Combined Enterprise Architecture release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 12 minutes to read
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    Summary of Combined Enterprise Architecture release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document covers the updates, new features, changes, and important upgrade information for ServiceNow's Enterprise Architecture product from the Yokohama to the Zurich release. The document is designed to help customers prepare for the upgrade and understand the practical enhancements available in Zurich. No updates were made in the Yokohama release; all relevant changes are in Zurich.

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    Key Features

    • Application Rationalization Enhancements:
      • Group business application bubbles in the bubble chart whose X and Y values are within +/-0.25 to reduce visual clutter, with grouped bubbles showing total contained applications.
      • Zoom, pan, and interact with the bubble chart using on-screen controls or mouse/trackpad gestures.
      • View detailed calculation logic behind bubble counts, individual application details, and grouped bubble contents.
      • Display actual and normalized scores for business applications, with an increased bubble display limit to 500.
      • Filter applications by fiscal period and other rationalization filters, with visual indicators for applied filters.
      • View and use the Technology Reference Model (TRM) technical debt indicator score to size bubbles and prioritize high-risk applications.
      • Export application rationalization data to Excel or CSV for analysis and sharing.
      • Exclude retired or end-of-life applications from bubble charts for clarity.
    • Data Certification in Enterprise Architecture Workspace:
      • Define and manage data certification policies to ensure data accuracy, completeness, and reliability.
      • Create, activate, deactivate, and run certifications on demand directly within the Enterprise Architecture Workspace.
    • Enterprise Architecture Workspace Home Page Enhancements:
      • Apply Portfolio Overview and Health filters on business applications and capabilities with filter count indicators.
    • Enterprise Modeling and Visualization Enhancements:
      • Create diagrams using updated Common Service Data Model (CSDM) 5.0 shapes, ensuring alignment with CMDB standards for accurate reporting and impact analysis.
      • Use AWS-specific shapes for modeling cloud infrastructure and hybrid architectures, supporting cloud migration planning.
      • Group, ungroup, expand, and collapse shapes to improve diagram organization and hierarchical modeling.
      • Manage business process map details, reorder shape categories, toggle shapes panel views (list/grid), and optimize workspace visibility.
      • Download diagrams as images for offline sharing and presentations.
      • Support for AI governance shapes (AI Dataset, AI Model, AI Prompt, AI System Digital Assets) to model AI components.
      • Perform undo/redo actions, resize shapes, add labels on connectors, and search/reorganize shapes within libraries.
      • Access diagrams from multiple Enterprise Architecture workspace areas including business applications, capabilities, and processes.
      • Support for all ArchiMate shapes and modeling of Value Stream diagrams.
    • Technology Reference Model (TRM) Enhancements:
      • Export TRM catalog data to Excel or CSV formats for reporting and governance.
      • Assign owners to TRM categories to establish accountability and maintain compliance standards.
    • Business Portfolio Enhancements:
      • Export Business Portfolio data to Excel or CSV for analysis and stakeholder communication.
    • Technology Portfolio Management (TPM) Lifecycle Enhancements:
      • Lifecycle records now receive unique identifiers automatically, serving as clickable links to detailed records.
      • Scheduled job available to populate identifiers on existing lifecycle records created before TPM plugin version 1.9.0.
    • AI Portfolio and Related Lists Enhancements:
      • New AI product models added: AI System, AI Model, AI Dataset, AI Prompt.
      • Business application related lists now include AI Product Models, Product Capability, and TRM Products, with options to add, create, or remove associations.
      • TRM product related lists enhanced similarly with Product Capability and Business Applications tabs.
    • Architectural Decision Records (ADR) Enhancements:
      • Create ADR artifacts in one step and add multiple pages within ADR content.
      • Tag users, records, and various architectural artifacts including business applications, capabilities, processes, and TRM products.
      • Request approval workflows and version selection available for ADRs.

    Key Changes

    • Introduction of a granular admin role (snapm.apmadmin) controlling access to specific Enterprise Architecture Workspace system properties related to digital interfaces, integrations, and TPM discovery.

