Combined Account Lifecycle Events release notes for upgrades from Yokohama to Zurich

Consolidated page of all release notes for Account Lifecycle Events from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Account Lifecycle Events release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Account Lifecycle Events to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Account Lifecycle Events.

Release	Release notes
Yokohama	Health framework Define the key business and operational indicators and their impact on the overall health of an engagement. You can provide insights that help identify the trends and determine if the engagement is stable. Risk framework Centralize, track, and monitor the relational risks so that you can reduce customer turnover. You can identify risk signals and create repeatable remediation plans. Success blueprint builder Create standardized objectives and outcomes for an engagement. Your customer success managers can prioritize the requirements and identify the outcomes that provide the maximum customer impact. Success initiative roadmap Create a timeline view of the success initiatives and view the status, timing, and priority of these activities. Touchpoints enhancements Use a touchpoint to track and manage your customer interactions through meetings and emails. With the touchpoint planner, you can help to ensure that all customer interactions and related activities are taking place on time with expected results. Case summarization for onboarding cases, engagements, and touchpoints Use generative AI to get a high-level summary of the status of your engagements, onboarding cases, and touchpoints.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Account Lifecycle Events features.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Account Lifecycle Events features or functionality were removed.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Account Lifecycle Events features or functionality were deprecated.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Account Lifecycle Events.

Release	Release notes
Yokohama	Install by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Account Lifecycle Events we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Account Lifecycle Events we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Account Lifecycle Events, such as specific requirements or compliance levels.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Account Lifecycle Events we have noted them here.

Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Account Lifecycle Events we have noted them here.

Release	Release notes
Yokohama	Define, measure, and track the overall health of an engagement and monitor risk signals and issues. Manage all customer interactions in a single place and organize them with the touchpoint calendar.​ Create templates to define common success objectives and outcomes and associate them with a product. Use Now Assist for Telecommunications, Media and Technology (TMT) to summarize account onboarding cases, engagements, and touchpoints. Integrate your ServiceNow instance with external Customer Relationship Management (CRM) platforms during the engagement life cycle. See Account Lifecycle Events for more information.
Zurich	No updates for this release.