Combined Software Asset Management release notes for upgrades from Yokohama to Zurich

Consolidated page of all release notes for Software Asset Management from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Software Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Software Asset Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Yokohama	Starting from the Yokohama release, all the reconciliation script includes are being moved from the family release to the Software Asset Management store application (com.sn_itam_samp). When upgrading to Yokohama, if you have made customizations to reconciliation script includes, you must move your customizations to the new script includes. The old script includes will be deprecated. When upgrading to Yokohama Patch 1 with the Software Asset Management (sn_itam_samp) 2.1.0 store application installed, you must delete the entitlements for the existing CrowdStrike integration profiles. Then, create new entitlements for various CrowdStrike products, such as CrowdStrike Falcon Endpoint Protection and CrowdStrike Falcon Discover, based on their license metrics. These metrics include the Reserved Hourly Average Sensor and Sensor Subscription, which are found under the CrowdStrike License Metric Group. If any existing CrowdStrike profiles are in the Draft state, create new integration profiles and delete the existing ones. If any existing CrowdStrike profiles are in the Published state, their state changes to Draft.
Zurich	Starting from the Zurich release, the following workflows are migrated to Flow Designer as flows: Reclamation workflow Procurement Process Flow - Auto allocation enabled When upgrading to the Zurich release, a fix script identifies whether the workflows were customized. If you haven't customized the workflows before the upgrade, the fix script deactivates the legacy workflows from the instance and deploys the Flow Designer flows on the instance post-upgrade. If you have customized the impacted workflows in the previous release, the fix script doesn’t deploy the Flow Designer flows on the instance post-upgrade. You can view and access the impacted workflows in the instance after the upgrade. However, the deprecated workflows are considered as custom code and ServiceNow doesn’t support those workflows. Starting from the Zurich release, the Software Asset Workspace plugin (com.sn_sam_workspace) is moved from the family release to the Software Asset Workspace store application. After upgrading to Zurich, the Software Asset Workspace plugin (com.sn_sam_workspace) is inactivated and the Software Asset Workspace store application (sn_sam_workspace) is enabled in the instance. When upgrading to the Software Asset Management – SaaS License Management plugin (sn_sam_saas_int) version 16.0.6 or later in the Zurich release, verify that the Software Asset Workspace store app (sn_sam_workspace) is updated to version 9.0.4.

New features

Between your current release family and Zurich, new features were introduced for Software Asset Management.

