Combined Platform Analytics experience release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 9 minutes to read
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    Summary of Combined Platform Analytics Experience Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide covers the Platform Analytics experience updates and upgrade tasks from Yokohama to Zurich releases. It assists ServiceNow customers in preparing for and understanding the enhancements, changes, and migration details relevant to Platform Analytics on the ServiceNow AI Platform. The Platform Analytics experience is active by default, and certain features may require activation of related applications like Performance Analytics or Process Mining.

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    Important Upgrade Information

    • Assets previously migrated in compatibility mode that are supported in Yokohama are migrated automatically.
    • On upgrading to Zurich, opened homepages are migrated to Core UI dashboards visible in the dashboard library, reflecting homepage deprecation.
    • Simple lists convert automatically to the new List element upon upgrade.

    New Features

    • Yokohama:
      • Generate data visualizations conversationally using Analytics Generation integrated with Now Assist for Creator.
      • Create filter groups with shared action buttons to improve performance in filtering large datasets.
      • Apply multiple levels of breakdown to indicators through migration to CDC-based data snapshots (requires RaptorDB Professional).
      • Display data distribution with box plot visualizations, including median, quartiles, and outliers.
      • Receive target suggestion cards alerting missing target values and review dates on dashboards.
    • Zurich:
      • Enhanced List component supports pagination, exporting to CSV, and consistent configuration with other visualizations.
      • Manage and create indicators within the indicator library, including activating data snapshots and viewing usage statistics.
      • Navigate directly to User Experience Analytics application overviews from visualizations with drill-down support.
      • Filter User Experience Analytics data by default and custom properties.

    Changes

    • Yokohama:
      • Migrated more features from Core UI to Platform Analytics, including data table configurations, dashboard groups, Pareto charts, and filter settings.
      • Introduced enhanced data visualizations to match Core UI capabilities, such as box plots, follow filters per metric, sorting options, and business calendar selections.
      • Enabled dashboard edit locking to prevent concurrent edits and show current editor information.
      • Added functionality to export dashboards and visualizations to PDF and PowerPoint, and export indicator underlying records.
      • Performance improvements through prefetching dashboard layouts and consolidating data calls for multiple visualizations sharing a data source.
      • Improvements in time series and multi-metric visualizations, including marker display and viewer-controlled groupings.
    • Zurich:
      • Choice to drill down from data visualizations to either Platform Analytics or Core UI record lists.
      • Dashboard library now shows usage information such as dashboards not viewed in over a year.
      • Individual data visualizations can be exported as PNG or JPEG images.
      • Platform Analytics experience remains supported even if the Next Experience UI is disabled, with Core UI dashboards embedded via iframes.
      • Migration Center enhancements allow dashboard owners to perform partial migration, with additional support for geomaps, interactive filters, header colors, and CSV export from lists.
      • Data visualizations and filters now support Workflow Data Fabric tables for external data analysis.

    Deprecations and Removals

    No features or functionality were deprecated or removed between Yokohama and Zurich releases for Platform Analytics experience.

    Activation and Requirements

    • Platform Analytics experience is active by default on the ServiceNow AI Platform.
    • Additional activation may be required for Performance Analytics or Process Mining depending on usage.
    • No new browser, localization, or additional platform requirements were introduced between Yokohama and Zurich.

    Accessibility

    Dashboard overview and filter components now support reflow at 400% zoom for improved accessibility starting from Yokohama. No further accessibility updates were noted for Zurich.

    Highlights

    • Yokohama: AI-powered conversational interface for creating data visualizations, suggested performance targets, advanced filtering, and enhanced PowerPoint sharing.
    • Zurich: AI-assisted interactive explorer for collaborative data decisions, centralized workspace for on-the-fly visualizations, and streamlined management of Performance Analytics indicators including creation and migration.

    Consolidated page of all release notes for Platform Analytics experience from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Platform Analytics experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Platform Analytics experience to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    If you had previously migrated your analytics assets to Platform Analytics, assets that were in compatibility mode but are newly supported in Yokohama are migrated automatically.

