Combined Lead Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Lead Management release notes for upgrades from Yokohama to Zurich

    This consolidated release notes document supports ServiceNow customers upgrading Lead Management from the Yokohama release family to Zurich. It summarizes new features, changes, removals, deprecations, activation instructions, requirements, and other relevant information for a smooth upgrade experience.

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    New Features

    • Yokohama: Introduction of REST APIs for Lead Management enabling integration with external applications and websites. These APIs allow creation, modification, and retrieval of leads and lead line items directly within the ServiceNow platform, facilitating enhanced automation and connectivity with marketing automation systems.
    • Zurich: No additional new features were introduced beyond those available in Yokohama.

    Changes, Removals, and Deprecations

    There were no changes, removals, or deprecations of Lead Management features reported between Yokohama and Zurich releases.

    Activation and Installation

    Yokohama: Lead Management must be installed by requesting it from the ServiceNow Store. Customers can access the store to view available apps and submit installation requests. The ServiceNow Store version history provides cumulative release notes for all released apps.

    Zurich: No changes to activation or installation processes.

    Additional Requirements and Support Information

    No new additional requirements, browser specifications, accessibility updates, or localization considerations were introduced between Yokohama and Zurich releases.

    Key Takeaways for ServiceNow Customers

    • The primary enhancement in this upgrade path is the availability of REST APIs introduced in Yokohama, which remain supported in Zurich, enabling seamless integration and automation capabilities for lead management processes.
    • The upgrade from Yokohama to Zurich involves no functional changes or removals impacting Lead Management.
    • Installation continues to be managed through the ServiceNow Store, with no new activation steps introduced in Zurich.
    • Customers can plan their upgrade knowing that browser, accessibility, and localization requirements remain consistent.

    Consolidated page of all release notes for Lead Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Lead Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Lead Management.

    Release Release notes

    Yokohama
    REST APIs for Lead Management
    REST APIs provide the following capabilities:
    • Integrate lead management with external applications and websites.
    • Create and modify leads and lead line items from applications like marketing automation systems.
    • Retrieve leads and lead line items from your ServiceNow instance.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Lead Management features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Lead Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Lead Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Lead Management.

    Release Release notes

    Yokohama

    Install Lead Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Lead Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Lead Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Lead Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Lead Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Lead Management we have noted them here.

    Release Release notes

    Yokohama
    • REST APIs enable seamless integration of lead management with external applications and provide other capabilities.
    • REST APIs enable customers to create, update, and retrieve leads and lead line items from the ServiceNow instance.

    See Lead Management for more information.

    Zurich

    		 No updates for this release.