Combined Care Team Operations for Facilities release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Care Team Operations for Facilities Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes page provides ServiceNow customers with detailed information on upgrading Care Team Operations for Facilities from the Yokohama release to the Zurich release. It highlights new features, changes, activation instructions, and important considerations to assist in a smooth upgrade process.

    Show full answer Show less

    New Features

    • Healthcare Facilities Case Expansion: The Zurich release enables expanded support for custom facilities support requests within your organization, enhancing the ability to handle diverse facilities needs.
    • Create Facilities Support Requests: Users can now request support directly from their organization’s facilities department using pre-configured catalog items, streamlining the request process.
    • Case and Work Order Synchronization: Healthcare Facilities cases are automatically synchronized with work orders, ensuring aligned tracking and management of facilities support tasks.
    • Updated Roles and Responsibilities: The Zurich release introduces new responsibilities—Support Department Agent and Support Department Manager—which allow more selective and efficient user access management within healthcare organizations.

    Activation and Installation

    Care Team Operations for Facilities for Zurich must be installed via the ServiceNow Store. Customers can request installation directly through the store interface, which also provides access to version history and additional app information.

    Other Release Details

    • Changes, Removals, and Deprecations: No updates, removals, or deprecated features were noted between Yokohama and Zurich releases, indicating stability in existing functionality.
    • Additional Requirements, Browser, Accessibility, and Localization Information: No new requirements or considerations were introduced in these areas for Zurich.

    Key Outcomes for ServiceNow Customers

    • Enhanced ability to automate and manage healthcare facilities support requests and cases directly within Care Team Operations for Facilities.
    • Improved visibility and synchronization between facilities cases and work orders, especially beneficial when Field Service Management is installed.
    • Streamlined user role assignment with new responsibilities to better control access and task delegation within healthcare organizations.
    • A straightforward upgrade path with no significant removals or deprecations to disrupt existing workflows.

    Consolidated page of all release notes for Care Team Operations for Facilities from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Facilities to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Facilities.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Healthcare Facilities case

    Expand facilities cases to support custom support requests for your organization’s facilities support department.

    Create facilities support requests

    Request support from your organization’s facilities department with pre-configured catalog items.

    Healthcare facilities case and work order synchronization

    Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders.

    Setting up roles and responsibilities in Care Team Operations for Facilities

    Roles and responsibilities have been updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Facilities features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Facilities.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Automate healthcare operations by enabling facilities support request creation and fulfillment.
    • Create facility support requests from directly within the Care Team Portal or Care Team Mobile.
    • Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.]
    • Assign roles and responsibilities more efficiently with a streamlined user configuration process.

    See Care Team Operations for Facilities for more information.