Combined Data Loss Prevention Incident Response release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Data Loss Prevention Incident Response release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Data Loss Prevention Incident Response Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document assists ServiceNow customers in preparing for upgrading Data Loss Prevention (DLP) Incident Response from the Yokohama release family to Zurich. It summarizes the new features, changes, and important upgrade considerations across releases, enabling customers to efficiently plan and execute their upgrade while understanding enhancements and integrations introduced.

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Key Features Introduced

SLA Triggers and Definitions: Both Yokohama and Zurich releases enable creating SLA triggers and SLA definitions to enforce prompt and well-defined responses to data breach incidents.
Proofpoint Integration: Customers can create applications within Proofpoint to obtain client credentials for secure API access, facilitating seamless integration and automation with ServiceNow. Zurich further supports installation and configuration of this integration to leverage Proofpoint DLP incident data.
Evidence File Management: Enhanced capabilities to store, preview, and download evidence files are available for multiple integrations including Proofpoint, Symantec DLP, Microsoft OneDrive, Exchange Online, SharePoint, and Netskope. These enhancements improve evidence tracking and review within the ServiceNow platform.
ICAP Integration: Yokohama introduced support for ingesting DLP alerts and fetching evidence files from ICAP-supported deployments, improving data ingestion workflows.
Operational Efficiency Enhancements: Introduction of playbooks in the DLP workspace streamlines incident handling, and incident consolidation rules ensure the highest priority is always assigned to parent incidents.

Changes and Updates

The "Custom Fields" column in the DLP incident table was renamed to "Additional Incident Data Fields" to better represent its purpose.
No features or functionality were removed or deprecated between Yokohama and Zurich releases.

Upgrade and Activation Guidance

To install or upgrade Data Loss Prevention Incident Response, customers must request the application via the ServiceNow Store. The Store also provides cumulative release notes and version history for comprehensive upgrade planning.

Pre- and post-upgrade tasks should be reviewed and completed as applicable to ensure a smooth transition to Zurich.

Additional Considerations

No new browser, localization, accessibility, or additional requirements were introduced between Yokohama and Zurich releases.
Highlight improvements include enhanced evidence file management, improved incident closure processes with closure codes, and overall operational efficiency gains through playbooks and SLA enhancements.

Practical Benefits for Customers

Upgrading to Zurich strengthens your DLP incident response capabilities by enabling automated SLA management, secure and integrated Proofpoint connectivity, and improved evidence handling across multiple platforms. These features help ensure faster, more compliant, and efficient handling of data loss incidents within your ServiceNow environment.

Consolidated page of all release notes for Data Loss Prevention Incident Response from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Data Loss Prevention Incident Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Data Loss Prevention Incident Response to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Data Loss Prevention Incident Response.


Release	Release notes
Yokohama	Create a Data Loss Prevention Incident Response SLA trigger Enable prompt and efficient responses to incidents by creating SLA triggers. Create a Data Loss Prevention Incident Response SLA definition Outline the conditions and duration for responding to data breaches by creating Data Loss Prevention Incident Response SLA definitions. Create an Application in Proofpoint and Obtain Client Credentials Create an application in Proofpoint and configure the required settings to obtain client credentials. These credentials enable secure access to the Proofpoint API for seamless integration and automation. Internet Content Adaption Protocol (ICAP) integration for DLP IR Integration supports the ingestion of Data Loss Prevention Incident Response alerts, allows the fetching of match content, and evidence files from Amazon S3 created on the ICAP supported Data Loss Prevention Incident Response deployment. Configure evidence file storage Store evidence files directly in your ServiceNow instance with Proofpoint integration, by enhancing the ability to manage and track evidence files within the platform. Configure evidence file storage Symantec DLP supports evidence file storage to securely store the evidence files for the DLP Incidents. Preview Evidence files for DLP incidents of type Exchange Online, OneDrive, and SharePoint. With the DLP Microsoft integration, preview evidence files in the DLP Workspace in the Microsoft OneDrive, Microsoft Exchange Online, and Microsoft SharePoint formats. You can preview and download evidence files directly from the preview interface, simplifying evidence review and retrieval. Netskope integration: Preview evidence files and Download evidence files With Netskope integration you can preview and download evidence files directly from the preview interface, simplifying evidence review and retrieval. Preview evidence files Preview evidence files and download them directly from the preview interface, simplifying evidence review and retrieval. Playbook for Data Loss Prevention Incident Response Introduced playbooks in the DLP Workspace to enhance operational efficiency. Create incident consolidation rules Parent incident is always assigned the highest priority among consolidated incidents, enhancing incident management accuracy.
Zurich	Create a Data Loss Prevention Incident Response SLA trigger Enable prompt and efficient responses to incidents by creating SLA triggers. Create a Data Loss Prevention Incident Response SLA definition Outline the conditions and duration for responding to data breaches by creating Data Loss Prevention Incident Response SLA definitions. Create an Application in Proofpoint and Obtain Client Credentials Create an application in Proofpoint and configure the required settings to obtain client credentials. These credentials enable secure access to the Proofpoint API for seamless integration and automation. Install and configure the Proofpoint integration for Data Loss Prevention Install and configure the Proofpoint integration to use the  Proofpoint DLP incident data to investigate DLP incidents.

Changes

Between your current release family and Zurich, some changes were made to existing Data Loss Prevention Incident Response features.


Release	Release notes
Yokohama	Create Additional Incident Data Fields In the DLP incident table, the Custom Fields column has been renamed Additional Incident Data Fields.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Data Loss Prevention Incident Response features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Data Loss Prevention Incident Response features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Data Loss Prevention Incident Response.


Release	Release notes
Yokohama	Install Data Loss Prevention Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Data Loss Prevention Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Data Loss Prevention Incident Response we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Data Loss Prevention Incident Response we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Data Loss Prevention Incident Response, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Data Loss Prevention Incident Response we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Data Loss Prevention Incident Response we have noted them here.


Release	Release notes
Yokohama	Enhanced the ability to securely store, manage, and track evidence files within the platform for all Data Loss Prevention Incident Response integrations. Preview the evidence file of an incident from either the DLP IR analyst workspace or end user workspace. Enhanced the DLP incident closure process by adding support for closure codes. Introduced the Playbook feature in the DLP IR workspace to enhance operational efficiency. Improved response to Data Loss Prevention (DLP) incidents through the initiation of SLA triggers. See Data Loss Prevention Incident Response for more information.
Zurich	Improved response to Data Loss Prevention (DLP) incidents through the initiation of SLA triggers. Introduced SLA Definition functionality that outlines the conditions and duration for responding to data breaches. Configured DLP Proofpoint to generate Client ID and Client Secret to enable secure access to proofpoint. See Data Loss Prevention Incident Response for more information.