Combined Dispute Rules Content Pack for Nacha release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Dispute Rules Content Pack for Nacha release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with a clear guide to the updates and changes involved when upgrading the Dispute Rules Content Pack for Nacha from the Yokohama release to the Zurich release. It includes essential information on new features, activation, and compatibility considerations to help you prepare and successfully execute your upgrade.

    Show full answer Show less

    New Features

    • Decision tables for ACH dispute processing: The Zurich release introduces decision tables that streamline the processing of ACH disputes by validating transaction details and questionnaire responses against eligibility rules. This enhancement helps automate and improve the accuracy of dispute assessments.
    • Supporting Knowledge Base article: An integrated Knowledge Base article is included, providing a comprehensive table of reason codes and chargeback rules aligned with Nacha guidelines. This resource supports your team in verifying chargeback eligibility efficiently.

    Activation and Installation

    The Dispute Rules Content Pack for Nacha can be installed by requesting it through the ServiceNow Store. Customers should visit the store to view available apps and understand the submission process. For ongoing updates, refer to the ServiceNow Store version history release notes.

    Changes, Removals, and Deprecations

    Between Yokohama and Zurich releases, there are no reported changes, removals, or deprecations for the Dispute Rules Content Pack for Nacha. This ensures continuity and stability of existing functionality through the upgrade.

    Additional Considerations

    • Requirements: No new or changed additional requirements have been introduced in Zurich.
    • Browser compatibility: No updates or changes to browser requirements were noted.
    • Accessibility and Localization: No new accessibility or localization considerations have been reported.
    • Highlights: No specific highlight considerations were noted for the Zurich release.

    Practical Impact

    By upgrading to Zurich, ServiceNow customers will gain improved automation and accuracy in ACH dispute processing leveraging decision tables and an embedded Knowledge Base aligned to Nacha standards. The upgrade maintains existing functionality without introducing breaking changes, facilitating a smooth transition.

    Consolidated page of all release notes for Dispute Rules Content Pack for Nacha from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Nacha release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Dispute Rules Content Pack for Nacha to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Dispute Rules Content Pack for Nacha.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Decision tables for ACH dispute processing
    Streamline dispute processing by validating ACH transaction details and questionnaire answers against the eligibility rules in the decision tables included in this application.
    Supporting Knowledge Base article
    Verify chargeback eligibility with the included Knowledge Base article that contains a table of reason codes and chargeback rules.

    Changes

    Between your current release family and Zurich, some changes were made to existing Dispute Rules Content Pack for Nacha features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Dispute Rules Content Pack for Nacha features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Dispute Rules Content Pack for Nacha features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Dispute Rules Content Pack for Nacha.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Dispute Rules Content Pack for Nacha by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Dispute Rules Content Pack for Nacha we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Nacha we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Dispute Rules Content Pack for Nacha, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Dispute Rules Content Pack for Nacha we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Dispute Rules Content Pack for Nacha we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Run chargeback eligibility rules and derive ACH dispute categories and reason codes based on Nacha guidelines.
    • Determine chargeback eligibility using an integrated KB article that contains rules and conditions.

    See [Placeholder link text to key bundle-finso.dispute-rules-content-pack-nacha-landing-page] for more information.