Combined Retail Task Management Core release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Retail Task Management Core Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes page assists ServiceNow customers in preparing for upgrading the Retail Task Management Core from the Yokohama release to the Zurich release. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant information across these releases. The notes indicate that most sections have no updates between Yokohama and Zurich, providing clarity on what to expect during upgrade planning.

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    Key Features

    • Retail Multi-Store Case (Yokohama): Enables users to assign work from headquarters to multiple retail locations simultaneously using the multi-store case generator. Assigned cases can be viewed and tracked in the retail portal alongside other requests, allowing monitoring of completion status across all assigned locations.
    • Zurich Release: No new features were introduced in the Retail Task Management Core for this release.

    Changes, Removals, and Deprecations

    Between Yokohama and Zurich, there were no changes, removals, or deprecations of features or functionality in Retail Task Management Core.

    Activation and Installation

    • Yokohama: Retail Task Management Core is installed by requesting it through the ServiceNow Store. Customers can view all available apps and submit installation requests via the ServiceNow Store website.
    • Zurich: No updates on activation or installation processes.

    Additional Requirements and Compatibility

    There are no new or changed additional requirements, browser requirements, accessibility information, or localization considerations for Retail Task Management Core between Yokohama and Zurich.

    Highlights

    • The multi-store case generator remains a key capability, enabling centralized task assignment to multiple retail locations with progress tracking via the retail portal.
    • No new enhancements or modifications were introduced in the Zurich release for this product.

    This information helps ServiceNow customers understand that the Retail Task Management Core upgrade from Yokohama to Zurich involves no new features or changes beyond existing multi-store case capabilities introduced in Yokohama. Customers can focus on standard upgrade procedures without anticipating functional adjustments in this product module.

    Consolidated page of all release notes for Retail Task Management Core from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Retail Task Management Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Retail Task Management Core to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Retail Task Management Core.

    Release Release notes

    Yokohama

    Retail multi-store case
    Use the multi-store case generator to assign work from HQ to multiple retail locations simultaneously. View and track these cases in the retail portal alongside other requests, monitoring completion status across all assigned locations.

    Zurich

    No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Retail Task Management Core features.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Removed

    Between your current release family and Zurich, some Retail Task Management Core features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Retail Task Management Core features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Retail Task Management Core.

    Release Release notes

    Yokohama

    Install Retail Task Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Retail Task Management Core we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Retail Task Management Core we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Retail Task Management Core, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Retail Task Management Core we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Retail Task Management Core we have noted them here.

    Release Release notes

    Yokohama

    • Assign work from HQ to multiple retail locations at once with the multi-store case generator.
    • View assigned tasks in the retail portal alongside other requests.
    • Track completion status across multiple locations assigned the same item.

    See Retail Task Management for more information.

    Zurich

    No updates for this release.