Combined Document Services release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zy

bundleId

delta3zy

Combined Document Services release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Document Services release notes for upgrades from Yokohama to Zurich

This consolidated release notes document assists ServiceNow customers in preparing for upgrading Document Services from Yokohama to Zurich. It summarizes new features, changes, activation details, accessibility improvements, and other relevant information across the Document Services product family to streamline upgrade planning and implementation.

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New Features

Document Comparison: Enables side-by-side comparison of two document versions to track changes effectively.
Guardrails for PDF Generation and Accessibility: Introduces static and dynamic guardrails to maintain stability and compliance during PDF generation, especially for regulated markets.
Smart Documents: Provides accelerated insights through quick document summaries, interactive Q&A, and FAQs, reducing time spent searching for information.

Changes

PDF Generation and Accessibility Enhancements: Supports exporting records to PDF with improved accessibility features and new system properties for compliance.
Workflow Migration for Managed Documents: Improves usability and low-code accessibility while achieving feature parity with newly configured workflows.
Google Drive Integration: Adds spoke subflows for Shared drives, supports linking any Google Drive file by URL with all file extensions supported, and enables authentication via personal tokens to manage user-specific access and audit trails.
External Cloud Document Management: Allows uploading multiple document versions directly to external clouds, setting file sharing permissions, and syncing metadata with records.
HTML to PDF Conversion: Introduces configurable image retrieval timeout settings.
Document Classification: Limits public sharing based on document classification to enhance security.
Digital Signature Validation: Adds property values to specify methods for identifying and validating users who sign PDFs.
AI-Powered Document Summarization: Generates summaries for feedback, disclaimers, and usage tracking within PDFs and Microsoft Word files.
Document Service Framework Enhancements: Supports retrieving files and folders from Microsoft OneDrive and Google Drive based on search queries.
UI Updates: The “Summarize” button was renamed to “Ask Now Assist” to better reflect its functionality.

Removals and Deprecations

No features or functionalities were removed or deprecated between Yokohama and Zurich releases.

Activation Information

Document Services: Active by default as part of the ServiceNow AI Platform in both Yokohama and Zurich.
Document Management: Requires activation of the Document Management plugin (com.snc.platformdocumentmanagement).
Multi Provider Document Services Framework: Must be installed by requesting it from the ServiceNow Store; available for both releases.

Accessibility Improvements

Enhanced PDF generation includes accessibility tags that support navigation and interaction via screen readers.
Zurich release adds static and dynamic guardrails to ensure PDF accessibility compliance, especially for regulated markets.

Highlight Information

Zurich release enables document version comparison and change tracking for enhanced document management.
Supports connecting and managing external cloud documents with upload, URL linking, metadata synchronization, and secure sharing controls.
Personal account authentication for external clouds like Microsoft OneDrive and Google Drive improves security and auditability.
Enhanced AI capabilities for quick document insights, summaries, interactive Q&A, and FAQs accelerate user productivity.

Practical Implications for ServiceNow Customers

Upgrading to Zurich offers expanded document management capabilities with improved cloud integration, enhanced security controls, and accessibility compliance. Customers can expect smoother workflows, better document collaboration, and faster insights through AI-powered features. Activation requires enabling specific plugins and installing the framework from the ServiceNow Store. This upgrade ensures compliance with regulated market standards and improves user experience with modernized UI and document handling tools.

Consolidated page of all release notes for Document Services from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Document Services to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Document Services.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Document comparison Compare two versions of the document side by side. Guardrails for PDF generation and accessibility Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility. Smart Documents Accelerate insights with quick summaries, dynamic Q&A, and FAQs that reduce time spent searching for information

Changes

Between your current release family and Zurich, some changes were made to existing Document Services features.


Release	Release notes
Yokohama	PDF generation and accessibility Export a collection of records or a single record into a PDF format. New system property was added for better accessibility. Workflow migration for Managed Documents Improved usability, low code accessibility, and feature parity due to the newly configured workflows. Subflows for Shared drives for Google Drive. Added Spoke subflows for Shared drives in Google Drive. Summarize button. The Summarize button was changed to the Ask Now Assist button.
Zurich	Connect documents on external cloud Upload your files directly to an external cloud (including multiple versions of the document). Permissions for external cloud files Set the sharing permissions on your external cloud files. Authenticate personal accounts on external cloud Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations. Connect file extensions Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported. HTML to PDF Conversion Specify an image retrieval timeout for HTML to PDF conversion. Document classification Limit public sharing based on a document's classification. PDF generation Generate a PDF with accessibility for regulated markets. Property value for digital signature Specify the method used to identify and validate the user who has signed the PDF using the property value. Document summarization Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files. Document Service Framework Retrieve the list of files and folders based on the given search query from Microsoft OneDrive. Document service Framework Retrieve the list of files and folders based on the given search query from Google Drive.

Removed

Between your current release family and Zurich, some Document Services features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Document Services features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Document Services.


Release	Release notes
Yokohama	Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate. Multi Provider Document Services Framework Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate. Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see Multi Provider Document Services Framework.

Additional requirements

If any additional requirements were introduced or changed for Document Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Document Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Document Services, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see PDF generation and accessibility.
Zurich	Guardrails for PDF generation and accessibility Added static and dynamic guardrails for accessibility support for PDF document generation PDF generation and accessibility Added support for PDF document generation with accessibility for regulated markets.

Localization information

If there are specific localization considerations for Document Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Document Services we have noted them here.


Release	Release notes
Yokohama	Improved PDF generation that includes accessibility support. Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs. See Document Services for more information.
Zurich	Compare any two document versions and track changes by using document comparison. Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records. Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive. Control public sharing by using document classification to ensure document security. Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs. See Document Services for more information.