Combined Classic Workflow release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

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en-US

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zurich Combined Product Files

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delta3zy

bundleId

delta3zy

Combined Classic Workflow release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Classic Workflow Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document provides ServiceNow customers with essential information to prepare for upgrading Classic Workflow from the Yokohama release family to Zurich. It covers new features, changes, removals, deprecations, and other relevant upgrade considerations to ensure a smooth transition.

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Key Features

Access Control Enhancement: In Zurich, access to the Workflow Editor is now restricted via the new sncrequiredscriptwriter role, allowing finer control over who can edit workflows.

Changes and Removals

Legacy Workflow Removal: For new customers starting with Zurich, legacy workflows created and published by ServiceNow have been removed to streamline workflow management.
Legacy Workflow Retention for Upgraders: Customers upgrading from pre-Zurich versions retain their existing legacy workflows.

Deprecations

Classic Workflow Deprecation: Support for Classic Workflow is deprecated in Zurich. Customers are encouraged to transition to Workflow Studio flows and subflows for future workflow development.

Activation and Requirements

Classic Workflow is an AI Platform feature that is activated by default in Zurich, requiring no additional activation steps.
No changes to additional system requirements, browser compatibility, accessibility, or localization were introduced between Yokohama and Zurich.

Practical Implications for ServiceNow Customers

Review and assign the sncrequiredscriptwriter role to users who need Workflow Editor access post-upgrade.
Plan migration strategies from Classic Workflow to Workflow Studio, considering the deprecation of Classic Workflow support.
Expect removal of legacy workflows in new Zurich installations, but legacy workflows will remain intact during upgrades.
Follow pre- and post-upgrade tasks as outlined in the release notes to ensure a successful upgrade process.

Consolidated page of all release notes for Classic Workflow from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Classic Workflow release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Classic Workflow to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Classic Workflow.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Restrict access to Workflow Editor with a new role Grant access to the Workflow editor by giving users the snc_required_script_writer role.

Changes

Between your current release family and Zurich, some changes were made to existing Classic Workflow features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Classic Workflow features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Removed the legacy workflows created and published by ServiceNow, Inc. for new customers who start on the Zurich release. Retained the legacy workflows created and published by ServiceNow, Inc. for customers who upgraded from versions prior to the Zurich release.

Deprecations

Between your current release family and Zurich, some Classic Workflow features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Support for classic workflows is deprecated. Use Workflow Studio flows and subflows instead of classic Workflow.

Activation information

Review information on how to activate Classic Workflow.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Workflow is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Classic Workflow we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Classic Workflow we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Classic Workflow, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Classic Workflow we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Classic Workflow we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Added the snc_required_script_writer role to all Workflow tasks. Deprecated support of Workflow. Removed the legacy workflows created and published by ServiceNow, Inc. from new customer installations. See Classic Workflow for more information.