Combined Field Service Management for Telecommunication release notes for upgrades from Yokohama to Zurich
Summarize
Summary of Combined Field Service Management for Telecommunication Release Notes for Upgrades from Yokohama to Zurich
This document consolidates the release notes for the Field Service Management for Telecommunication product upgrades from the Yokohama release to the Zurich release. It is designed to help ServiceNow customers understand the new features, changes, and upgrade requirements to effectively prepare for and execute the upgrade.
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Key Features
- Work Order Management via TMF 697 Open API: The Zurich release introduces enhanced capabilities for managing work orders related to field services such as installation, activation, and site assessments essential for connectivity services. Customers can perform POST, PATCH, GET, LIST, and DELETE operations on work orders through the TMF 697 Open API, enabling streamlined and automated field service management.
Upgrade and Activation Information
- Pre- and Post-Upgrade Tasks: Customers should review and complete necessary tasks outlined before and after upgrading to Zurich to ensure a smooth transition. No specific changes or removals were noted between Yokohama and Zurich.
- Activation: To enable telecommunications appointment booking, customers must activate the Telecommunications Open API (com.sntmfapi) and Field Service Management for Telecommunications (com.snfsmt) applications. These applications are available via the ServiceNow Store and must be requested for installation.
Additional Information
- No changes were introduced regarding browser requirements, accessibility, localization, or feature deprecations between Yokohama and Zurich.
- There were no removals or deprecations of features in this upgrade cycle.
Practical Impact for Customers
By upgrading to Zurich, ServiceNow customers in telecommunications can leverage API-driven work order management to improve operational efficiency and service delivery. The activation of required applications enables appointment booking, enhancing scheduling capabilities within Field Service Management. The consolidated release notes provide a clear guide to what to expect and how to prepare, minimizing upgrade risks.
Consolidated page of all release notes for Field Service Management for Telecommunication from Yokohama to Zurich.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Field Service Management for Telecommunication release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.
Important information for upgrading Field Service Management for Telecommunication to Zurich
Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
New features
Between your current release family and Zurich, new features were introduced for Field Service Management for Telecommunication.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
|
Changes
Between your current release family and Zurich, some changes were made to existing Field Service Management for Telecommunication features.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Removed
Between your current release family and Zurich, some Field Service Management for Telecommunication features or functionality were removed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Deprecations
Between your current release family and Zurich, some Field Service Management for Telecommunication features or functionality were deprecated.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Activation information
Review information on how to activate Field Service Management for Telecommunication.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
The Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api) and Field Service Management for Telecommunications (com.sn_fsmt) applications. Install these applications by requesting them from the ServiceNow Store. |
Additional requirements
If any additional requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Accessibility information
Review details on accessibility information for Field Service Management for Telecommunication, such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Localization information
If there are specific localization considerations for Field Service Management for Telecommunication we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Field Service Management for Telecommunication we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
Manage your work order using the TMF 697 Open API. See Field Service Management for Telecommunications for more information. |