Combined Notify release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Notify release notes for upgrades from Yokohama to Zurich

    This document consolidates all Notify release notes relevant for customers upgrading from the Yokohama to the Zurich release. It highlights new features, changes, and important upgrade information specific to Notify, a ServiceNow AI Platform feature that remains active by default in both releases.

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    Important Upgrade Information

    • Notify transitions from workflows to subflows starting with Zurich. Existing workflows remain supported for current users, while new installations use subflows.
    • Workflow activities have been converted into flow actions to facilitate subflow creation and management in Workflow Studio.
    • Base system workflows related to conference calling have been migrated to subflows to support enhanced flexibility and customization.
    • All workflow-related artifacts have been moved to a support-only plugin not available for new installations.

    Key Features Introduced

    • Yokohama: Enhanced security for Notify tables via Deny-Unless ACLs, restricting access to authenticated users.
    • Improved security for client-callable script includes, allowing sandbox mode to be switched off to better control script execution.
    • Zurich: New Notify workflow activities including advanced Input actions for repeated Say and Play activities, and a Get Notify Number action to generate Voice, SMS, or combined Notify numbers.

    Changes, Removals, and Deprecations

    No updates, removals, or deprecations were recorded for Notify features between Yokohama and Zurich releases.

    Activation and Requirements

    • Notify remains an active, default feature of the ServiceNow AI Platform in both Yokohama and Zurich.
    • No additional requirements, browser specifications, or localization changes were introduced between these releases.
    • Accessibility considerations remain consistent without new updates.

    Additional Highlights

    • The Zurich release introduces the ability to build custom Notify subflows using default subflows provided in new instances.
    • Coral is introduced as the new default theme for Next Experience and Core UI, enhancing user experience.

    Consolidated page of all release notes for Notify from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Notify to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows.

    As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows:
    • Join conference call
    • Call
    • Send SMS
    • Forward call
    • Input
    • Hangup
    • Play
    • Record
    • Reject
    • Say
    • Forward to notify client
    • Queue
    Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows:
    • (Re)join Conference Call
    • Join Conference Call with muting
    • Join Conference Call with SMS
    Your existing workflows continue to function after the upgrade.
    Note:
    All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations.

    New features

    Between your current release family and Zurich, new features were introduced for Notify.

    Release Release notes

    Yokohama
    Deny-Unless ACL
    Enhance the security of Notify tables by restricting access for non-authenticated users through Deny ACLs.
    Enhanced security for client-callable script includes
    Enhanced security for all client-callable script includes by introducing the ability to switch off the sandbox mode, providing greater control and protection against unauthorized script execution for Notify tables.

    Zurich
    Notify workflow activities
    Manage the subflows for Notify use cases with the following actions.
    • Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times.
    • Get Notify Number: This action generates a Notify number by accepting the required type as input—Voice, SMS, or both.

    Changes

    Between your current release family and Zurich, some changes were made to existing Notify features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Notify features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Notify features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Notify.

    Release Release notes

    Yokohama

    Notify is a ServiceNow AI Platform feature that is active by default.

    Zurich

    Notify is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Notify we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Notify we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Notify, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Notify we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Notify we have noted them here.

    Release Release notes

    Yokohama
    • Enhanced security for all client-callable script includes by enabling switching off the sandbox mode.
    • Enhanced security access for Notify tables.

    See Notify for more information.

    Zurich
    • Build Notify subflows according to your requirements by using the default subflows provided in new instances.
    • Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience.

    See Notify for more information.