Combined Mentoring release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Mentoring Release Notes for Upgrades from Yokohama to Zurich

    This document consolidates all Mentoring release notes relevant for ServiceNow customers upgrading from the Yokohama release to the Zurich release. It highlights new features, changes, and important upgrade considerations to help you prepare for a smooth transition.

    Show full answer Show less

    New Features

    • Yokohama Release:
      • Snapshot of Preferences: Mentoring now stores a snapshot of all overlapping preferences at the time a mentor accepts a mentoring relationship.
      • Mentor Match Insights: Both mentees and mentors can view suggested matches based on enrolled preferences or skills, improving the matching process.
    • Zurich Release: No new features were added in this release.

    Changes

    • Zurich Release: Introduction of the Multiple Mentoring Programs feature:
      • Mentor administrators can configure and run multiple mentoring programs simultaneously.
      • Admins can restrict program access based on employee criteria.
      • Employees can choose from available programs, edit their preferences, search for mentors, and send connection requests within these programs.
      • To make programs visible in the Mentoring app, admins must configure key details such as short and long descriptions and employee eligibility criteria.
    • Yokohama Release: No changes were made in this release.

    Removed and Deprecated Features

    • No features or functionalities were removed or deprecated in either Yokohama or Zurich releases.

    Activation and Installation

    • Yokohama: Mentoring is installed by activating the Employee Connections plugin, part of the Talent Development Core.
    • Zurich: Mentoring must be installed by requesting it from the ServiceNow Store. Customers should visit the store to view available apps and submission procedures.

    Additional Notes

    • No updates were noted regarding additional requirements, browser compatibility, accessibility, or localization between Yokohama and Zurich releases.

    Highlighted Functionality

    • Yokohama:
      • Automatic closure of mentoring relationships a configurable number of days after the due date, including a grace period for final interactions.
      • Derivation of skills tagged to mentoring relationships based on preference snapshots.
      • Mentees can share mentoring preferences and timelines with their managers to validate skills.
    • Zurich: Enabled configuration of multiple mentoring programs to enhance administration and employee participation.

    This information equips ServiceNow customers with an understanding of what enhancements and configuration options are available when upgrading Mentoring from Yokohama to Zurich, enabling better mentoring program management and improved user experiences.

    Consolidated page of all release notes for Mentoring from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Mentoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Mentoring to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Mentoring.

    Release Release notes

    Yokohama
    Snapshot of preferences
    Store a Mentoring snapshot of all overlapping preferences at the time of relationship acceptance by the mentor.
    Mentor match insights
    Mentees and Mentors can view suggested matches based on their enrolled preferences or skills.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Mentoring features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Create a Mentoring program

    The multiple mentoring program enables mentor admins to configure multiple programs that can run at the same time. It enables admins to restrict access based on employee criteria. The multiple mentoring program enables employees to choose and enroll in available mentoring programs, edit their preferences, search for mentors, and send connection requests.

    To make a program visible in the Mentoring app, admins need to configure programs with the following information:
    • Short description
    • Long description
    • Employee criteria

    Removed

    Between your current release family and Zurich, some Mentoring features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Mentoring features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Mentoring.

    Release Release notes

    Yokohama

    Mentoring can be installed with the activation of the Employee Connections plugin, which is part of Talent Development Core. For more information, see Talent Development Core.

    Zurich

    Install Mentoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Mentoring we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Mentoring we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Mentoring, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Mentoring we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Mentoring we have noted them here.

    Release Release notes

    Yokohama
    • Auto-close mentoring relationship a certain number of days after the due-date. Configure the number of days followed by a grace period to allow any final interactions before auto-closure.
    • Store a Mentoring snapshot of all overlapping preferences at the time of the relationship acceptance by the mentor. Derive skills tagged to Mentoring Relationships based on the snapshot.
    • As a mentee, view Match Insights with a particular Mentor to understand how well they are matched before choosing the Mentor.
    • As a mentee, share mentoring preferences and timeline information with your manager that help in the validation of your skills.

    See Mentoring for more information.

    Zurich

    Enable Mentoring to configure multiple mentoring programs.