Release	Release notes
Yokohama	Gain insights into your publisher license compliance by using Now Assist for Software Asset Management Use generative AI to gain a comprehensive summary of publisher license compliance. The detailed publisher summaries enable you to understand the publisher license compliance details. Manage Microsoft 365 license compliance and optimization through Microsoft 365 Guided Setup Get a prescriptive guidance for the tasks that you must perform in the Software Asset Management application, Microsoft 365 admin center, and other applications to configure Microsoft 365. This Guided Setup organizes the configuration activities into various categories so that you can see the list of tasks that need to be performed. Optimize Microsoft 365 subscriptions Optimize how to manage Microsoft 365 licensing with these enhancements: Auto removal of licenses from the Microsoft 365 admin center by detecting low usage and overlapping subscriptions. Expanded support for usage-based optimization such as Microsoft 365 E3 Teams and Microsoft 365 government plans. Optimize Microsoft Dynamics 365 subscriptions Receive recommendations to save costs by removing low-usage subscriptions for MRS applications. Receive guidance on cost-saving strategies while purchasing multiple base subscription licenses for various Microsoft Dynamics 365 applications. Using a combination of base and attach licenses can provide a more cost-effective solution. Simplify the activation process for SaaS License Management Simplify your activation process by optimizing your SaaS subscriptions. You can activate just the SaaS applications that you want to manage. SaaS security permissions While integrating your SaaS applications, you can now grant the minimum permissions required to enable key use cases, such as downloading subscriptions, calculating activity, and reclaiming subscriptions. Optimize subscriptions for SAP Ariba Gain visibility to the subscriptions and reclaim stale licenses by integrating your ServiceNow instance with the SAP Ariba application. Configure and map users from SaaS portals to ServiceNow AI Platform with ease Determine your licensed users by mapping user subscriptions from SaaS applications to users in ServiceNow AI Platform. Optimize CrowdStrike subscriptions Software Asset Management now includes support for CrowdStrike products with license metrics such as Sensor Subscription and Reserved Hourly Average Sensor. The introduction of a new license metric group, CrowdStrike, improves data coverage and reconciliation. By managing the entitlements for various CrowdStrike products, including CrowdStrike Falcon Endpoint Protection, CrowdStrike Falcon Discover, and others, you can get better tracking and compliance. Manage onboarding of products to support the Software Asset Management (SAM) application through SAM Guided setup Get step-by-step guidance on the activities that you must perform to onboard SaaS and on-premises products. The guided setup helps you to create or associate success goals, configure product integrations, create software entitlements, or run reconciliation to get the most out of the Software Asset Management application. Manage license compliance for Oracle Database and WebLogic Server deployed on Solaris Logical Domain (LDOM) Support Oracle Database and WebLogic Server licensing for Per Processor and Named User Plus (NUP) license metrics that are deployed on the hard-partitioned Solaris LDOM infrastructure, also known as Oracle VM Server for SPARC. Manage compliance for SAP S/4HANA Cloud Public Edition Gain visibility to software usage information and subscriptions by integrating your Software Asset Management application with the SAP S/4HANA Cloud Public Edition. This integration supports the Full User Equivalent (FUE) license metric that is used to grant licenses for SAP cloud applications. Determine license compliance for Oracle products deployed on Nutanix virtualization technology License Oracle Database Server, Options, and WebLogic Server with deployments on the Nutanix virtualization technology. Support for revenue-based license metrics for SAP engines Gain the ability to maintain licenses for higher value, revenue-based SAP engine products. Leverage machine learning normalization for software recognition in protected government environments Extend machine learning normalization capabilities to Government Community Cloud (GCC) and National Security Cloud (NSC) environments. Leverage machine learning spend detection in protected government environments Extend Software Spend Detection capabilities to Government Community Cloud (GCC) and National Security Cloud (NSC) environments. Optimize licensing for IBM Cloud Paks Use the IBM License Compliance for Software Asset Management application to track and manage licenses for your IBM Cloud Paks. Expand end of life (EOL) reporting by creating parent-child relationships between software products View, define, or update the parent-child relationships between your software products. Use these relationships to enable your child products to inherit life-cycle dates from their associated parent products. View the Export Classification Control Numbers (ECCNs) for your software products View the ECCNs that are mapped to your software products. Use this information to identify the products that are subject to U.S. export control regulations so that you can maintain export compliance across your products. Create and manage entitlements for your Microsoft 365 From SA and Add-on user subscription licenses (USLs) Create entitlements to track and manage the From SA and Add-on licensing terms for your Microsoft 365 subscriptions. Specify the details of each license, including the license type, license cost, and number of purchased rights. Use this information to determine your license compliance so that you can optimize your licensing costs. Improve your compliance position with insights on how your software installations get licensed Evaluate the installation to license consumption percentages and devise strategies for improving your license usage. Track your installation to license journey by connecting software installations to the licenses consumed and identifying the statuses such as licensed or unlicensed. Gain an understanding of how licenses get calculated for your software assets Learn how the Software Asset Management application calculates the number of licenses that are required for your software assets with the factors that impact this process. Increase the coverage of product life cycles Expand the life-cycle date calculations to include the custom general availability (GA) dates. Additionally, support is also available for the End of Extended Support phase and the End of Support and End of Life phases.
