare Operations Core features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Embed Care Team Portal in Epic The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration. The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, only tokens captured from the initial launch were displayed. The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script. Setting up roles and responsibilities Roles and responsibilities have been updated to enable more selective user access. The following responsibilities were added in Healthcare Operations Core: Support Department Agent Support Department Manager The following responsibilities were renamed in Healthcare Operations Core: Team Member has become Care Team Member Team Manager has become Care Team Manager Healthcare operations users can now be assigned these responsibilities in the Edit member related list within healthcare organizations.

Removed

Between your current release family and Zurich, some Healthcare Operations Core features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Healthcare Operations Core features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Healthcare Operations Core.


Release	Release notes
Yokohama	Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Healthcare Operations Core we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Healthcare Operations Core we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Healthcare Operations Core, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Healthcare Operations Core we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Healthcare Operations Core we have noted them here.


Release	Release notes
Yokohama	Gain visibility into operational cases that are related to your care team and create support requests using the Care Team Portal. Expand operational cases to supporting services departments by leveraging the Healthcare Operations case type. Utilize the streamlined admin experience for creating healthcare organizations and hierarchies. See Healthcare Operations Core for more information.
Zurich	Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems. Assign roles and responsibilities more efficiently with an updated user configuration process. See Healthcare Operations Core for more information.