Combined Now Assist for Retail Service Management (RSM) release notes for upgrades from Yokohama to Zurich
Summarize
Summary of Combined Now Assist for Retail Service Management (RSM) Release Notes for Upgrades from Yokohama to Zurich
This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and important upgrade information for Now Assist for Retail Service Management (RSM) from the Yokohama release family through to Zurich. It is designed to assist customers in preparing for and understanding the impacts of upgrading to Zurich.
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Upgrade Preparation and Activation
- Before upgrading to Zurich, customers should review and complete pre- and post-upgrade tasks as outlined.
- The Now Assist for RSM plugin is activated through the
com.sn.now.platformplugin in Zurich.
New Features and Enhancements
- Zurich Patch 4: Introduced a retail store inquiry AI agent that enables retail support agents to:
- Search across multiple knowledge sources to provide clear and traceable responses.
- Flag uncertain cases for human review to ensure accuracy.
- Continuously improve responses with each resolved query.
- Integrate smoothly into headquarters workflows with tailored suggestions.
Changes
- Zurich Patch 5: Now Assist usage measurement model changed from a 365-day look-back to a 365-day burn-down model, with usage resetting on the contract anniversary date. This change affects how usage metrics are tracked and reported.
Removals, Deprecations, and Other Notes
- No features or functionalities were removed or deprecated between Yokohama and Zurich releases for Now Assist for Retail Service Management (RSM).
- There were no changes to additional requirements, browser requirements, accessibility, or localization considerations during this upgrade.
- If a release did not introduce updates, this is explicitly noted to help customers quickly identify relevant changes.
Key Outcomes for ServiceNow Customers
- Enhanced AI capabilities empower retail support agents to deliver faster, more accurate, and traceable assistance.
- Improved usage tracking aligns with contract terms, enabling clearer management of Now Assist consumption.
- Seamless plugin activation simplifies enabling Now Assist for RSM in Zurich.
- Clear upgrade guidance helps ensure a smooth transition without unexpected changes or disruptions.
Consolidated page of all release notes for Now Assist for Retail Service Management (RSM) from Yokohama to Zurich.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Now Assist for Retail Service Management (RSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.
Important information for upgrading Now Assist for Retail Service Management (RSM) to Zurich
Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
New features
Between your current release family and Zurich, new features were introduced for Now Assist for Retail Service Management (RSM).
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
Changes
Between your current release family and Zurich, some changes were made to existing Now Assist for Retail Service Management (RSM) features.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
|
Removed
Between your current release family and Zurich, some Now Assist for Retail Service Management (RSM) features or functionality were removed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Deprecations
Between your current release family and Zurich, some Now Assist for Retail Service Management (RSM) features or functionality were deprecated.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Activation information
Review information on how to activate Now Assist for Retail Service Management (RSM).
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
The Now Assist for RSM plugin is available with activation of com.sn.now.platform plugin. For more information, see Install Now Assist plugins. |
Additional requirements
If any additional requirements were introduced or changed for Now Assist for Retail Service Management (RSM) we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Now Assist for Retail Service Management (RSM) we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Accessibility information
Review details on accessibility information for Now Assist for Retail Service Management (RSM), such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Localization information
If there are specific localization considerations for Now Assist for Retail Service Management (RSM) we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Now Assist for Retail Service Management (RSM) we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
Zurich Patch 5
Zurich Patch 4
|