Combined Legal Hold Notification release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined Legal Hold Notification release notes for upgrades from Yokohama to Zurich

    This document consolidates all release notes for the Legal Hold Notification application covering upgrades from Yokohama to Zurich releases. It is designed to help ServiceNow customers understand new features, changes, activation procedures, and other important information when preparing for an upgrade to Zurich.

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    Key Features

    • Legal Hold Matter Management: Manage the entire lifecycle of legal hold matters including submission, updates, tracking, and closure to ensure organizational compliance and data preservation.
    • Submitting Legal Hold Matters: Initiate data preservation when a legal hold is issued by submitting legal hold matters.
    • Issuing Legal Hold Notices: Send notices to custodians to trigger timely preservation of data and accountability.
    • Legal Hold Notice Acknowledgement: Track and record custodian acknowledgments to confirm their responsibility for preserving data.
    • Assigning New Custodians: Add newly identified custodians to ongoing legal hold matters to maintain comprehensive coverage.
    • Acknowledge Reminders: Send reminders to custodians who have not acknowledged legal hold notices, enhancing compliance.
    • Closing Legal Hold Matters: Complete the data preservation lifecycle by formally closing legal hold matters and retaining detailed records of preserved data.
    • Dark Theme Support in Zurich: The Coral theme introduces a dark mode option for web and mobile to improve readability and reduce eye strain.

    Activation and Compatibility

    • Legal Hold Notification must be installed by requesting it from the ServiceNow Store for both Yokohama and Zurich releases.
    • The application supports the latest stable versions of popular web browsers. Customers should refer to ServiceNow’s Browser support documentation for detailed compatibility.

    Changes, Removals, and Deprecations

    No updates, feature removals, or deprecations were noted between Yokohama and Zurich releases for Legal Hold Notification.

    Upgrade Considerations

    Before upgrading to Zurich, review and complete any recommended pre- and post-upgrade tasks to ensure a smooth transition. No additional requirements or localization changes have been introduced.

    Benefits for ServiceNow Customers

    • Streamlined legal hold processes reduce administrative effort and improve compliance management across the organization.
    • Enhanced custodian engagement through notifications and reminders increases accountability and timely data preservation.
    • Controlled closure of legal hold matters mitigates legal risk by securely storing preserved data details.
    • Dark theme support in Zurich improves user experience for prolonged use on web and mobile platforms.

    Consolidated page of all release notes for Legal Hold Notification from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Legal Hold Notification release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Legal Hold Notification to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Legal Hold Notification.

    Release Release notes

    Yokohama
    Legal hold matter management
    Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance.
    Submitting legal hold matter
    Submit a legal hold matter to initiate the data preservation process when a legal hold is issued.
    Issuing legal hold notice
    Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss.
    Legal hold notice acknowledgement
    Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability.
    Assign new custodians
    Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation.
    Acknowledge reminders
    Send reminders to custodians who haven’t acknowledged legal hold notices to ensure accountability in data preservation.
    Closing legal hold matter
    Close a legal hold matter once the hold is lifted to complete the data preservation life cycle.

    Zurich
    Legal hold matter management
    Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance.
    Submitting legal hold matter
    Submit a legal hold matter to initiate the data preservation process when a legal hold is issued.
    Issuing legal hold notice
    Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss.
    Legal hold notice acknowledgement
    Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability.
    Assign new custodians
    Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation.
    Acknowledge reminders
    Send reminders to custodians who haven’t acknowledged legal hold notices to ensure accountability in data preservation.
    Closing legal hold matter
    Close a legal hold matter once the hold is lifted to complete the data preservation life cycle.

    Changes

    Between your current release family and Zurich, some changes were made to existing Legal Hold Notification features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Legal Hold Notification features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Legal Hold Notification features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Legal Hold Notification.

    Release Release notes

    Yokohama

    Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Legal Hold Notification we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Legal Hold Notification we have noted them here.

    Release Release notes

    Yokohama

    The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

    Zurich

    The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

    Accessibility information

    Review details on accessibility information for Legal Hold Notification, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    Localization information

    If there are specific localization considerations for Legal Hold Notification we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Legal Hold Notification we have noted them here.

    Release Release notes

    Yokohama
    • Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process.
    • Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process.
    • Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data.

    See Legal Hold Notification for more information.

    Zurich
    • Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process.
    • Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process.
    • Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data.

    See Legal Hold Notification for more information.