Zurich	Retrieve detailed subscription and consumption data across your entire organization with the Docusign integration Get insights into detailed subscription and consumption data across your organization by integrating Docusign with the Software Asset Management application. You can now access data at both the account and organization levels, giving you a centralized view of envelope activity and usage. This enhancement helps you better monitor Docusign consumption and optimize your license use. Streamline the authentication process for Salesforce CRM integration Experience seamless data flow between the Software Asset Management application and Salesforce CRM. This updated feature supports the OAuth 2.0 Client Credentials grant type, eliminating manual authentication, and uses a secure machine-to-machine method to ensure efficient and uninterrupted data exchange. Manage license compliance and optimization for Adobe Cloud services through Adobe Guided Setup Simplify setting up Adobe SaaS integration using the Adobe Guided Setup. The Guided Setup provides step-by-step guidance to set up the Adobe integration with the Software Asset Management application that supports license compliance and optimization for Adobe Cloud services. Gain the flexibility to exclude certain SaaS subscriptions (users and subscription identifiers) from license calculations Optimize your licensing costs with the ability to exclude certain low-value and high-volume subscriptions from ServiceNow's licensing calculations. Optimize subscription licensing for specific SaaS offerings and editions via Single Sign-On (SSO) integrations Leverage the enhanced SSO integration that supports tracking subscriptions for specific SaaS offerings and editions. This update enables you to map SSO groups to software models for the specific offerings or editions and optimally license users based on their access. Improve the security of Microsoft-related integrations with the enhanced support for application type permissions Enhance Microsoft SaaS integration security with the added support for application-type permissions. This feature includes SSO integration with Microsoft Entra ID, Microsoft Dynamics 365 and Power Apps, and Microsoft 365. Monitor database memory for your SAP HANA Database with SAP HANA Database integration Manage memory allocations and licensing costs for your SAP HANA Database by integrating with the Software Asset Management application. Data populated through this approach helps in effective license reconciliation based on the peak memory usage of the SAP HANA Database. Receive more frequent updates from the Software Asset Management Content Service Gain the benefit of twice-weekly shipments of the Content Library. This increase in the update frequency delivers faster Content Service to your ServiceNow instance. Improve reclamation candidate selection for Microsoft 365 by considering mailbox and OneDrive sizes Enhance the process of reclamation candidate selection for Microsoft 365 downgrade opportunities by considering three key factors: product usage, mailbox storage, and Microsoft OneDrive storage. Considering all these aspects enables more accurate and effective reclamation decisions. Leverage the Flow Designer for reclamation workflow updates Manage the reclamation process using the functionality migrated to the Flow Designer. The Flow Designer migration includes additional error handling features to enable a more intuitive and efficient way to manage the reclamation process. Automatically identify and license Microsoft SQL Server high availability configurations Use the Software Asset Management publisher pack for Microsoft to automatically identify and license Microsoft SQL Server deployments in high availability configurations, such as Always On availability groups. This capability enables the Software Asset Management application to automatically classify each replica within a configuration as either active or passive, resulting in more accurate license compliance for Microsoft SQL Server. Manage licensing for Microsoft Server products on Microsoft Hyper-V virtualization technology Use the Software Asset Management publisher pack for Microsoft to track and manage licensing for Microsoft Server products, such as Microsoft Windows Server and Microsoft SQL Server, on Microsoft Hyper-V virtualization technology. Track license usage and determine your license compliance position so that you can better optimize your licensing costs. Apply preferred licensing assignments to Microsoft software products that are deployed on clusters Define and apply preferred cluster licensing assignments to the Microsoft software products that are deployed on your hypervisor clusters. By using a preferred cluster licensing assignment, you can choose whether you want to license these software products at either the physical host layer or the virtual layer, helping you better align with your organization’s predetermined licensing strategy. Built-in validations help verify that your licensing strategy setup complies with the relevant Microsoft licensing requirements. Manage the life-cycle risks of a software product based on its add-on or optional support Gain insight into the extended life cycle of a software product when you purchase an add-on or optional support. Each time you indicate that a software product has an add-on or optional support, the Software Asset Management application extends the life-cycle dates of that product, as defined by the add-on or optional support. Use these extended life-cycle dates to identify and plan for your end-of-life (EOL) risks. Manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP) Following the updates to VMware's licensing policy, use the Software Asset Management publisher pack for VMware to track and manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP), which are updated suite-based product offerings for VMware vSphere. With these updated product offerings, you can measure compliance and optimize licensing for multiple VMware vSphere products under a single subscription. In addition, the publisher pack can account for the number of cores and the licensing minimums when calculating licensing requirements for VVS and VVEP. Gain expanded insight into the content library information through content dashboard analytics Gain in-depth information related to various content tables and trends in content change from the enhanced Content Library portal. The introduction of numeric widgets, line graphs, bar charts, and content-specific tabs provides complete visibility to content shipped and analyze content coverage. The expanded search feature with additional filter options lets you view the records for a particular period or release. Efficiently manage user allocations in bulk using group allocations Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation feature for the user-based licensing metric software. Group allocation feature enables Software Asset Management managers to streamline and manage the license allocation process efficiently. User allocation is created for the group members based on the availability of unallocated licenses. Any changes made to the composition of the user group automatically updates the license allocation. Use the enhanced License Usage view for expanded insights on your license compliance Conduct a deeper analysis of your publisher compliance using both the list view and the card view in the License usage view. You can save and share the data by exporting the list view in multiple file formats. View integrated health check results, license usage analysis, and learn why a retired or stale CI is using a license. Furthermore, to avoid clutter on the Publisher details page, software model results are only shown for software models that have entitlements. Seamlessly continue with the entitlement import process even when PPNs are missing Continue with the entitlement import process by automatically creating software models when both PPNs and software models are missing. Software models are automatically generated based on the publisher and product details. Use flexible reporting capabilities to gain deeper insights into your Effective License Position (ELP) Improve analysis of your ELP with flexible reporting on reconciliation results. Reports can be run on existing reconciliation groups or customer-defined groups, and the report data can be organized by unique combinations of group, subgroup, publisher, product, version, and edition. For each combination, the average cost is calculated and provides the total number of required licenses. The results are presented in a structured format for easy analysis and reporting.

