Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Recommended Actions for Operational Technology Service Management (OTSM) Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide assists ServiceNow customers in preparing for upgrades from the Yokohama to Zurich release of Recommended Actions for Operational Technology Service Management (OTSM). It summarizes new features, changes, and important upgrade information to ensure a smooth transition and optimal use of OTSM capabilities.

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    Key Features

    • Application of Recommended Actions: Both Yokohama and Zurich releases enable users to apply Recommended Actions to Operational Technology (OT) incidents, helping identify relevant steps to resolve these incidents efficiently.
    • Contextualization of External Documents (Zurich): The Zurich release introduces the ability to contextualize external documents, providing explanations about their relevance to selected OT incidents, enhancing incident understanding and resolution.
    • AI Enhanced Recommended Actions (Zurich): Zurich incorporates AI-enhanced features to access and evaluate external sources related to OT incidents, offering deeper insights into incident context.

    Upgrade and Activation Guidance

    • Pre- and Post-Upgrade Tasks: Customers should review and complete any specified pre- and post-upgrade tasks before moving to the Zurich release to ensure system readiness.
    • Installation: Installation of the Recommended Actions for OTSM app requires requesting it through the ServiceNow Store, applicable for both Yokohama and Zurich releases.
    • No Additional Requirements or Browser Changes: There are no new additional requirements, browser requirements, or localization considerations introduced between these releases.

    Changes, Removals, and Deprecations

    There were no updates, removals, or deprecations of features or functionalities in Recommended Actions for OTSM between Yokohama and Zurich releases, ensuring continuity and stability in the user experience.

    Accessibility and Highlight Information

    • Accessibility: No new accessibility information or compliance changes were introduced.
    • Feature Highlights: The Zurich release expands on Yokohama’s capabilities by integrating AI to better display relevant actions based on OT incident context and external document relevance.

    Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management (OTSM) from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Recommended Actions for Operational Technology Service Management (OTSM) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Recommended Actions for Operational Technology Service Management (OTSM).

    Release Release notes

    Yokohama
    Apply Recommended Actions to your Operational Technology incidents
    Use Recommended Actions to see relevant actions that can help resolve your OT incidents.

    Zurich
    Contextualize an external document
    Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident.
    Apply Recommended Actions to your Operational Technology incidents
    Use Recommended Actions to see relevant actions that can help resolve your OT incidents.

    Changes

    Between your current release family and Zurich, some changes were made to existing Recommended Actions for Operational Technology Service Management (OTSM) features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Recommended Actions for Operational Technology Service Management (OTSM).

    Release Release notes

    Yokohama

    Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Recommended Actions for OTSM by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Recommended Actions for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here.

    Release Release notes

    Yokohama

    Display relevant actions to users based on the context of an OT incident record.

    See Recommended Actions for OTSM for more information.

    Zurich
    • Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident.
    • Display relevant actions to users based on the context of an OT incident record.

    See Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM for more information.