Combined Now Assist for FSM release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Now Assist for FSM Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of Now Assist for Field Service Management (FSM) from the Yokohama to Zurich release. It summarizes new features, changes, and important upgrade information relevant to the Now Assist for FSM application.

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    Key Features

    • AI Agent: Create Work Order – Users can now create work orders by providing a written description of the issue. This feature is accessible through the Now Assist panel on the platform and the ServiceNow Agent mobile app, enhancing productivity by leveraging AI.
    • Third-party AI Model Provider Options – In addition to Now LLM Service and Azure OpenAI, Google Gemini and AWS Claude are now supported for all Now Assist applications, offering expanded AI capabilities.
    • Custom Template and Prompt Support – Administrators can clone and customize the Knowledge Base generation skill and the Work Order task summarization skill, including updating prompts to better tailor AI responses.

    Changes

    • Removal of Prompt Headers – To support third-party large language models, prompt headers have been removed from the work order summarization skill. Prompt customization is now accessible via a hyperlink to the Now Assist skill.

    Activation and Requirements

    • Now Assist for FSM features are enabled by activating the Now Assist for FSM plugin. For installation details, customers should refer to the Now Assist plugin installation documentation.
    • The Now Assist for FSM application requires the Field Service Management application to be installed and active.

    Additional Notes

    • No updates, removals, or deprecations were noted for the Yokohama or Zurich releases beyond those specified.
    • There are no new browser, accessibility, or localization requirements introduced in the Zurich release for Now Assist for FSM.
    • The Create Work Order AI agent is highlighted as a productivity enhancement, enabling users to initiate work orders via AI-processed textual descriptions.

    Consolidated page of all release notes for Now Assist for FSM from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for FSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for FSM to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for FSM.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    AI agent: Create Work Order
    You can leverage AI to create work orders from a written description of the issue. The Create Work Order AI agent is available through the Now Assist panel on platform and through the ServiceNow Agent mobile app.
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    Custom template and custom prompt support
    As an admin, you can clone the KB generation skill and customize the input fields. You can also clone the Work order task summarization skill, then access the skill in the Now Assist skill kit, and update the prompts.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for FSM features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Removed prompt headers
    The prompt headers have been removed from the work order summarization skill to support third-party large language models. You can now customize prompts via a hyperlink to the Now Assist skill.

    Removed

    Between your current release family and Zurich, some Now Assist for FSM features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for FSM features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for FSM.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Now Assist features are available with activation of the Now Assist for FSM plugin. For more information, see Install Now Assist plugins.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for FSM we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    The Now Assist for FSM application requires Field Service Management.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for FSM we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for FSM, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for FSM we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for FSM we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Enhance your productivity with the Create Work Order AI agent, which allows users to initiate work orders using AI to process descriptions from text.

    See Now Assist for FSM for more information.