Combined Now Assist for Third-party Risk Management (TPRM) release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Now Assist for Third-party Risk Management (TPRM) Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document guides ServiceNow customers through the upgrade from the Yokohama to the Zurich release family for Now Assist for Third-party Risk Management (TPRM). It summarizes new features, changes, removals, deprecations, and activation details relevant to this upgrade, helping customers prepare and execute their transition efficiently.

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    New Features

    • Generative AI for Issue Summarization: Introduced in Zurich Patch 4, customers with the third-party assessor role can now leverage AI to automatically generate concise summaries of complex TPRM issue records. This capability spans all issue states (New, Analyze, Review, Finalize, Closed) and is designed to reduce manual review time, increase consistency in issue descriptions and remediation guidance, and accelerate triage and reporting processes for high-volume third-party risk management.
    • Default Activation of Now Assist Skills: For new installations, designated Now Assist skills are enabled automatically. For existing Zurich upgrades starting with Patch 4, any skills previously unconfigured are turned on by default, while skills that were explicitly turned off remain inactive.

    Changes

    • Usage Measurement Modifications: In Zurich Patch 5, changes were made to how Now Assist usage measurement is handled for TPRM, reflecting an update to monitoring or reporting mechanisms.

    Removals and Deprecations

    No features or functionalities were removed or deprecated between Yokohama and Zurich releases for Now Assist for TPRM, ensuring continuity of existing capabilities.

    Activation and Installation

    • To activate Now Assist for TPRM in Zurich, customers must install the Now Assist for TPRM application from the ServiceNow Store.
    • Post-installation, all Now Assist TPRM skills are activated by default, streamlining the setup process.

    Additional Considerations

    There are no new or changed additional requirements, browser compatibility constraints, accessibility mandates, or localization considerations between Yokohama and Zurich releases.

    Practical Impact for ServiceNow Customers

    Upgrading to Zurich enhances your TPRM workflows through AI-driven issue summarization, which improves efficiency and consistency in managing third-party risks. Default skill activation simplifies adoption of new capabilities, while minimal removals or deprecations ensure stability. Customers should review pre- and post-upgrade tasks and install the required application from the ServiceNow Store to fully leverage these enhancements.

    Consolidated page of all release notes for Now Assist for Third-party Risk Management (TPRM) from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Third-party Risk Management (TPRM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Third-party Risk Management (TPRM) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Third-party Risk Management (TPRM).

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 4
    Now Assist
    If you have the third-party assessor role [sn_vdr_risk_asmt.vendor_assessor] role and have installed the Now Assist for Third-party Risk Management (TPRM) for TPRM application, you can use generative AI to automatically summarize complex issue records. The TPRM Issue Summarization skill works across all issue states including New, Analyze, Review, Finalize, and Closed and can help reduce manual review time, improve consistency in issue descriptions and remediation guidance, and accelerate triage and reporting for customers managing high volumes of third-party risk data.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Third-party Risk Management (TPRM) features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement

    Removed

    Between your current release family and Zurich, some Now Assist for Third-party Risk Management (TPRM) features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Third-party Risk Management (TPRM) features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Third-party Risk Management (TPRM).

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install the Now Assist for TPRM application by requesting it from ServiceNow Store.

    After installing Now Assist for TPRM all Now Assist for TPRM skills are activated by default.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Third-party Risk Management (TPRM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Third-party Risk Management (TPRM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Third-party Risk Management (TPRM), such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Third-party Risk Management (TPRM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Third-party Risk Management (TPRM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Use Now Assist for Third-party Risk Management (TPRM) to generate concise, AI-powered summaries of TPRM that can help with interpreting complex issue records.
    • Some Now Assist skills, agents, and agentic workflows are now turned on by default.

    See Now Assist for more information.