Combined Retail Core release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Retail Core Release Notes for Upgrades from Yokohama to Zurich

    This consolidated document provides a clear update path and essential information for ServiceNow customers upgrading the Retail Core application from the Yokohama release family to Zurich. It combines all relevant release notes, highlighting new features, changes, removals, deprecations, and activation requirements between these two releases. The summary is designed to help you prepare and execute your upgrade efficiently while understanding what to expect from the product enhancements and any necessary tasks.

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    Key Features

    • Retail Portal (Yokohama): Introduced as a new self-service experience to empower retail organizations with tools to manage cases and monitor key metrics. This feature streamlines user interaction within the retail domain.
    • Zurich Release: No new features were introduced specifically in Zurich beyond those already available in Yokohama.

    Changes, Removals, and Deprecations

    No updates, removals, or deprecations of Retail Core features were noted between Yokohama and Zurich, indicating stability in functionality across these versions.

    Activation and Installation

    Retail Core can be installed by requesting it through the ServiceNow Store. Customers should consult the ServiceNow Store for available apps, version history, and submission procedures to activate Retail Core effectively.

    Additional Requirements and Technical Considerations

    • No changes to additional system requirements or browser compatibility have been introduced between Yokohama and Zurich.
    • Accessibility and localization aspects remain unchanged, maintaining compliance and usability standards.

    Practical Takeaways for ServiceNow Customers

    • Prepare for upgrade by reviewing and completing any pre- and post-upgrade tasks, although none specific to this release were noted.
    • Expect continuity in Retail Core functionality with the added value of the Retail Portal introduced in Yokohama.
    • Use the Retail Portal to enhance user experience and operational efficiency within retail organizations.
    • Installation and activation processes remain consistent; utilize the ServiceNow Store for management and updates.

    Consolidated page of all release notes for Retail Core from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Retail Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Retail Core to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Retail Core.

    Release Release notes

    Yokohama

    Retail portal
    Use the new Retail Portal experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations.

    Zurich

    No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Retail Core features.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Removed

    Between your current release family and Zurich, some Retail Core features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Retail Core features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Retail Core.

    Release Release notes

    Yokohama

    Install Retail Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Retail Core we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Retail Core we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Retail Core, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Retail Core we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Retail Core we have noted them here.

    Release Release notes

    Yokohama

    Use the Retail Portal for an optimized and streamlined portal experience within your retail organization.

    See Retail for more information.

    Zurich

    No updates for this release.