Combined Career Conversations release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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zurich Combined Product Files

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Combined Career Conversations release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Career Conversations Release Notes for Upgrades from Yokohama to Zurich

This consolidated update guide assists ServiceNow customers upgrading Career Conversations from the Yokohama release to the Zurich release. It highlights new features, changes, activation instructions, and important upgrade considerations. The page ensures customers understand enhancements and how to leverage them effectively during and after the upgrade process.

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New Features

Expanded AI Model Provider Options: Zurich introduces additional third-party AI models for all Now Assist applications, including Google Gemini and AWS Claude, complementing existing Now LLM Service and Azure OpenAI options. This provides greater flexibility and choice for AI-driven capabilities.
Growth Conversation Agent (Zurich Patch 2): Managers can now use a specialized AI agent to schedule and prepare growth conversations. This agent offers summaries of employee activities and career journeys, along with data-driven talking points to enhance the quality and focus of discussions.
Conversation Series Management: Managers gain new controls to edit ongoing conversation series, specify end dates for growth conversation series, and filter upcoming conversations by status, improving administrative efficiency and conversation tracking.

Changes and Removals

There are no changes, removals, or deprecations reported between Yokohama and Zurich releases for Career Conversations, ensuring feature continuity without disruption.

Activation and Installation

To activate Career Conversations in the Zurich release, customers must request the application from the ServiceNow Store. No additional activation steps or requirements beyond this are noted.

Additional Requirements and Compatibility

No new additional requirements, browser compatibility changes, accessibility concerns, or localization updates were introduced between Yokohama and Zurich. This stability simplifies planning for upgrades and user adoption.

Key Outcomes for ServiceNow Customers

Enhanced AI Capabilities: Leverage multiple AI providers for more robust and customizable employee career conversations.
Improved Manager Tools: Streamline the creation, management, and tracking of career conversation series with AI-powered assistance and flexible controls.
Smooth Upgrade Path: Minimal changes and no deprecated features ensure a seamless transition from Yokohama to Zurich.

Consolidated page of all release notes for Career Conversations from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Career Conversations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Career Conversations to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Career Conversations.


Release	Release notes
Yokohama	No updates for this release.
Zurich	New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Zurich Patch 2 Create a growth conversation with the help of an agent in Now Assist As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking points to make conversations more focused and impactful. Note: This feature is available when you have both Now Assist for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection Edit a conversation series As a manager, you can now edit a conversation series based on your requirements. End a conversation series As a manager, you can now specify a date on which a growth conversation series should end. View upcoming conversations based on status As a manager, you can now filter upcoming conversations based on the status of the conversation.

Changes

Between your current release family and Zurich, some changes were made to existing Career Conversations features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Career Conversations features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Career Conversations features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Career Conversations.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Install Career Conversations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Career Conversations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Career Conversations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Career Conversations, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Career Conversations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Career Conversations we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Zurich Patch 2 Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Make career conversations easy to create and track using the growth conversations agentic workflow. As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent. As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation. See Career Conversations for more information.