    Zurich

    On upgrade, any homepages on your instance that have been opened are migrated to Core UI dashboards, which are visible in the dashboard library. For more information, see Homepage deprecation.

    Simple lists are all converted to the new List element on upgrade.

    New features

    Between your current release family and Zurich, new features were introduced for Platform Analytics experience.

    Release Release notes

    Yokohama

    Generate data visualizations conversationally
    Generate Platform Analytics artifacts from conversational interactions using Analytics Generation. Analytics Generation is part of the Now Assist for Creator application.
    Implement filters in groups
    Create filter groups with shared apply, clear, and reset buttons. Filters in a group appear in their own container. Grouping filters reduces the number of calls and improves performance compared to cascading filters for big data use cases.
    Apply multiple levels of breakdown to an indicator
    Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration.
    Show the distribution of data in box plot data visualizations
    Show the median and lower and upper quartiles of numeric data along with outliers by using box plots. You can also compare the distribution of different groups of this data.
    Target suggestion cards
    Be notified of missing target values and review dates for indicators. If you have target Insights active for your dashboard, Target suggestion cards alert you to the missing values and provide an easy way to fix them.

    Zurich

    View, share, and export table records in the List component
    Take advantage of the improved list capabilities of the List element, which replaces List - Simple. The List supports pagination, export from dashboards, export to comma-separated values, and alternative group by. It also provides a consistent configuration experience with other data visualizations.
    Create indicators and migrate to data snapshots in the indicator library
    • Manage indicators from the indicator library, including links to create and edit indicators.
    • Activate data snapshots conveniently, opening up the possibilities of applying multiple levels of breakdown to your indicators. See statistics on recent views and updates in tiles.
    • If data snapshots are activated for the instance, see how many indicators are eligible and have already had data snapshots enabled.
    • Show columns for any field on indicator records, as well as usage information.
    Drill down to application overviews for User Experience Analytics
    Navigate to individual application overviews for User Experience Analytics from data visualizations. The Go to data view chart interaction is now supported for User Experience Analytics data and takes the viewer to these overview pages by default.
    Filter data in User Experience Analytics
    Filter User Experience Analytics data on default and custom User Experience Analytics properties.

    Changes

    Between your current release family and Zurich, some changes were made to existing Platform Analytics experience features.

    Release Release notes

    Yokohama

    Migrate more features to Platform Analytics from the Core UI
    Migration scripts are improved to support more features. All migration script improvements are applied automatically on upgrade to content that was previously migrated in compatibility mode.
    • Data table configurations are migrated from the Core UI to Platform Analytics data visualizations.
    • Dashboard groups are migrated to dashboard categories.
    • Pareto charts are migrated.
    • List component border changes are migrated.
    • Follow/unfollow filter settings are migrated for Lists.
    Use more Core UI features in Platform Analytics
    Several data visualizations have been enhanced to match the capacities in Core UI reports and widgets. The migration script supports these enhancements. Each of these enhancements has an entry in the release notes with links to the product documentation.
    • Use the new Box plot data visualization.
    • Configure Follow filters per metric on bar or time series visualizations with multiple metrics.
    • Sort values by name, report range, and element order on time series visualizations of table data.
    • Choose an aggregate or separate view of breakdown elements on time series visualizations of indicator data.
    • Select dates from business calendars on time series visualizations.
    Trend by Business calendars in time series data visualizations
    Business calendars are a Trend by option for table data sources on time series visualizations. (Core UI feature gap)
    Use a Fiscal calendar in date filters
    If your instance has Fiscal calendars installed, you can choose relative data ranges from that calendar.
    Export dashboards and data visualizations to PDF and PPT
    Export dashboards and data visualizations to PDF or Microsoft PowerPoint files at will or in scheduled emails.
    Show breakdown elements separately on time series visualizations of indicators
    Show multiple elements in the chart separately rather than as an aggregate value by turning on the Show filter as separate series option. (Core UI feature gap)
    Lock editing on dashboards
    Ensure that only one person can have a dashboard open for editing at one time through the edit lock on dashboards. If you are locked out of editing a dashboard, you see who the current editor is.
    Access indicator record or scoresheet
    Navigate either to the record of the indicator you are exploring or its scoresheet through KPI Details. Appropriate roles are required.
    Export records that underlie an indicator from KPI Details
    With Show records activated in KPI Details, you can export the list of records in one of several formats, either as a local download or as an email attachment.
    Hide axes for bar visualizations
    Control the display of axes on bar charts. On horizontal bar charts, you can hide the y-axis. On vertical bar charts, you can hide the x-axis.
    Cache indicator scorecard data
    Indicator scorecards now support data caching.
    Group by elements more efficiently in data visualizations
    Specify the maximum number of elements in a Group By you want to retrieve through the Max number of groups option. Previously, all elements from the database were retrieved and then sorted.
    Prefetch dashboard layout
    If you have a dashboard component on a page in your own workspace, improve performance by using a preset to configure a data broker that pre-fetches static JavaScript, such as layout.
    Call multiple visualizations together
    For a technical dashboard, if you have multiple data visualizations of the same type calling the same data source, configure a data resource to make a single call for all of them.
    Improvements to time-series visualizations
    • Simplify identifying specific values on line, spline, area, or step charts through the Show markers option, which displays a symbol at each data point.
    • Sort by name, report range, group bucket, and element order. (Core UI feature gap)
    Improvements for visualizations that show multiple metrics
    • In time series visualizations, provide viewers an alternative group by, where the viewer chooses the group-by value at runtime, for up to 3 data sources. (Core UI feature gap)
    • Set whether individual metrics follow filter components on the page or dashboard in both bar and time series visualizations. (Core UI feature gap)

