Combined Patient Support Services release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Patient Support Services Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document covers all updates related to the Patient Support Services as customers upgrade from the Yokohama release family to Zurich. It provides a unified reference to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, activation instructions, requirements, and other relevant information.

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    Deprecation Notice

    Starting with the Yokohama release, Patient Support Services is in a deprecation phase. It will no longer be installed on new instances and will be hidden, but it remains supported for existing customers. Customers should review the deprecation process outlined in the Now Support Knowledge Base (article KB0867184) to understand implications and plan accordingly.

    Updates and Changes

    Across all categories—including new features, changes to existing features, removals, activation information, additional requirements, browser requirements, accessibility, localization, and highlight information—there are no updates or changes reported between Yokohama and Zurich releases for Patient Support Services. This means the functionality remains consistent through this upgrade.

    Practical Takeaways for ServiceNow Customers

    • No new features or changes affect Patient Support Services between Yokohama and Zurich, so upgrade impacts in this area are minimal.
    • Customers should focus on the deprecation status to plan long-term use and consider future alternatives as Patient Support Services will not be installed on new instances.
    • Since there are no changes in activation, requirements, or browser support, existing configurations and usage for Patient Support Services will remain valid post-upgrade.

    Consolidated page of all release notes for Patient Support Services from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Patient Support Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Patient Support Services to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Patient Support Services.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Patient Support Services features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Patient Support Services features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Patient Support Services features or functionality were deprecated.

    Release Release notes

    Yokohama

    Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Patient Support Services.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Patient Support Services we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Patient Support Services we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Patient Support Services, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Patient Support Services we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Patient Support Services we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.