Changes

Between your current release family and Zurich, some changes were made to existing Software Asset Management features.

Release	Release notes
Yokohama	Reflow for Configurable Workspace The Software Asset configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Publisher optimizations dashboard for Microsoft The Publisher Optimizations dashboard for Microsoft has been updated to support additional subscriptions.
Zurich	Publisher optimizations for Microsoft The Publisher Optimizations dashboard for Microsoft has been updated to support additional subscriptions. Publisher optimizations for SAP The Publisher Optimizations dashboard for SAP has been updated with a report on SAP HANA Database monthly peak usage.

Removed

Between your current release family and Zurich, some Software Asset Management features or functionality were removed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Software Asset Management features or functionality were deprecated.

Release	Release notes
Yokohama	No updates for this release.
Zurich	Starting from the Zurich release, the following workflows are being prepared for future deprecation: Reclamation workflow Procurement Process Flow - Auto allocation enabled

Activation information

Review information on how to activate Software Asset Management.

Release	Release notes
Yokohama	Software Asset Management is available with activation of the Activate all Software Asset Management Professional plugins, including the Software Asset Workspace plugin (com.sn_samp_master_ws). Activating this plugin automatically activates the Activate all Software Asset Management Professional plugin (com.sn_samp_master) and the Software Asset Workspace plugin (com.sn_sam_workspace). After the new plugin is activated, you can't access the classic user interface. In the ServiceNow AI Platform® Yokohama release, there's limited support for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, you can move to the new workspace for an intuitive and personalized experience. For releases prior to Utah, if you activated the older Software Asset Management Professional plugin (com.sn_samp_master), the Software Asset Workspace is available with activation of the Software Asset Workspace plugin (com.sn_sam_workspace). After the Workspace plugin is activated, you can't revert to the classic user interface. For details about the plugins and how to request them, see Request Software Asset Management. To activate Next Experience, make sure that the glide.ui.polaris.experience system property in your instance is set to true. Install the following Software Asset Management applications by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Software Asset Management - SaaS License Management Data Collection for Oracle Global Licensing and Advisory Services IBM License Compliance for Software Asset Management ITAM Health Check Software Asset Management Guided Experiences
Zurich	Software Asset Management is available with activation of the Activate all Software Asset Management Professional plugin, including the Software Asset Workspace plugin (com.sn_samp_master_ws). Activating this plugin automatically activates the Activate all Software Asset Management Professional plugin (com.sn_samp_master) and the Software Asset Workspace store app (sn_sam_workspace). After the new plugin is activated, you can't access the classic user interface. In the ServiceNow AI Platform® Zurich release, there's limited support for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, you can move to the new workspace for an intuitive and personalized experience. For releases before Utah, if you activated the older Software Asset Management Professional plugin (com.sn_samp_master), the Software Asset Workspace is available with activation of the Software Asset Workspace plugin (com.sn_sam_workspace). After the Workspace plugin is activated, you can't revert to the classic user interface. For details about the plugins and how to request them, see Request Software Asset Management. Install the following Software Asset Management applications by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Software Asset Management - SaaS License Management Data Collection for Oracle Global Licensing and Advisory Services (GLAS) IBM License Compliance for Software Asset Management ITAM Health Check Software Asset Management Guided Experiences Software Asset Workspace

Additional requirements

If any additional requirements were introduced or changed for Software Asset Management we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Software Asset Management we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Software Asset Management, such as specific requirements or compliance levels.

Release	Release notes
Yokohama	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
Zurich

Localization information

If there are specific localization considerations for Software Asset Management we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Software Asset Management we have noted them here.

Release	Release notes
Yokohama	Leverage generative AI by using the Now Assist for Software Asset Management (SAM) application to create publisher summaries on software deployment, license compliance, configuration health, and optimization. Manage the licenses for your Oracle Databases and WebLogic deployments on the Nutanix virtualization technology. Integrate SAP Ariba and SAP S/4HANA Cloud with the Software Asset Management application to monitor and track software usage and subscriptions effectively. Simplify the onboarding of your Software Asset Management (SAM) application by following the prescriptive guidance provided in the SAM Guided Setup and Microsoft 365 Guided Setup. Track and optimize your IBM Cloud Pak licenses by using the Software Asset Management application. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Software Asset Management for more information.
Zurich	Streamline Adobe integration with the Software Asset Management application using the Adobe Guided Setup. Integrate SAP HANA Database with the Software Asset Management application to monitor the memory allocations and licensing costs for your SAP HANA Database measurement. Track and optimize licensing for Microsoft Server products on Microsoft Hyper-V virtualization technology by using the Software Asset Management publisher pack for Microsoft. Track and optimize licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP) by using the Software Asset Management publisher pack for VMware. Gain the flexibility to retrieve both subscription and consumption data at the organization level using the enhanced Docusign integration with the Software Asset Management application. See Software Asset Management for more information.