Combined Compliance Case Management release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zy

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delta3zy

Combined Compliance Case Management release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Compliance Case Management release notes for upgrades from Yokohama to Zurich

This consolidated release notes guide helps ServiceNow customers prepare for upgrading Compliance Case Management from the Yokohama release family to Zurich. It summarizes new features, changes, accessibility improvements, and important upgrade considerations introduced between these versions.

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New features

Smart Assessments: Introduced in Yokohama, this feature leverages the Smart Assessment Engine to evaluate employee compliance with regulations. Compliance case administrators configure questionnaires, which are sent when action tasks move from Draft to Assigned. Compliance case managers then analyze non-compliance issues and implement remediation. This feature is enabled by default via the enablesmartassessments system property.
Unified Task-driven UI Experience: Business users gain a consolidated Tasks page within the Employee Center, providing a streamlined view and management of all assessments and related tasks in one place.

Changes

Role Updates for Smart Assessment: Several roles—compliancecaseadmin, compliancecaseanalyst, compliancecasebusinessuser, and compliancecasemanager—were updated to support smart assessment capabilities.
Configurable Workspace Reflow Support: The Compliance Management configurable workspace now supports reflow, allowing up to 400% browser zoom without loss of content or functionality. This ensures better usability and readability across devices and user settings.

Accessibility improvements

The configurable workspace was enhanced to meet WCAG 2.1 Level AA conformance, including support for content zoom (up to 400%) with automatic page layout adjustments to vertical stacking.
These improvements aid users with low vision or other accessibility needs by preventing horizontal and vertical scrolling at high zoom levels.

Activation and upgrade considerations

Compliance Case Management installation is done by requesting the app via the ServiceNow Store.
No additional browser requirements or localization changes were introduced between Yokohama and Zurich.
Pre- and post-upgrade tasks should be reviewed and completed as needed, though no specific updates were noted for Zurich.

Summary of no changes

No features were removed or deprecated between Yokohama and Zurich for Compliance Case Management.
No updates or changes specific to Zurich release were noted in these release notes.

Practical impact for ServiceNow customers

Upgrading to Zurich maintains existing Compliance Case Management functionality with no new changes beyond Yokohama. Customers benefit from the smart assessment capabilities and a unified task experience introduced in Yokohama, along with significant accessibility enhancements supporting higher zoom levels and WCAG 2.1 compliance. The configurable workspace’s reflow support ensures usability across devices and user preferences. Customers should ensure appropriate roles are assigned to leverage smart assessments and verify system properties related to smart assessments and reflow are configured as needed.

Consolidated page of all release notes for Compliance Case Management from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Compliance Case Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Compliance Case Management.


Release	Release notes
Yokohama	Smart assessments in Compliance Case Management Utilize the Smart Assessment Engine to assess if your employees are compliant with the necessary regulations. The compliance case administrator configures the questionnaire, and when an action task moves from the Draft to the Assigned state, the assessment is sent. After the assessment, the compliance case manager examines the nature of the non-compliance and its impact on the organization. Based on the findings, appropriate remediation measures are identified and implemented to resolution. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. Unified Task-driven UI experience As a business user, use the Tasks page on the Employee Center for a consolidated view of all your tasks, enabling you to access and complete them efficiently. This page provides an easy way to manage all your assessments in one place, enabling you to view and perform tasks seamlessly.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Compliance Case Management features.


Release	Release notes
Yokohama	Roles updated for smart assessment The following roles in Compliance Case Management have been updated with respect to smart assessments. sn_comp_case.compliance_case_admin sn_comp_case.compliance_case_analyst sn_comp_case.compliance_case_business_user sn_comp_case.compliance_case_manager Reflow for Configurable Workspace The Compliance Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Compliance Case Management features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Compliance Case Management features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Compliance Case Management.


Release	Release notes
Yokohama	Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Compliance Case Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Compliance Case Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Compliance Case Management we have noted them here.


Release	Release notes
Yokohama	Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine. Utilize the unified Tasks page on Employee Center to complete your assessments. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Compliance Case Management for more information.
Zurich	No updates for this release.