Combined Purchase Order Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Purchase Order Management release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with key information about the Purchase Order Management (POM) application upgrades from the Yokohama to Zurich release. It consolidates new features, changes, activation steps, and other relevant details to help customers prepare for and smoothly execute the upgrade process.

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    New Features

    • Reporting Delivery Plan Issues: Suppliers can now report delivery plan issues related to purchase order lines through the Supplier Collaboration Portal. This enhances visibility and collaboration by allowing buyers to track and manage purchase order exceptions directly within Supplier Lifecycle Operations.
    • Centralized Interface for Purchase Order Exceptions: Operational buyers gain a unified page to monitor and review purchase order exceptions. This interface highlights urgent issues, shows recent tasks, and facilitates approval actions, improving workflow visibility and exception management.
    • Resolving Purchase Order Exceptions: Buyers can resolve exceptions directly from the exception page. They have options to accept supplier proposals, make custom edits, find alternative suppliers with open orders for the same materials, and request order expediting or quantity increases, streamlining exception resolution.

    Changes, Removals, and Deprecations

    There are no changes, removals, or deprecations in Purchase Order Management features between Yokohama and Zurich releases.

    Activation Information

    To activate Purchase Order Management in Zurich, customers must request the application from the ServiceNow Store. The ServiceNow Store website provides access to all available apps and instructions on how to submit requests.

    Additional Requirements and Compatibility

    No new additional requirements, browser specifications, accessibility, or localization changes have been introduced in the Zurich release for Purchase Order Management.

    Highlights

    Zurich introduces a collaborative workspace enabling simultaneous coordination with suppliers and stakeholders. Users receive automatic notifications that are prioritized and assigned as needed. Resolution tools help automatically update orders and review order plans for affected materials and locations, enhancing operational efficiency.

    Consolidated page of all release notes for Purchase Order Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Purchase Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Purchase Order Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Purchase Order Management.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Reporting delivery plan issues
    Suppliers can report delivery plan issues related to purchase order line through the Supplier Collaboration Portal, ensuring prompt visibility for the appropriate buyer. Suppliers can also track and collaborate with the buyers on the purchase order exception on the related record in Supplier Lifecycle Operations.
    Centralized interface for purchase order exceptions

    The Purchase Order Management page provides operational buyers with a centralized interface to monitor and review purchase order exceptions. Users can quickly identify urgent issues, view recent tasks, and take approval actions, improving workflow visibility and exception handling.

    Resolving purchase order exceptions

    Enables buyers to resolve purchase order exceptions directly from the exception page, with options to accept supplier proposals or make custom edits. It also allows buyers to find alternative suppliers with open orders for the same materials and request order expediting or increased quantities.

    Changes

    Between your current release family and Zurich, some changes were made to existing Purchase Order Management features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Purchase Order Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Purchase Order Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Purchase Order Management.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Purchase Order Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Purchase Order Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Purchase Order Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Purchase Order Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Purchase Order Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Use a collaborative workspace to coordinate with suppliers and relevant stakeholders simultaneously.
    • Receive automatic notifications, automatically prioritize them, and assign them to the appropriate person.
    • Utilize resolution tools to automatically update orders and review order plans for the affected material and location.

    See Purchase Order Management for more information.