Combined ITSM Success Dashboard release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined ITSM Success Dashboard release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document is designed to help ServiceNow customers prepare for upgrading the ITSM Success Dashboard from the Yokohama release to the Zurich release. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant information across these releases. Notably, there are no updates specific to the Zurich release itself; all significant changes occurred in the Yokohama release.

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    New Features

    • In the Yokohama release, several new Key Performance Indicators (KPIs) were introduced under the Productivity moments category, focused on enhancing insights into the use of Now Assist capabilities:
      • Successful Change Summarization - Now Assist: Measures the benefits of change summarization functionality.
      • Successful Change Risk Explanation - Now Assist: Tracks effective use of change risk explanation.
      • Knowledge Articles created using Now Assist: Displays the count of knowledge base articles generated via Now Assist within a given period.
      • Self Solved - Percentage KPI: Indicates the frequency of issue resolutions through digital self-service channels such as Desktop Assistant, Now Assist panel, and Employee portal.

    There were no new features introduced in the Zurich release.

    Changes, Removals, and Deprecations

    No changes, feature removals, or deprecations were made in either the Yokohama or Zurich releases for the ITSM Success Dashboard.

    Activation and Installation

    To activate the ITSM Success Dashboard, customers should request the application through the ServiceNow Store. The Store provides access to available apps and submission guidelines. For cumulative release notes on all apps, customers can refer to the ServiceNow Store version history.

    Additional Requirements and Compatibility

    There are no new or changed additional requirements, browser specifications, accessibility considerations, or localization details for the ITSM Success Dashboard between Yokohama and Zurich.

    Important Upgrade Considerations

    Before upgrading to Zurich, customers should review and complete any necessary pre- and post-upgrade tasks, although no specific tasks or changes were noted for this upgrade path.

    Key Takeaways for ServiceNow Customers

    • The main enhancement customers will notice when upgrading from Yokohama to Zurich is the introduction of Now Assist-related KPIs in the Yokohama release, which provide valuable metrics for productivity and self-service effectiveness.
    • No functional changes, removals, or updates affect the dashboard during the Zurich release, making it a straightforward upgrade.
    • Activation requires a ServiceNow Store request, ensuring customers have access to the latest app versions and support.
    • This information enables customers to understand how to leverage new insights from Now Assist features and confirm compatibility and activation steps during their upgrade process.

    Consolidated page of all release notes for ITSM Success Dashboard from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITSM Success Dashboard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITSM Success Dashboard to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for ITSM Success Dashboard.

    Release Release notes

    Yokohama
    • The all new KPIs Successful Change Summarization - Now Assist and Successful Change Risk Explanation - Now Assist are added to the Productivity moments. These new contributing indicators help you understand the benefits of using change summarization and change risk explanation through Now Assist.
    • The Key Performance Indicator (KPI) Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period.
    • New KPI is added to the self solved - percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing ITSM Success Dashboard features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some ITSM Success Dashboard features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some ITSM Success Dashboard features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate ITSM Success Dashboard.

    Release Release notes

    Yokohama

    Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ITSM Success Dashboard we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITSM Success Dashboard we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITSM Success Dashboard, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITSM Success Dashboard we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITSM Success Dashboard we have noted them here.

    Release Release notes

    Yokohama

    Experience the all new KPIs introduced for the Now Assist under Productivity moments per user in ITSM Success Dashboard to understand the benefits of using Now Assist features like Change Summarization, Change Risk Explanation, and Knowledge Article generation.

    See ITSM Success Dashboard indicators for more information.

    Zurich

    		 No updates for this release.