Combined Adoption Services release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

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en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zy

bundleId

delta3zy

Combined Adoption Services release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Adoption Services release notes for upgrades from Yokohama to Zurich

This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Adoption Services from the Yokohama release family to Zurich. It provides a complete summary of new features, changes, deprecations, removals, activation, and other important information relevant to Adoption Services during this upgrade path.

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Key Features

Guided Setup (Yokohama): App owners can create additional Guided Setup tasks using page macroponents; admins can access and execute these tasks. New steps can be added to guided setups in progress within the Playbook Experience.
Guided Setup Enhancements (Yokohama): Admins can assign and transfer Guided Setup tasks to relevant users. Steps can be set as mandatory by disabling the skip action. The Guided Setup player or builder can be run multiple times by enabling the multi-run feature during configuration.
Help Center (Yokohama): The "What's New" feature is accessible within the Help Center panel across all experiences, including Core UI. Configuration support is available for classic and custom pages but not for non-Polaris users.
Embedded Help (Yokohama): Import of non-English content is possible without overwriting previously uploaded language content.
Guided Tours (Yokohama): Creation, editing, and deletion of Guided Tours are supported from any scoped application, including the ServiceNow AI Platform.

Key Outcomes

Improved flexibility and control over Guided Setup tasks with assignment, multi-run capability, and mandatory step enforcement, enabling administrators to tailor adoption workflows.
Enhanced user experience with the integration of the "What's New" feature in Help Center and support for multiple languages in Embedded Help content.
Expanded management of Guided Tours for streamlined user onboarding and training across various scoped applications.
No new features, changes, removals, or deprecations were introduced in the Zurich release for Adoption Services, simplifying the upgrade impact.

Activation and Requirements

Adoption Services is included by default as a feature of the ServiceNow AI Platform plugins and does not require activation. There are no new additional requirements, browser requirements, or localization considerations for Adoption Services introduced between Yokohama and Zurich releases.

Highlights

Guided Setup can be executed in every domain with appropriate roles.
Guided Tours support both dark and light themes and can be launched from any scoped application route.
The Help Center UI has been enhanced to provide a more engaging experience with new features like "What's New."
Guided Setup enhancements enable running the setup multiple times to accommodate complex adoption scenarios.

Consolidated page of all release notes for Adoption Services from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Adoption Services to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Adoption Services.


Release	Release notes
Yokohama	Guided Setup Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role. Add new steps to guided setups in progress during Playbook Experience.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Adoption Services features.


Release	Release notes
Yokohama	Guided Setup Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles. Set Guided Setup steps as mandatory by disabling the skip action. You can now run the Guided Setup player or builder multiple times. Select the multi-run feature while you’re configuring and executing the tasks multiple times. Help Center Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages. This feature isn’t supported for non-Polaris users. Embedded Help Import non-English content without overriding the last uploaded language content. Guided Tours Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Adoption Services features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Adoption Services features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Adoption Services.


Release	Release notes
Yokohama	Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don’t need to activate this feature.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Adoption Services we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Adoption Services we have noted them here.


Release	Release notes
Yokohama	Execute Guided Setup in every domain, with guided setup player roles. Experience the Guided Tours in dark and light themes. Execute Guided Tours from any scoped application route. Explore the What's New feature that's available in Help Center for all experiences. Use the new Help Center UI features that provide a more enhanced experience. Explore the enhanced Guided Setup that support running it multiple times. See Adoption services for more information.
Zurich	No updates for this release.