Combined Advanced Work Assignment (AWA) release notes for upgrades from Yokohama to Zurich
Summarize
Summary of Combined Advanced Work Assignment (AWA) release notes for upgrades from Yokohama to Zurich
This consolidated release notes document helps ServiceNow customers prepare for upgrading Advanced Work Assignment (AWA) from the Yokohama release family to Zurich. It summarizes new features, changes, activation details, and compatibility considerations relevant to the upgrade, enabling customers to understand and apply the updates efficiently.
Show less
New Features
- Use AWA without existing interaction or work item: In Zurich, AWA can now be used with an inbox card in Workspace even if there is no existing interaction or work item, expanding flexibility in task assignments.
- New interaction record field: A field was added to identify whether an interaction is related to a third-party provider, enhancing tracking and assignment accuracy.
Changes and Removals
There were no changes, removals, or deprecations introduced between Yokohama and Zurich for AWA features or functionality.
Activation Information
- AWA is available as a ServiceNow AI Platform feature when you activate the Glide Advanced Work Assignment plugin (com.glide.awa).
- To enable external routing capabilities, activate the External Routing Support plugin (com.glide.awa-external).
- Refer to the “Activate Advanced Work Assignment” documentation for detailed activation steps.
Additional Requirements and Browser Support
- No additional requirements were introduced or changed between Yokohama and Zurich.
- AWA does not support mobile devices, Internet Explorer, or legacy Microsoft Edge browsers.
- Supported browsers include Microsoft Edge (Chromium) and other browsers listed in ServiceNow’s Browser support documentation.
Accessibility, Localization, and Highlight Information
There were no updates related to accessibility, localization, or highlight considerations between Yokohama and Zurich releases.
Preparation and Upgrade Recommendations
Review the pre- and post-upgrade tasks carefully to ensure a smooth transition to Zurich. Utilize the new features such as inbox card support without existing interactions to optimize your work assignment workflows in Workspace.
Consolidated page of all release notes for Advanced Work Assignment (AWA) from Yokohama to Zurich.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment (AWA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.
Important information for upgrading Advanced Work Assignment (AWA) to Zurich
Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
New features
Between your current release family and Zurich, new features were introduced for Advanced Work Assignment (AWA).
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
|
Changes
Between your current release family and Zurich, some changes were made to existing Advanced Work Assignment (AWA) features.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Removed
Between your current release family and Zurich, some Advanced Work Assignment (AWA) features or functionality were removed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Deprecations
Between your current release family and Zurich, some Advanced Work Assignment (AWA) features or functionality were deprecated.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Activation information
Review information on how to activate Advanced Work Assignment (AWA).
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
AWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see Activate Advanced Work Assignment. To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). |
Additional requirements
If any additional requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. |
Accessibility information
Review details on accessibility information for Advanced Work Assignment (AWA), such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Localization information
If there are specific localization considerations for Advanced Work Assignment (AWA) we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Advanced Work Assignment (AWA) we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
Use AWA with an inbox card in Workspace without an existing interaction or work item. See Advanced Work Assignment for more information. |