Combined Service Portfolio Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Service Portfolio Management Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide helps ServiceNow customers prepare for upgrading Service Portfolio Management from the Yokohama release to Zurich. It provides an integrated view of new features, changes, and important information across release families to facilitate a smooth transition.

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    Key Features

    • Yokohama Release Enhancements:
      • Edit and manage service portfolios with new lifecycle fields aligned to the Common Service Data Model (CSDM) version 5.0.
      • Improved flexibility to remap taxonomy nodes, including moving entire branches and reparenting nodes within portfolios.
      • Updated label for technical services to "Technology Management Service" in line with CSDM, while the service offering label remains unchanged.
    • Zurich Release Enhancements:
      • Added key fields in the service portfolio record view to support compliance with the Digital Operational Resilience Act (DORA), including Managed by, Department, and Company fields.
      • Capability to select multiple contracts in the Contracts field.
      • Ability to delete service portfolios or taxonomy nodes from the Digital Portfolio Management (DPM) scope.

    Activation and Requirements

    The Service Portfolio Management Core plugin [com.snc.serviceportfoliocore] is available by default for customers licensed for IT Service Management in both Yokohama and Zurich releases. No additional browser, localization, or accessibility requirements or changes were introduced between these releases.

    Changes, Deprecations, and Removals

    There were no changes, deprecated features, or removals in Service Portfolio Management between Yokohama and Zurich.

    Upgrade Preparation and Compliance

    Before upgrading, customers should review and complete recommended pre- and post-upgrade tasks to ensure smooth transition and compliance with new standards such as DORA in Zurich. The new fields and functionalities enable better portfolio governance and regulatory adherence.

    Consolidated page of all release notes for Service Portfolio Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Service Portfolio Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Service Portfolio Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Service Portfolio Management.

    Release Release notes

    Yokohama
    Edit and manage service portfolios in Service Portfolio Management
    Use the updated options to edit and manage your service portfolios:
    Use Service Portfolio Management services
    Recognize the updated label for technical services. The updated label aligns with the CSDM, version 5.0. Even though the table name hasn't changed, the services label is updated in the Service Portfolio Management application and in all ServiceNow applications or workspace environments that display services. The label for service offerings remains the same for all releases: Service offering in the [service_offering] table.
    Table 1. Updated label for technical services
    Table name Label in Xanadu and prior releases Label in Yokohama and later releases
    [cmdb_ci_service_technical] Technical Service Technology Management Service

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Service Portfolio Management features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Service Portfolio Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Service Portfolio Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Service Portfolio Management.

    Release Release notes

    Yokohama

    The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate.

    Zurich

    The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate.

    Additional requirements

    If any additional requirements were introduced or changed for Service Portfolio Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Service Portfolio Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Service Portfolio Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Service Portfolio Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Service Portfolio Management we have noted them here.

    Release Release notes

    Yokohama
    • Use the added options to edit and manage your service portfolios.
      • Add life cycle fields to the taxonomy node records of your portfolios to align with the Common Service Data Model (CSDM).
      • Added more flexibility to remap taxonomy nodes. You can move an entire branch of a taxonomy from one portfolio to another, including the automatic move of its child nodes.
      • Reparent taxonomy nodes when you move them to a new location in a portfolio. You can also add a new taxonomy node in the middle of an existing portfolio, either between two nodes or between a node and a service.
    • Recognize the updated label for technical services.

    See Service Portfolio Management for more information.

    Zurich
    • Edit your service portfolios to comply with the new Digital Operational Resilience Act (DORA) standards:
      • The Service portfolio record view includes the following key fields that are important for DORA compliance: Managed by, Department, and Company fields.
      • Select multiple contracts in the Contracts field.
    • Delete the service portfolio or taxonomy node from the Digital Portfolio Management (DPM) scope.

    See Service Portfolio Management for more information.