Combined Care Team Operations for Environmental Services release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zy

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delta3zy

Combined Care Team Operations for Environmental Services release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document provides ServiceNow customers with key information regarding the upgrade of Care Team Operations for Environmental Services from the Yokohama release family to Zurich. It highlights new features, changes, and important upgrade tasks, enabling customers to effectively prepare for and implement the Zurich release.

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New Features

Healthcare Environmental Services Case: Expanded to support custom support requests tailored for an organization’s environmental services department.
Environmental Services Support Requests: Users can request support using pre-configured catalog items, streamlining the process of engaging environmental services.
Case and Work Order Synchronization: Automatic synchronization between environmental services cases and work orders improves tracking and management.
Roles and Responsibilities Enhancements: Added new responsibilities such as Support department agent and Support department manager, allowing more selective and efficient user access management within healthcare organizations.

Changes, Removals, and Deprecations

There were no changes, removals, or deprecations to Care Team Operations for Environmental Services features between Yokohama and Zurich releases.

Upgrade Preparation and Activation

Review and complete all pre- and post-upgrade tasks as outlined before upgrading to Zurich.
Install Care Team Operations for Environmental Services from the ServiceNow Store by submitting a request through the store’s website.
Refer to the ServiceNow Store version history for cumulative release notes and app information.

Additional Considerations

No updates were noted regarding additional requirements, browser compatibility, accessibility, or localization between Yokohama and Zurich releases.
Zurich release enables automation of healthcare operations by facilitating the creation and fulfillment of environmental support requests directly from the Care Team Portal or Care Team Mobile.
Full visibility into environmental services support cases allows support teams to efficiently manage cases as work orders or tasks, especially when integrated with Field Service Management.
Streamlined user configuration processes improve the assignment of roles and responsibilities.

Consolidated page of all release notes for Care Team Operations for Environmental Services from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Care Team Operations for Environmental Services to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Care Team Operations for Environmental Services.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Healthcare Environmental Services case Expand Healthcare Environmental Services cases to support custom support requests for your organization’s environmental services support department. Create environmental services support requests Request support from your organization’s environmental services department with pre-configured catalog items. Healthcare Environmental Services case and work order synchronization Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders. Setting up roles and responsibilities in Care Team Operations for Environmental Services Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: Support department agent Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

Changes

Between your current release family and Zurich, some changes were made to existing Care Team Operations for Environmental Services features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Care Team Operations for Environmental Services features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Care Team Operations for Environmental Services features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Care Team Operations for Environmental Services.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Automate healthcare operations by enabling environmental support request creation and fulfillment. Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile. Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed. Assign roles and responsibilities more efficiently with a streamlined user configuration processes. See Care Team for Environmental Services for more information.