Combined Knowledge Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Knowledge Management release notes for upgrades from Yokohama to Zurich

    This consolidated release note summary covers the updates for Knowledge Management across ServiceNow releases from Yokohama through Zurich. It is designed to help ServiceNow customers prepare for and understand the key enhancements, changes, and requirements related to Knowledge Management when upgrading between these versions.

    Show full answer Show less

    Key Features

    • Yokohama:
      • Ability for administrators to clone Knowledge Base generation skills and customize AI prompts to generate knowledge articles using Now Assist from single or multiple knowledge bases.
      • Integration of Google Gemini and Anthropic Claude AI providers on AWS in addition to existing providers for AI-assisted article generation.
      • Accessibility checker in TinyMCE toolbar to identify and fix accessibility issues during article creation.
      • Advanced Knowledge Management plugin features including article versioning, subscriptions, templates, and quality index to improve knowledge base creation and management.
    • Zurich:
      • Introduction of a new, simple-to-use visual flow designer to replace legacy Knowledge Management workflows, boosting efficiency and simplifying operations.
      • Responsive design enhancements for seamless navigation and viewing across devices with adaptable workspace pages.
      • Improved knowledge article viewing experience with better access to key components in the workspace.
      • Dark theme option available in the new Coral theme for web and mobile, aimed at reducing eye strain and improving readability.

    Changes and Deprecations

    No changes, removals, or deprecations in Knowledge Management features were noted between Yokohama and Zurich releases.

    Activation and Requirements

    • Knowledge Management remains an active-by-default feature in both Yokohama and Zurich releases.
    • There are no new additional requirements or browser restrictions introduced in these releases.

    Accessibility and Localization

    • Yokohama introduced an accessibility checker to help authors ensure compliance when creating articles.
    • Zurich enhances accessibility with the Coral theme’s dark mode for improved readability.
    • There were no localization updates across these releases.

    Practical Implications for ServiceNow Customers

    • Administrators can leverage AI-driven article generation with customizable prompts to improve knowledge content creation efficiency starting in Yokohama.
    • Upgrade to Zurich to take advantage of modernized, low-code visual flow designers, improving the ease of Knowledge Management process configuration and maintenance.
    • Users benefit from improved workspace responsiveness and accessibility features, ensuring a better experience across devices and compliance with accessibility standards.
    • The dark theme option in Zurich supports user comfort during extended use of Knowledge Management on web and mobile platforms.

    Consolidated page of all release notes for Knowledge Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Knowledge Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Knowledge Management.

    Release Release notes

    Yokohama
    Configure skills with custom prompts for knowledge article templates
    As an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases.

    Zurich
    [Placeholder link text to key knowledge-flow]
    Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers.

    Changes

    Between your current release family and Zurich, some changes were made to existing Knowledge Management features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Knowledge Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Knowledge Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Knowledge Management.

    Release Release notes

    Yokohama

    Knowledge Management is a ServiceNow AI Platform feature that is active by default.

    Zurich

    Knowledge Management is a ServiceNow® feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Knowledge Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See Accessibility checker in the toolbar for more information.

    Zurich
    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    Localization information

    If there are specific localization considerations for Knowledge Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Knowledge Management we have noted them here.

    Release Release notes

    Yokohama
    Yokohama Patch 6
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    • Customize prompts for AI model providers to generate Knowledge articles with Now Assist.
    • Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar.
    • Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index.

    See Knowledge Management for more information.

    Zurich
    • Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations.
    • Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace.
    • Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers.

    See Knowledge Management for more information.