Combined Now Assist for Manufacturing Commercial Operations (MCO) release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Now Assist for Manufacturing Commercial Operations (MCO) Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates, new features, changes, deprecations, and activation information for Now Assist for Manufacturing Commercial Operations (MCO) as they upgrade from the Yokohama release to Zurich. It is designed to help customers prepare for and understand the implications of upgrading to Zurich.

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    Key Features

    • Execute Recall Campaigns Faster (Zurich Patch 4): A new AI agent, create recall corrective actions, automates extraction of repair document data to generate corrective actions and associated charges, while setting asset applicability criteria to target specific impacted assets efficiently.

    Key Changes

    • Now Assist Usage Measurement Update (Zurich Patch 5): The measurement model changes from a 365-day look-back to a 365-day burn-down approach, with usage resetting at each contract anniversary date. This affects how usage is tracked and reported. Customers are advised to review KB2704710 for detailed information.

    Activation Information

    To enable Now Assist features for MCO in Zurich, customers must activate the Now Assist for MCO (com.sn.mfg.gen.ai) plugin. Guidance is available in the Now Assist plugin installation documentation.

    Additional Notes

    • No updates, removals, or deprecations were recorded for Yokohama or Zurich releases outside the noted new features and changes.
    • No additional browser, localization, or accessibility requirements were introduced or changed between Yokohama and Zurich.

    Practical Implications for ServiceNow Customers

    Customers upgrading to Zurich can expect improved efficiency in managing recall campaigns through AI automation, and should prepare for the updated usage measurement model that aligns contract usage tracking with anniversary dates. Activation of the new plugin is required to access these capabilities. Reviewing the provided knowledge base article and installation instructions will facilitate a smooth upgrade experience.

    Consolidated page of all release notes for Now Assist for Manufacturing Commercial Operations (MCO) from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Manufacturing Commercial Operations (MCO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Manufacturing Commercial Operations (MCO) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Manufacturing Commercial Operations (MCO).

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 4
    Execute recall campaigns faster[Placeholder link text to key execute-recall-campaigns-faster]

    Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.

    The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Manufacturing Commercial Operations (MCO) features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

    Removed

    Between your current release family and Zurich, some Now Assist for Manufacturing Commercial Operations (MCO) features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Manufacturing Commercial Operations (MCO) features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Manufacturing Commercial Operations (MCO).

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Now Assist features are available with activation of Now Assist for MCO (com.sn.mfg.gen.ai) plugin. For more information, see Install Now Assist plugins.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Manufacturing Commercial Operations (MCO) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Manufacturing Commercial Operations (MCO) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Manufacturing Commercial Operations (MCO), such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Manufacturing Commercial Operations (MCO) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Manufacturing Commercial Operations (MCO) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent.

    See Now Assist for MCO for more information.