Combined Resource Management Workspace release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined Resource Management Workspace release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive overview of changes, new features, and important upgrade information for the Resource Management Workspace from the Yokohama to Zurich release versions. It assists in preparation for upgrades by summarizing key enhancements and modifications across these releases.

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    New Features

    • Yokohama: Introduced enhanced visibility into resource allocations through a heatmap modal showing resource status, remaining capacity, and utilization for approved and pending tasks. Added the Total row for aggregate utilization insights. New fields such as Name, Ready for review, and Notes help capture additional details when creating assignments. Direct access to assigned resource assignments and parent assignments is now available from the resource board view. The resource board provides high-level overviews with filtering and inline editing capabilities for management of allocation details.
    • Zurich: Enabled moving resource assignments without actuals or unassigned assignments to different dates to better align with project priorities and resource availability. Added the ability to view types of operational work via drill-down on the resource board and enhanced filtering using data grid filters. Support for syncing resource assignments with planning item dates and overriding resource rates per assignment has been introduced. New assignment allocation methods allow auto-assigning work among all available resources or partially assigning work to selected resources.

    Changes

    • Yokohama: The resource allocation heatmap was enhanced to provide more relevant and actionable data such as status, remaining capacity, and utilization, supporting better planning and allocation decisions.
    • Zurich: No changes reported.

    Removed and Deprecated Features

    No features or functionalities were removed or deprecated in either Yokohama or Zurich releases, ensuring continuity of existing capabilities.

    Activation and Installation

    Resource Management Workspace installation requires requesting the app from the ServiceNow Store for both Yokohama and Zurich releases. Customers should refer to the ServiceNow Store for app availability and version histories.

    Additional Notes

    • No additional requirements, browser requirements, or localization changes were introduced in these releases.
    • Accessibility details remain consistent with previous releases.

    Practical Benefits for ServiceNow Customers

    • Improved resource visibility and management through enhanced heatmaps and interactive dashboards.
    • Greater flexibility in managing resource assignments via inline editing, moving assignments, and syncing with project plans.
    • Streamlined assignment allocation with auto-assign and partial assignment capabilities to optimize resource utilization.
    • Direct access to critical assignment details and parent-child relationships simplifies resource management workflows.

    Consolidated page of all release notes for Resource Management Workspace from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Resource Management Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Resource Management Workspace to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Resource Management Workspace.

    Release Release notes

    Yokohama
    Using Resource Management Workspace
    • View the Resource status, Remaining capacity, and Utilization columns to the allocation heatmap modal to help resource managers to view detailed insights and the total efforts for Approved and Pending tasks.
    • Use the Total row in the heatmap modal to view the aggregate utilization for approved and pending tasks.
    • Update the resource status and the efforts for child assignments using the new modal.
    • Capture additional details required to the Project manager or Resource manager while creating a New Resource Assignment and New Operational Assignment using the following new fields.
      • Name
      • Ready for review
      • Notes
    • Access the assigned resource assignments or the parent resource assignment directly from the resource board view.
    Using Resource Management Workspace
    View and access the resource assignments from high-level to get an overview of all the resource assignments, based on their states, completion dates, start dates, resources with allocations over their capacity, and resources allocations within their available.
    • Filter the resource board using the primary attributes and dates to build a custom view.
    • Edit the dashboard further to manage the data representation view of existing widgets or add new elements to build the required widgets.
    • Access the custom resource boards from dashboard using the interactive widgets to manage the allocations details.
    • Edit the Start and End dates, Task efforts, and Resource status for assigned tasks in the top tray using the inline editing feature.

    Zurich
    Move a resource assignment
    Move any assigned resource assignment without actuals or an unassigned resource assignment to a different date to align the work with your project realignment, prioritization, or resource availability. You can move individual resource assignments based on your project or organizational priorities.
    Using Resource Management Workspace
    • View the type of operational work that is assigned to a resource using the resource board drill-down view.
    • Filter your resource board using data grid filters to easily navigate and modify the resource assignments in the top tray.
    • Sync the resource assignments to align them with change in planning item dates.
    • Override resource rate for each assignment from the assigned work in the top tray.
    • Apply filters using string-type and boolean field values across the resource card top tray to view the required dataset.
    Assign resource assignments
    Allocate effort from unassigned resource assignments using the following ways:
    • Auto-assign work among all the available resources.
    • Partially assign work among for selected resources.

    Changes

    Between your current release family and Zurich, some changes were made to existing Resource Management Workspace features.

    Release Release notes

    Yokohama
    New resource heatmap view
    The resource allocation heatmap view provides more relevant information such as resource status, remaining capacity, and utilization of resources which helps resource managers to plan efficiently and allocate the resources based on their availability, bandwidth, and work requirements.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Resource Management Workspace features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Resource Management Workspace features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Resource Management Workspace.

    Release Release notes

    Yokohama

    Install Resource Management Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Resource Management Workspace by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Resource Management Workspace we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Resource Management Workspace we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Resource Management Workspace, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Resource Management Workspace we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Resource Management Workspace we have noted them here.

    Release Release notes

    Yokohama
    • Access the new heatmap modal to view the resource status, remaining capacity, and utilization efforts of resource allocation.
    • Use the Name, Notes, and Ready for review fields while creating a New Resource Assignment.
    • Access the resource assignments and the parent resource assignment from the resource board.
    • Use the interactive dashboard to create and manage widgets to access the required set of resource data in board view.
    • Extend, adjust, and approve resource assignments using the row context menu from the side grid.

    See Resource Management Workspace for more information.

    Zurich
    • Move an assigned or unassigned resource assignment to a different start date to align the work with your organization's prioritization cycle.
    • View the type of operational work assigned to a resource in the resource board drill-down view.
    • Allocate effort from unassigned resource assignments using the following ways — auto-assign work among all the available resources, or partially assign work among for selected resources.

    See Resource Management Workspace for more information.