Combined Now Assist for Collaborative Work Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Now Assist for Collaborative Work Management Release Notes for Upgrades from Yokohama to Zurich

    This document consolidates all release notes related to Now Assist for Collaborative Work Management (CWM) from the Yokohama release through Zurich, providing ServiceNow customers with a comprehensive view of new features, changes, deprecations, and other important upgrade information. It is designed to help you prepare effectively for upgrading your Now Assist for CWM environment.

    Show full answer Show less

    Key Features

    • Task Generation from Docs (Yokohama): Now Assist can automatically generate CWM tasks from the content of your documents, offering task recommendations that you can refine iteratively before adding them to your chosen board. This streamlines task creation and boosts productivity.
    • Document Summarization and Paraphrasing (Yokohama): Leverage Now Assist’s generative AI capabilities to summarize, elaborate, or shorten selected text or entire pages within CWM Docs, helping users quickly digest and manage document content.

    Key Changes

    • Usage Measurement Update (Yokohama Patch 11): Now Assist usage measurement transitioned from a 365-day look-back model to a 365-day burn-down model, resetting usage at the contract anniversary. This change affects how usage is tracked and reported.
    • Default Skill Activation (Yokohama Patch 11): For new customers, certain Now Assist skills are automatically enabled upon installation. Existing customers upgrading from Yokohama Patch 11 will find any previously unconfigured skills turned on by default, while skills explicitly disabled remain off.

    Important Upgrade Information

    • Pre- and Post-Upgrade Tasks: Review and complete any necessary tasks prior to upgrading to Zurich to ensure a smooth transition.
    • Activation: Now Assist for Collaborative Work Management is installed via the ServiceNow Store; this remains consistent through both Yokohama and Zurich releases.

    Additional Notes

    • No new features, changes, deprecations, removals, additional requirements, browser requirements, accessibility, or localization updates were introduced in the Zurich release for Now Assist for CWM.
    • Some agentic workflows and AI agents included with Now Assist require additional role configuration to be fully operational.

    What to Expect as a ServiceNow Customer

    Upgrading Now Assist for Collaborative Work Management from Yokohama to Zurich will enable you to continue benefiting from AI-driven task generation and document summarization capabilities introduced in Yokohama. You will also experience improved usage tracking aligned with contract periods and have key skills enabled by default for enhanced productivity. The Zurich release does not introduce new changes, ensuring stability and continuity of Now Assist features.

    Consolidated page of all release notes for Now Assist for Collaborative Work Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Collaborative Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Collaborative Work Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Collaborative Work Management.

    Release Release notes

    Yokohama
    Generate tasks from Docs
    Help increase efficiency and save time by using Now Assist to automatically generate CWM Tasks for your Board. Using the information in your doc, Now Assist provides task recommendations. You can choose to refine or modify these recommendations. You can iterate multiple times to tweak the task recommendations according to your requirements.

    After you're satisfied with the recommendations, Now Assist can help you add these tasks to a board of your choice.

    Summarize and paraphrase Docs content
    Use Now Assist capabilities to refine selected content in docs, or to get a summary of the whole document.
    • Summarize, elaborate, or shorten selected text.
    • Summarize the entire content on the page.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Collaborative Work Management features.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Now Assist for Collaborative Work Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Collaborative Work Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Collaborative Work Management.

    Release Release notes

    Yokohama

    Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Collaborative Work Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Collaborative Work Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Collaborative Work Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Collaborative Work Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Collaborative Work Management we have noted them here.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills, agents, and agentic workflows are on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Yokohama Patch 3
    • Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board.
    • Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities.

    See Now Assist for CWM for more information.

    Zurich

    		 No updates for this release.