    Zurich

    Select whether to drill down to Platform Analytics or Core UI lists
    Decide whether data view chart interactions for data visualizations on an instance drill down to Platform Analytics or Core UI record lists. This choice applies only on the Platform Analytics experience.
    View usage information in the dashboards library
    For analytics managers, the dashboard library now contains usage statistics, such as the number of dashboards not viewed in one year and the number of dashboards deactivated for more than three months.
    Export data visualizations from dashboards to PNG and JPEG
    Export individual data visualizations as a viewer to a graphic file.
    Platform Analytics experience is supported even when Next Experience UI is disabled
    You can migrate to Platform Analytics even if Next Experience isn’t enabled. Core UI dashboards are embedded in iframes.
    Migration Center changes
    • Dashboard owners can perform partial migration on their own dashboards.
    • Geomap migration supported.
    • Interactive filter check box option.
    • Header color is supported.
    • Export to CSV from lists is supported.
    Data visualizations and filters support Workflow Data Fabric tables
    Perform data analysis on external data fabric sources.

    Removed

    Between your current release family and Zurich, some Platform Analytics experience features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Platform Analytics experience features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Platform Analytics experience.

    Release Release notes

    Yokohama

    The Platform Analytics experience is active by default. However, some additional steps might be required.
    • To use indicator data sources, you might need to activate Performance Analytics.
    • To use Process Mining with the Platform Analytics experience, you might need to activate Process Mining.

    Zurich

    Platform Analytics experience is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Platform Analytics experience we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Platform Analytics experience we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Platform Analytics experience, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    Dashboard overview and Filter components now support Reflow at 400% zoom.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Platform Analytics experience we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Platform Analytics experience we have noted them here.

    Release Release notes

    Yokohama

    • Effortlessly create bold, meaningful data graphics by and refining the results in an AI-powered conversational interface.
    • Speed up the process of turning insights into actions with dynamic new features like suggested performance targets and more powerful data filtering.
    • Share data insights more broadly with enhanced Microsoft PowerPoint support.

    See Platform Analytics experience for more information.

    Zurich

    • Collaborate on data-informed decisions through an AI-assisted, interactive explorer that serves as a centralized workspace, where you can create and share data visualizations on the fly.
    • Manage Performance Analytics indicators more conveniently, with access to editing, creation, and migration from within the Platform Analytics experience.

    See Platform Analytics experience for more information.