Combined Notifications release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Notifications Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide helps ServiceNow customers prepare for upgrading Notifications from the Yokohama release family to Zurich by summarizing key new features, changes, removals, and other essential information across releases. It highlights improvements in email notifications management, diagnostic capabilities, and workflow intelligence introduced between these versions.

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    Key Features

    • Yokohama Enhancements: Introduction of the Email Notifications Dashboard displaying key metrics, accessible by administrators and configurable for other users.
    • Zurich Enhancements:
      • Email Diagnostics Dashboard for tracking bounce management, email delivery metrics, and monitoring health of email sender and reader jobs.
      • Email Agentic Workflow, enabling intelligent handling of incoming email requests through intent identification, automated action execution, and drafting of appropriate email responses.
      • Email Digest now supports aggregation for multiple target records within a set time interval, improving notification consolidation.
      • Enhanced control for administrators over which notifications appear on users’ notification preferences pages.

    Key Changes

    • Yokohama:
      • Advanced filters for notification preferences by categories, delivery channels, subscription status, and digest settings.
      • Support for sending provider notifications to assignment groups and users within groups stored in the sysusergroup table.
      • Advanced conditions and mandatory settings for notifications within the provider framework.
      • Prevention of resending emails to addresses known to bounce.
    • Zurich:
      • Extended email digest functionality to support multiple target records.
      • Administrative control over notification lists shown in user preferences.

    Removals and Deprecations

    No features or functionality related to Notifications were removed or deprecated between Yokohama and Zurich releases.

    Activation and Requirements

    • Notifications continue as an active default feature within the ServiceNow AI Platform in both Yokohama and Zurich.
    • The Email Agentic Workflow in Zurich requires installation via the ServiceNow Store.
    • There are no changes in browser requirements, accessibility, or localization for Notifications from Yokohama to Zurich.

    Practical Implications for Customers

    • Administrators can leverage new dashboards for enhanced monitoring and diagnostics of email notifications.
    • Improved notification preference management allows tailoring what users see and reducing noise.
    • Email Agentic Workflow in Zurich enables automation of email handling, improving response efficiency.
    • Support for multiple target records in email digests helps consolidate notifications, reducing inbox clutter.
    • Pre-upgrade review of activation steps and optional installations ensures smooth transition and access to new capabilities.

    Consolidated page of all release notes for Notifications from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Notifications to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Notifications.

    Release Release notes

    Yokohama
    Email notifications dashboard
    Use the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users.

    Zurich
    Email diagnostics dashboard
    With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health.
    Email agentic workflow
    With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, & drafting appropriate email responses.

    Changes

    Between your current release family and Zurich, some changes were made to existing Notifications features.

    Release Release notes

    Yokohama
    Advanced filters in notification preferences
    Use notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications.
    Support for assignment group
    Send provider notifications for assignment groups and to users that are part of groups stored in sys_user_group table.
    Advanced condition for provider framework
    Use an advanced condition to send a notification that is based on the current email record, changing field values, or system properties.
    Mandatory notifications for provider framework
    Make critical notifications mandatory for the provider framework.
    Email bounce
    Prevent resending bounced emails to the addresses that are known to generate bounces.

    Zurich
    Email digest for multiple target records
    The email digest now supports both single or multiple target records within a set time interval.
    Notification preferences
    Enables admins to control the list of notifications displayed for users under the advanced notification preferences.

    Removed

    Between your current release family and Zurich, some Notifications features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Notifications features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Notifications.

    Release Release notes

    Yokohama

    Notifications is a ServiceNow AI Platform feature that is active by default.

    Zurich

    Notifications is a ServiceNow AI Platform feature that is active by default.

    Install Email agentic workflow by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Notifications we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Notifications we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Notifications, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Notifications we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Notifications we have noted them here.

    Release Release notes

    Yokohama
    • Use the new email notifications dashboard with key metrics.
    • Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences.
    • Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework.
    • Use the standard forms for custom notification preferences and delivery channels.

    See Notifications for more information.

    Zurich
    • Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs.
    • Control the preferences page to display relevant notifications.
    • Support multiple target records for email digest.
    • Use the standard forms for system notification preference.
    • Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses.

    See Notifications for more information.