Combined ITOM Optimization release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined ITOM Optimization Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes page is designed to assist ServiceNow customers in preparing for an upgrade of ITOM Optimization from the Yokohama release family to Zurich. It covers new features, changes, removals, deprecations, and other important upgrade considerations relevant to this transition.

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    Key Changes and Updates

    • Migration to Workflow Studio: Legacy workflows in Yokohama have been migrated to Workflow Studio flows or subflows to align with modern standards. Policy Rule Actions now support Workflow Studio subflows instead of legacy workflows, enhancing workflow management and compliance.
    • Removal of Workflow Options: Several workflow-related options have been removed from the UI in Yokohama, including the Invoke Workflow option in the Resource Block Operations Steps dialog, the Workflow checkbox in Add Operations Steps, and the Workflow option under Operation Implementation in Cloud Catalog Items.
    • Deprecated Workflows: Specific workflows such as "Retrieve cloud billing data," "Retrieve cloud billing month," and the "Cloud operation step workflow launcher" have been deprecated in Yokohama to encourage adoption of updated workflow processes.

    Additional Notes for Upgrade

    • No new features, activation changes, additional requirements, browser requirements, accessibility updates, or localization changes were introduced between Yokohama and Zurich for ITOM Optimization.
    • Legacy workflows have been upgraded and redesigned to improve performance, usability, and provide a streamlined experience. This ensures that default out-of-the-box workflows meet current compliance and operational standards.
    • Customers are encouraged to review the workflow migration guidance and the Application/Plugin Deprecation Process in the Now Support Knowledge Base to ensure a smooth transition.

    What Customers Can Expect

    After upgrading to Zurich:

    • Improved workflow architecture using Workflow Studio, enabling more robust and maintainable automation.
    • Removal of outdated workflow options to simplify operations and reduce potential errors from legacy components.
    • A more modern, efficient ITOM Optimization environment with enhanced performance and usability.
    • No unexpected changes in activation procedures or system requirements, ensuring a straightforward upgrade path.

    Consolidated page of all release notes for ITOM Optimization from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITOM Optimization release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITOM Optimization to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for ITOM Optimization.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing ITOM Optimization features.

    Release Release notes

    Yokohama
    [Placeholder link text to key itom-optimization-landing-page]
    • Migration of legacy workflows to Workflow Studio flows or subflows.
    • Policy Rule Actions now supports Workflow Studio subflows instead of legacy workflows.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some ITOM Optimization features or functionality were removed.

    Release Release notes

    Yokohama
    • In the Resource Block > Operations > Steps, within the Add Operations Steps dialog box, the Invoke Workflow option has been removed from the Operation Type field.
    • In the Resource Block > Operations > Steps, within the Add Operations Steps dialog box, the Workflow check box has been removed from the Add Operations Steps field.
    • In the Cloud Catalog Items, under the Operation Implementation drop-down list, the Workflow option has been removed.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some ITOM Optimization features or functionality were deprecated.

    Release Release notes

    Yokohama
    These workflows have been deprecated:
    • Retrieve cloud billing data
    • Retrieve cloud billing month
    • Cloud operation step workflow launcher
    Note:
    See [Placeholder link text to key itom-optimization-landing-page] to learn more about the workflow migration.
    For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate ITOM Optimization.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ITOM Optimization we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITOM Optimization we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITOM Optimization, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITOM Optimization we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITOM Optimization we have noted them here.

    Release Release notes

    Yokohama

    Legacy workflows have been upgraded and seamlessly migrated to the advanced Workflow Studio to align with the latest standards and ensure modern compliance. Additionally, all default (Out of Box) workflows have been redesigned to provide enhanced performance, improved usability, and a more streamlined experience.

    See ITOM Optimization for more information.

    Zurich

    		 No updates for this release.