Combined Workspace release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Workspace Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide provides ServiceNow customers with essential information to prepare for upgrading their Workspace from the Yokohama release family to Zurich. It summarizes new features, changes, activation details, browser requirements, and other important considerations across these versions.

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    New Features

    • Keyboard Shortcut for Response Templates (Yokohama): Enables the use of keyboard shortcuts to add response templates directly into journal fields within forms, improving efficiency.
    • Collapsible Content in Email Templates (Yokohama): Allows hiding parts of email content behind an ellipsis to streamline email readability.
    • Email Composer in Core UI (Yokohama): Introduces access to the latest Workspace email composer features within the Core UI, enhancing email creation workflows.

    There were no new features introduced in the Zurich release.

    Changes

    • Context-Based Suggestions with @Mentions (Yokohama): Provides user suggestions limited to those with record access when using @mentions, improving collaboration relevance.
    • Expanded Activity Stream Tiles (Yokohama): Users can set preferences to keep all tiles in the Activity stream expanded across cases and sessions for better visibility.
    • Access Control Security Model (Yokohama): Implements role-based access control via data filters and access rules to secure viewing and editing of tables in the Activity stream.
    • Background Loading for Multi-Record Associator (Yokohama): Enhances user experience by allowing work on a record while multiple selected records are added in the background.
    • Email Composer Link Display Text (Yokohama): Enables attaching display text to knowledge base links in emails to better manage appearance.
    • Record List Enhancements (Yokohama): Introduces infinite scroll for lists, live updates without page refresh, and temporary personalized lists accessible via the My Lists menu.
    • Condition Builder Hierarchy Filter (Yokohama): Adds the "is within hierarchy" field to filter lists based on hierarchy, not just direct reports, improving filtering accuracy.

    No changes were reported in the Zurich release.

    Removed and Deprecated Features

    There were no Workspace features or functionalities removed or deprecated between Yokohama and Zurich releases.

    Activation Information

    Workspace is an AI Platform feature in ServiceNow and is active by default starting from Yokohama, with no changes in Zurich.

    Additional and Browser Requirements

    • Browser Support (Yokohama): Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge browsers. Supported browsers include Microsoft Edge-Chromium and others listed in the official browser support documentation.
    • No additional requirements or changes were introduced in Zurich.

    Accessibility and Localization

    There are no new updates related to accessibility or localization for Workspace between Yokohama and Zurich.

    Highlights

    • Enhanced navigation in form templates with larger cards, sorting, and favorites.
    • Improved email templates with collapsible content and display text for knowledge base links.
    • Advanced Workspace email composer features within the Core UI.
    • List enhancements including infinite scroll, live updates, and saved temporary lists.
    • Role-based access control for Activity stream tables ensuring secure data handling.

    Zurich includes no additional highlight updates.

    Consolidated page of all release notes for Workspace from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Workspace to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Workspace.

    Release Release notes

    Yokohama
    Configure keyboard shortcut for response templates
    Use a keyboard shortcut to add response templates to journal fields within a form.
    Create collapsible content for email templates
    Hide email content behind an ellipsis in email templates.
    Configure the email composer in Core UI
    Access the latest Workspace features for email composer in the Core UI.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Workspace features.

    Release Release notes

    Yokohama
    Context-based suggestions with @mentions
    Receive suggestions for users with access to the record when using @ mentions.
    Expand all tiles in the Activity stream
    Set a user preference to keep all tiles in the Activity stream expanded across cases and user sessions.
    Access control security model for the Activity stream
    Data filters and access rules provide role-based access control for viewing and editing tables in the Activity stream.
    Multiple records added from the multi-record associator load in the background
    Work on a record while the multiple records that were selected from the multi-record associator are added in the background.
    Attach display text to knowledge base links in the email composer
    Manage your email's appearance by attaching display text to knowledge base links.
    Infinite scroll for lists
    Use the Record List bundle to scroll through lists infinitely without pagination.
    Live updates for lists
    Use the Record List bundle to view live updates on lists without refreshing the page.
    Temporary lists available in the list menu
    Temporarily access personalized lists that are sent to you as links within the My Lists menu.
    Filter for hierarchy in condition builder
    The is within hierarchy field in the condition builder enables you to filter your list within a hierarchy instead of only direct reports.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Workspace features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Workspace features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Workspace.

    Release Release notes

    Yokohama

    Workspace is a ServiceNow AI Platform feature that is active by default.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Workspace we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Workspace we have noted them here.

    Release Release notes

    Yokohama

    Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in Browser support.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Workspace, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Workspace we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Workspace we have noted them here.

    Release Release notes

    Yokohama
    • Navigate form templates with larger cards, sorting preferences, and favorites.
    • Add collapsible content to email templates and attach a display to knowledge base links.
    • Leverage the latest workspace features for email composer in the Core UI.
    • Use lists that have additional condition builder fields, infinite scroll, live updates, and saved temporary lists.
    • Provide role-based access control for viewing and editing tables in the Activity stream.

    See Workspace UI for more information.

    Zurich

    		 No updates for this release.