Combined Audit Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined Audit Management Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide supports ServiceNow customers upgrading Audit Management from the Yokohama to the Zurich release. It outlines new features, changes, and important upgrade considerations to help you prepare and optimize your Audit Management experience.

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    New Features

    • Matrix Report in Audit Workspace (Yokohama): Enables analysis of relationships between variables such as risks and controls through a structured Matrix report, improving risk assessment and documentation.
    • Entity-Based Access (Yokohama): Allows configuration of entities, entity classes, and types to control user access to key Audit Management tables, enhancing security and data segmentation.
    • Audit Period Start and End Dates (Zurich): Define specific audit periods directly on Engagement records, allowing focused audits within timeframes without affecting overall engagement timelines. Indicator results can be filtered by these audit periods.
    • Unified Content Management and Content Accelerator (Zurich): Simplifies installation of pre-configured content packs via a new icon in the Audit Workspace. Includes the Digital Operational Resilience Act (DORA) content pack with citations and authority documents for compliance purposes. Accessible to audit shared managers and workspace supervisors.
    • Enhanced Evidence Request (Zurich): Streamlines evidence collection by allowing direct creation of evidence responses in one step, adding source and context data. Introduces new feature roles to manage evidence capabilities effectively.
    • Integration with IT Asset Management (Zurich): Provides a lightweight Audit Management workspace tailored for ITAM customers, including tracking timelines, engagements, evidence requests, and key features like entity scoping and activities when Advanced Core is installed.

    Changes

    • Reflow Support for Configurable Workspace (Yokohama): Pages and content in the Audit Management workspace can be zoomed up to 400% without loss of content or functionality, enhancing accessibility and usability.
    • No changes reported for Zurich release.

    Accessibility Improvements

    • Audit Management workspace supports WCAG 2.1 Level AA conformance, including reflow capabilities that adjust layouts for better readability and accessibility for users with visual impairments.
    • Reflow can be disabled via system properties if needed.

    Activation and Installation

    Audit Management must be requested and installed from the ServiceNow Store for both Yokohama and Zurich releases. Customers should refer to the ServiceNow Store for app availability, version history, and request procedures.

    Practical Implications for ServiceNow Customers

    • Use entity-based access controls to secure and tailor audit data visibility effectively.
    • Leverage audit period dates to conduct precise audits within defined timeframes without disrupting broader engagement schedules.
    • Accelerate compliance efforts with pre-configured content packs like DORA via the Content Accelerator.
    • Improve evidence management workflows with enhanced, simplified processes and appropriate role assignments.
    • Benefit from improved accessibility features to ensure your audit workspace accommodates diverse user needs.
    • Integrate Audit Management features seamlessly with IT Asset Management for streamlined operations.

    Consolidated page of all release notes for Audit Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Audit Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Audit Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Audit Management.

    Release Release notes

    Yokohama
    Matrix report in the Audit Workspace
    Analyze relationships between different variables by using a Matrix report that presents data in a structured format. Assess and document risks and the internal controls designed to mitigate those risks through the Risk and Controls Matrix.
    Entity Based Access for Audit Management
    Entity-based access enables you to create configurations for entities, entity classes, and entity types. When a user is qualified based on these configurations and has the minimum required roles, they can access to the following tables:
    • Engagement
    • Test Plan
    • Control Test
    • Observation
    • Control to Engagement
    • Test Plan to Engagement
    • Risk to Engagement
    • Issue to Engagement
    • Entity to Engagement

    Zurich
    Audit Period Start and End Dates [Placeholder link text to key t_CreateEngagement]

    Set audit period start and end dates directly on Engagement records to focus audits on specific time-frames. The system displays only indicator results that fall within your defined audit period, keeping the audit time-frame separate from the overall engagement time-frame. This helps you audit past or future periods without affecting the broader engagement timeline.

    [Placeholder link text to key unified-content-management_0]

    Simplify the installation of pre-configured content packs with the new Unified content management icon in the Audit Workspace. Content Accelerator includes the Digital Operational Resilience Act (DORA) content pack, offering citations and authority documents for DORA compliance. Audit shared manager and Audit WS supervisor roles can access Content Accelerator.

    Enhancement to evidence request
    Create evidence response directly in one step. This bypasses the step involved in creation of evidence request and collection details. Evidence response is enhanced with additional data of source and context. To leverage evidence capabilities, feature roles have been introduced:
    • sn_grc_advanced.evidence_reader
    • sn_grc_advanced.evidence_requester
    • sn_grc_advanced.evidence_responder
    • sn_grc_advanced.evidence_admin
    Integration with ITAM
    Leverage Audit Management support as an ITAM customer through dedicated feature roles. A lightweight version of the Audit Management workspace is available, which includes the following features:
    • On the Audit Management home page, you can track Timeline, Engagements, Tracking, Create evidence request, and .
    • The lightweight Audit Management also includes the key capabilities, such as Engagement, Entity Scoping, Activities, and Evidence when Advanced Core is installed.

    Changes

    Between your current release family and Zurich, some changes were made to existing Audit Management features.

    Release Release notes

    Yokohama
    Reflow for Configurable Workspace
    The Audit Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Audit Management features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Audit Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Audit Management.

    Release Release notes

    Yokohama

    Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Audit Management by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Audit Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Audit Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Audit Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama
    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Audit Management we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Audit Management we have noted them here.

    Release Release notes

    Yokohama
    • Analyze relationships between different variables, such as assessing risks and controls, by using the Matrix report in Audit Workspace.
    • Manage your documents and work papers in Audit Management as cloud files.
    • Upload documents from your local computer as cloud files and link them to any record in your ServiceNow instance.
    • Share a single cloud file with multiple records by linking it to any GRC record.
    • Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.

    See Audit Management for more information.

    Zurich
    • Set audit time frames within engagements using new audit date fields. Filter indicator results by specific periods, independent of the overall engagement time frame.
    • Access pre-configured content packs through the new Content Accelerator icon in the Audit Workspace. This includes the Digital Operational Resilience Act (DORA) pack with citations and authority documents.
    • Create evidence responses quickly with a simplified process.
    • Access engagements, add existing entities to an engagement, and create activities in the Lite Audit workspace, which is a simplified version of the Audit Management workspace. If the advance core store app is installed, evidences can also be associated with the engagement.

    See Audit Management for more information.