    Consolidated page of all release notes for Enterprise Architecture from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Enterprise Architecture release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Enterprise Architecture to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Enterprise Architecture.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    Application rationalization page enhancements
    • View business application bubbles whose X and Y-axis values are within the value range of +/-0.25 of each other as a grouped bubble. The grouped bubble displays the total number of business application bubbles that it contains. This grouping helps in clearing the clutter on bubble chart when there are too many business applications with similar values. For details, see Bubble chart view of application rationalization.
    • Zoom in, zoom out, or pan on the Bubble chart page using either on-screen buttons or by using a mouse device or trackpad interactions. For details, see Bubble chart view of application rationalization.
    • View the calculation logic behind the total number of business applications displayed on the Bubble chart page. For details, see Bubble chart view of application rationalization.
    • Select a single bubble on the Bubble chart page to view the associated business application details. Select a grouped bubble to view the list of business applications that are part of that grouped bubble. For details, see Bubble chart view of application rationalization.
    • View actual scores of business applications and compare them with their normalized scores. For details, see List view of application rationalization.
    • Increased maximum number of bubbles displayed on the Bubble chart to 500.
    • Apply the fiscal period filter to filter and view business applications for a specific fiscal period.
    • Apply the application rationalization filters to filter and view specific business applications on the bubble chart or list view page. An indicator is displayed on top of the filter icon to show the number of filters currently applied.
    • View the business application technical debt indicator score on the application rationalization list view page. On the application rationalization bubble chart view page, you can use the TRM technical debt indicator to form the bubble size based on the indicator score.
    • Export the list view of application rationalization data to Excel or CSV file format. You can use the data to obtain insights, share with stakeholders, and prepare for analysis.
    • Business applications with Retired or End of Life lifecycle stage aren’t displayed on the Application Rationalization bubble chart page.
    Data certification in Enterprise Architecture Workspace
    • Use the Data Certification workflow in Enterprise Architecture Workspace to ensure the accuracy, completeness, and reliability of critical data within your organization. For details, see Exploring data certification in the Enterprise Architecture Workspace.
    • Create a data certification policy directly from the Enterprise Architecture Workspace using the Data certification workflow. For details, see Create a certification policy.
    • Run certification on demand for published policies to generate a new certification instance for an active policy. For details, see Run certification for a policy.
    • Activate a certification policy to add it to the active certification runs. This process ensures that the policy is active and can be used for certifications. You can deactivate a policy to remove it from active certification runs. For details, see Activate a certification policy.
    Enterprise Architecture Workspace home page enhancements

    Apply the Portfolio Overview and Health filters to filter and view specific business applications and business capabilities information. An indicator is displayed on top of the filter icon to show the number of filters currently applied.

