Combined Service Catalog release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Service Catalog release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Service Catalog Release Notes for Upgrades from Yokohama to Zurich

This consolidated guide provides key information about Service Catalog updates from the Yokohama to Zurich releases, helping ServiceNow customers prepare for and understand the changes involved in upgrading. It summarizes new features, changes, deprecations, activation details, and other essential notes across these releases.

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New Features

Yokohama: Users can create or edit catalog items in supported non-English languages within Catalog Builder, enabling multilingual catalog management.
Zurich: Enhanced capabilities in Catalog Builder allow creators to build complex catalog items easily, including editing client scripts, configuring questions, and setting dynamic reference qualifiers and scripted default values.
Catalog Browse Component: Available in Zurich for use in UI Builder, this component allows requesters to browse catalogs and categories with hierarchical views, grid or list display options, and search functionality on Next Experience UI pages.

Changes

Zurich Enhancements:
- Draft Management: New property glide.sc.deletedraftitemonversionchange lets you control whether saved drafts of catalog items are deleted upon modification.
- Dynamic Lookup Choices and Enhanced Table Sourcing: Lookup questions now support dynamic dependent lookups that refresh choices based on other field values, improving user guidance and form relevance.
- Enhanced Sorting Control: The refacorderby attribute enables custom sorting of lookup fields by a specified data column and display label, offering a more logical and user-friendly selection experience.

Removed and Deprecated Features

No features or functionality were removed or deprecated between Yokohama and Zurich for Service Catalog.

Activation Information

Service Catalog remains a ServiceNow AI Platform feature that is active by default in both Yokohama and Zurich releases, requiring no additional activation steps.

Additional Requirements and Browser Compatibility

There are no new or changed additional requirements or specific browser requirements for Service Catalog between Yokohama and Zurich.

Accessibility

Yokohama: Introduced an accessibility checker in the TinyMCE toolbar to help identify and resolve accessibility issues during catalog item creation.
Zurich: No updates to accessibility features.

Localization

No new localization considerations were introduced between Yokohama and Zurich.

Highlights for ServiceNow Customers

Multilingual catalog item creation enhances global usability starting in Yokohama.
Complex catalog item creation and scripting capabilities in Zurich simplify building advanced service offerings.
Catalog browse component in Zurich improves end-user experience by providing intuitive navigation and search within catalogs on Next Experience UI pages.
Dynamic and enhanced lookup fields in Zurich improve form usability by adapting choices based on user input and allowing better sorting.
Draft management property offers administrators control over draft lifecycle, reducing clutter from outdated drafts.
Accessibility tooling included to support compliance and inclusive catalog creation workflows.
Service Catalog remains preactivated and ready to use post-upgrade, minimizing setup effort.

Consolidated page of all release notes for Service Catalog from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Catalog release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Catalog to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Service Catalog.


Release	Release notes
Yokohama	Use non-English language for creating or editing catalog items Enable your users to use supported languages when creating or editing catalog items. A non-English language user can create or edit a catalog item in their language that is supported in Catalog Builder. For example, if a Spanish language user logs in to Catalog Builder and creates or edits an item, the Spanish version of the item is created or updated.
Zurich	Create complex catalog items in Catalog Builder Enable catalog item creators to create complex catalog items effortlessly in Catalog Builder. They can create, edit, or delete client scripts to build a complex catalog item. Creators can also configure questions, set dynamic and advanced reference qualifiers, and scripted default values. Use Catalog browse component Use the Catalog browse component in UI Builder to add catalog item browsing in your custom pages. Drag it onto the Next Experience UI page to use the Catalog browse component. The component enables requesters to explore and request items from various catalogs and categories, providing a hierarchical view to sort by catalog, category, or subcategory. The component provides a grid or list view for items and a search function to search for items as needed.

Changes

Between your current release family and Zurich, some changes were made to existing Service Catalog features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	A property to delete a draft of catalog item Use the property glide.sc.delete_draft_item_on_version_change to determine whether to delete a saved draft of a catalog item on its modification. Dynamic Lookup Choices and Enhanced Table Sourcing Lookup questions are now more flexible and user-friendly. You can effortlessly display choices directly from a specific table field, offering similar ease for select box configurations. Additionally, create dynamic dependent lookups where the choices refresh automatically based on the values selected in other fields on the same form, guiding users to more relevant selections. Enhanced Sorting Control for Lookup Fields Customize the display order in lookup select boxes, look up multiple choice, and list collector fields with the new ref_ac_order_by attribute. This attribute enables options to be sorted primarily by a specified data column, and then by their display label, providing a more logical and predictable presentation for users.

Removed

Between your current release family and Zurich, some Service Catalog features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Service Catalog features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Service Catalog.


Release	Release notes
Yokohama	Service Catalog is a ServiceNow AI Platform feature that is active by default.
Zurich	Service Catalog is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Service Catalog we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Service Catalog we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Service Catalog, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a catalog item in Service Catalog. See Accessibility checker in the toolbar for more information.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Service Catalog we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Service Catalog we have noted them here.


Release	Release notes
Yokohama	Enable your users to experience the flexibility of using supported languages when creating or editing catalog items in Catalog Builder. Identify and resolve accessibility-related issues during catalog item generation through a new accessibility checker button in the TinyMCE toolbar in Service Catalog. See Service Catalog for more information.
Zurich	Enable catalog item creators to create complex catalog items in Catalog Builder with ease. They can create, edit, or delete client scripts, or create advanced reference qualifiers. Help requesters complete catalog item forms faster on portals and Next Experience UIs using caller-provided key-value pairs that pre-fill catalog item forms. Ease the work of catalog item requesters by letting them drag one or more attachments directly onto the form for faster submissions. Use the Catalog browse component for an enhanced catalog item browsing experience on the Next Experience UI for catalog users. See Service Catalog for more information.