Combined ITOM Cloud Accelerate release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined ITOM Cloud Accelerate Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document guides ServiceNow customers through the upgrade of ITOM Cloud Accelerate from the Yokohama to Zurich release. It highlights new features, changes, deprecations, activation instructions, and important upgrade tasks to help you prepare and optimize your ITOM Cloud Accelerate environment.

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    New Features

    • Cloud Account Management (CAM) Enhancements: Introduced in Yokohama and enhanced in Zurich, CAM unifies ServiceNow cloud solutions within the Cloud Workspace application as part of the Cloud Governance Suite.
    • Custom Catalog ID Configuration: Zurich enables users with cwadmin role to specify the catalog for CAM requests by updating the system property snitomcam.camcatalogid, allowing tailored request workflows.
    • Expanded Dashboards and Monitoring: Access Compliance, Overview, and Cloud Assets dashboards via the Cloud Asset Explorer in the new Monitor and Track tab. These dashboards provide centralized visibility across AWS, Azure, Google Cloud Platform, and OCI accounts, including asset classification, compliance, ownership tracking, and change monitoring.
    • Home Page Analytics: Visualize cloud account growth trends over time with filtering by cloud provider and business unit, plus direct links to Cloud Discovery Workspace and Cloud Cost Management for streamlined operations.
    • Workflow Modernization: Zurich discontinues legacy workflows for Cloud Provisioning and Governance, migrating resource operation and blueprint request workflows to modern subflows for improved maintainability and future-proofing.

    Changes

    • The Terraform Connector was renamed in Yokohama as part of Cloud Provisioning and Governance updates.
    • Legacy workflows have been replaced by subflows in Zurich to align with ServiceNow’s recommended flow architecture.

    Deprecations and Removals

    • Support for the Google Cloud Connector within Cloud Provisioning and Governance was removed in Yokohama. Customers should transition to using the Cloud Services Catalog Terraform Connector.
    • Cloud Migration Assessment functionality was also removed in Yokohama.
    • No additional removals or deprecations were noted in Zurich.

    Activation and Procurement

    ITOM Cloud Accelerate features remain available as the Cloud Accelerate application on the ServiceNow Store. Customers must coordinate with their ServiceNow sales representative to obtain the necessary entitlements. Activation instructions are consistent across Yokohama and Zurich releases, ensuring a smooth transition.

    Additional Considerations

    • No new browser requirements, localization updates, or accessibility changes were introduced between Yokohama and Zurich.
    • Performance improvements and expanded cloud platform integrations (AWS, Azure, Google Cloud, OCI) enhance governance and operational efficiency.

    Key Outcomes for ServiceNow Customers

    • Unified Cloud Governance: Cloud Account Management centralizes multi-cloud asset visibility, compliance tracking, and governance workflows, streamlining cloud operations.
    • Improved Customization and Control: Configurable catalog IDs and enhanced dashboards enable tailored governance aligned with organizational needs.
    • Modernized Automation: Transition from legacy workflows to subflows supports more scalable and maintainable cloud provisioning processes.
    • Guidance for Upgrades: Clear pre- and post-upgrade tasks help ensure a seamless migration to Zurich without disruption to cloud management capabilities.

    Consolidated page of all release notes for ITOM Cloud Accelerate from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITOM Cloud Accelerate release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITOM Cloud Accelerate to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for ITOM Cloud Accelerate.

    Release Release notes

    Yokohama
    Cloud Account Management
    Cloud Account Management is the first feature from ITOM Cloud Accelerate in the Cloud Workspace application that brings together ServiceNow cloud solutions in a unified experience as part of the Cloud Governance Suite.

    Zurich
    Configure a custom catalog ID in Cloud Account Management account request

    Users with the cw_admin role can set which catalog to use for Cloud Account Management (CAM) requests by updating the sn_itom_cam.cam_catalog_id system property. This property is set by default to the base system CAM catalog.

    Viewing Cloud Account Management dashboards
    Access the Compliance dashboard, Overview page, and Cloud assets dashboard through the Cloud Asset Explorer section in the new Monitor and Track tab.
    • Compliance dashboard: View data across AWS, Azure, Google Cloud Platform (GCP), and OCI accounts in one centralized location.
    • Overview page:
      • View total discovered assets, grouped by cloud provider and categorized into Compute, Databases, Virtual Machines, and Storage categories on the Overview page.
      • Monitor total accounts by provider, with change tracking since the last update.
    • Cloud assets dashboard:
      • Governance and operations teams can monitor, track, and act on compliance and asset details through the Cloud assets dashboard.
      • Identify missing ownership information for accounts to support accountability and audit readiness.
      • Asset viewers can drill down to view detailed information for each configuration item (CI).
    Viewing the home page in Cloud Account Management
    • Visualize growth trends across cloud providers with a time-based graph showing account activity.
    • Leverage direct access to Cloud Discovery Workspace and Cloud Cost Management from the dashboard.
    • Use filters like cloud provider and business unit to refine the dashboard view for tailored insights.
    Cloud Provisioning and Governance
    The legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows but use the new base system Flows for all future needs. In the Zurich release, the Cloud resource operation request and Blueprint request workflows have been migrated to subflows.

    Changes

    Between your current release family and Zurich, some changes were made to existing ITOM Cloud Accelerate features.

    Release Release notes

    Yokohama
    Cloud Provisioning and Governance: Terraform Connector
    Cloud Provisioning and Governance: Terraform Connector has been renamed

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some ITOM Cloud Accelerate features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some ITOM Cloud Accelerate features or functionality were deprecated.

    Release Release notes

    Yokohama
    • Support for Cloud Provisioning and Governance: Google Cloud Connector has been removed. If you are on a legacy release, you cannot continue to use the Google Cloud Connector but you can use the Cloud Services Catalog Terraform Connector.
    • Support for Cloud Migration Assessment has been removed.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate ITOM Cloud Accelerate.

    Release Release notes

    Yokohama

    The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, which is available on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see Request the Cloud Provisioning and Governance application.

    Zurich

    The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see Request the Cloud Provisioning and Governance application.

    Additional requirements

    If any additional requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITOM Cloud Accelerate, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITOM Cloud Accelerate we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITOM Cloud Accelerate we have noted them here.

    Release Release notes

    Yokohama
    Cloud Workspace highlights:
    • The new Cloud Workspace application has includes a new feature called Cloud Account Management, which automates account creation, improves transparency, and integrates policy-based governance and certification processes, enhancing efficiency and control across multiple cloud platforms.
    • Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations.

    Performance enhancements for the predefined catalog items in CSC Content Pack.

    See Cloud Governance for more information.

    Zurich
    • Ability to monitor, track, and analyze cloud assets across providers in Cloud Account Management.
    • Compliance visibility and account insights in Cloud Account Management.
    • Improved asset-level filtering and visualization in Cloud Account Management.
    • Ability to view cloud assets and access detailed information about associated configuration items (CIs).
    • Migrated legacy workflows to subflows in Cloud Provisioning and Governance.

    See Cloud Governance for more information.