    Manage Enterprise Modeling and Visualization
    • Create a diagrams using CSDM shapes to ensure consistency in how services, applications, and infrastructure are represented. Aligning with CMDB 5 standards, helps you in accurate reporting, impact analysis, and compliance across the enterprise. For details, see Common Service Data Model (CSDM) shapes.
    • Use the modified Enterprise Architecture shapes that are aligned with CSDM 5 standards for better modeling, accurate impact analysis, and reporting. For details, see Create a diagram using CSDM shapes.
    • Create diagrams using AWS shapes. The AWS shapes enable you to visualize AWS cloud components, model hybrid architectures, support cloud migration planning. For details, see Amazon Web Services (AWS) shapes and Create a diagram using AWS shapes.
    • Group or ungroup a general shape object. You can combine multiple related shapes into a single container for better organization and clarity in diagrams. For details, see Convert a shape to a group shape.
    • Expand or collapse a group shape to simplify visualization, improve focus, and supports hierarchical modeling. For details, see Expand or collapse a group shape.
    • View Business Process details for which the BPMN diagram is being created. Modify details such as name, parent, and description. For details, see Modify BPMN diagram details.
    • Reorder shape categories within the Shapes panel to customize the panel for faster access to frequently used shapes. For details, see Reorder shapes categories.
    • Show or hide the Shapes panel to optimize your workspace for different tasks. For details, see Show or hide shapes panel.
    • Switch between List view and Grid view in the shapes panel according to your modeling needs. For details, see Switch to list or grid view of shapes panel.
    • Download a diagram as an image to share it with other stakeholders with offline access or use it in the presentations. For details, see Download a modeling diagram as an image.
    • Select and delete diagrams from the Diagrams page.
    • Select upstream or downstream entities when adding related records for shapes. The upstream entities appear as a parent for the selected shape in the diagram while the downstream entities appear as a child for the selected shape in the diagram.
    • Add version label, version description, and planned rollout date details for diagram versions.
    • On duplicating a business process map, you can choose to associate the duplicated process map with a new or an existing business process.
    • Added support for shapes that enable AI governance. The shapes are added under the Enterprise Architecture category in the shapes palette. The shapes are:
      • AI Dataset Digital Asset
      • AI Model Digital Asset
      • AI Prompt Digital Asset
      • AI System Digital Asset
    • Perform undo and redo actions using buttons on the diagram page or using keyboard shortcuts.
    • Resize the shapes added to a canvas.
    • Drag shapes from the Shapes palette on to the canvas.
    • Add labels on the connector lines between shapes in a diagram.
    • Create diagrams for business process maps using the specific shapes related to the business processes.
    • Search shapes within the shape libraries.
    • Reorganize the order of shapes in a shape library according to your requirement.
    • Show or hide shapes in different diagram types.
    • General shapes can be rotated.
    • Enhanced the overall appearance of the diagram by hiding the connector ports and displaying them only when hovering over the shapes.
    • Open the Enterprise Modeling and Visualization diagrams from the following sections:
      • From the Architectural Artifacts related list of a business application, business capability, or a business process record.
      • From the My approvals tab of the Needs Attention section on the EA Workspace home page.
      • From the Architectural Artifacts section of the Portfolio page.
    • Added support for all ArchiMate shapes.
    • Model Value stream diagrams.
    TRM catalog enhancement
    Export the TRM catalog data to Microsoft Excel or CSV format.
    Business Portfolio enhancement
    Export the Business Portfolio data to Microsoft Excel or CSV format.
    TRM category enhancements
    Assign an owner to a TRM category to ensure clear accountability and improved governance standards. The owner is responsible for maintaining consistent technology compliance standards for that TRM category.
    TPM lifecycle record enhancements
    • TPM lifecycle records are now assigned unique identifiers are automatically,while creating the TPM lifecycle record. These identifiers serve as clickable links that provide direct access to full record details.
    • Run the Populate Number field in TPM Discovered Technologies scheduled job to populate the TPM lifecycle record identifiers of existing records created using previous versions (before version 1.9.0) of the TPM plugin. For details, Run a scheduled job to populate TPM lifecycle record identifier.
    Working with Portfolio list viewAI Portfolio section enhancements
    The following AI product models added to the AI Portfolio section:
    • AI System Product Models
    • AI Model Product Models
    • AI Dataset Product Models
    • AI Prompt Product Models
    Business application related list enhancements
    Added the AI Product Models as a related list. In the tab, you can:
    • Select Add to associate an existing AI system product model to the business application.
    • Select Remove to remove a AI system product model from a business application.
    For details, see Add AI systems to business applications.
    • Added the Product capability tab as a related list. In the tab, you can:
      • Select New to create a new product capability and associate it with the business application.
      • Select Add to add an existing product capability to the business application.
      • Select Remove to remove a product capability from a business application.
    • Added the TRM products tab as a related list. In the tab, you can:
      • Select New to create a new TRM product and associate it with the business application.
      • Select Add to add an existing TRM product to the business application.
      • Select Remove to remove a TRM product from a business application.
    • In the Architectural Artifacts tab of the business application related list, selecting the New button displays a modal to create an architectural artifact.
    TRM product related list enhancements
    • Added the Product capability tab as a related list. In the tab, you can:
      • Select New to create a new product capability and associate it with the TRM product.
      • Select Add to add an existing product capability to the TRM product.
      • Select Remove to remove a product capability from a TRM product.
    • Added the Business Applications tab as a related list. In the tab, you can:
      • Select New to create a new business application and associate it with the TRM product.
      • Select Add to add an existing business application to the TRM product.
      • Select Remove to remove a business application from a TRM product.
    Architectural Decision Records (ADR) enhancements
    • Create artifact type Architectural Decision Records (ADR) in one step.
    • Create and add multiple pages to the Architectural Decision Records (ADR) from the Artifact content tab.
    • In the Architectural Decision Records (ADR) page, you can tag the following:
      • Tag a user
      • Tag a record
        • Architectural artifact
        • Business application
        • Business capability
        • Business process
        • Digital integration (requires the digital integration plugin)
        • Digital interface (requires the digital integration plugin)
        • Information object
        • TRM product (requires the TRM plugin)
        • Value stream (requires the value stream plugin)
    • Request approval workflow for Architectural Decision Records (ADR).
    • The version drop-down list is added to the Architectural Decision Records (ADR) page header. Select a version from the drop-down list to open the specific ADR version.
    Data Certification changes
    In the Enterprise Architecture Workspace, the certifications data is saved to and fetched from the CMDB Data Management Task Control [cmdb_data_management_task] table.
    If your certification data is still fetched from the Certification Schedules [cert_schedule] table, you might consider migrating your certification policies to the CMDB Data Management Task Control [cmdb_data_management_task] table. For more information, see Convert legacy certification schedules into Data Manager Certification policies and Publish a draft Data Manager policy in CMDB Workspace.

    Changes

    Between your current release family and Zurich, some changes were made to existing Enterprise Architecture features.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    Granular level admin role changes
    Added granular level admin role (sn_apm.apm_admin) to the following system properties in the Enterprise Architecture Workspace:
    • glide.ui.sn_apm_di_digital_interface_activity.fields- Digital Interface activity formatter fields.
    • glide.ui.sn_apm_di_digital_integration_activity.fields- Digital Integration activity formatter fields.
    • sn_apm_tpm.discoveryModelProductTypesForTPM- Product types of discovery models to consider for TPM software suggestions.
    • sn_apm_tpm.configurationItemsWithSoftwareInstalls- Non hardware configuration items which have software models for TPM discovery process.

    Removed

    Between your current release family and Zurich, some Enterprise Architecture features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Enterprise Architecture features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Enterprise Architecture.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    Enterprise Architecture (formerly Application Portfolio Management) is available with activation of the Enterprise Architecture (com.snc.apm), which requires a separate subscription. For details, see Enterprise Architecture.

    Additional requirements

    If any additional requirements were introduced or changed for Enterprise Architecture we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Enterprise Architecture we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Enterprise Architecture, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Enterprise Architecture we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Enterprise Architecture we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    • Define and track data certifications using the Data Certification workflow in the Enterprise Architecture Workspace to ensure the accuracy, completeness, and reliability of critical data within your organization.
    • Design the future-state cloud modeling using the standardized AWS components in the Enterprise Modeling and Visualization to reflect AWS infrastructure and services.
    • Perform end-to-end modeling with full alignment to CSDM (Common Service Data Model)5.0 standards including standardized shapes, colors, and relationships.
    • Group business application bubbles on the Application Rationalization Bubble chart page whose X and Y-axis values are within the value range of +/-0.25 of each other.
    • Export the TRM catalog data and Business Portfolio data to Microsoft Excel or CSV format.
    • Apply filters to the Application Rationalization bubble chart and list views pages, using the new filter options to filter for specific business applications. Also, select a fiscal period on the Application Rationalization pages using the new fiscal period filter option.
    • Evaluate the technical debt score for business applications using the Technology Reference Model (TRM) technical debt indicator. This helps you to identify high-risk business applications and enables you to prioritize modernization and rationalization.

    See Enterprise Architecture (formerly Application Portfolio Management) for more information.