Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Yokohama to Zurich
Summarize
Summary of Combined Financial Services Operations Integration with Mastercard Release Notes for Upgrades from Yokohama to Zurich
This consolidated release note page provides ServiceNow customers with all relevant updates for the Financial Services Operations Integration with Mastercard, specifically covering upgrades from the Yokohama release to the Zurich release. It highlights new features, changes, and activation steps to assist in preparing for the upgrade.
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Key Features
- Mastercom Subflows for Disputes: The Zurich release introduces an integration layer with predefined subflows and a supporting data model to streamline dispute management actions within Mastercard spoke. These subflows enable automation and orchestration of dispute-related tasks such as transaction lookups, fraud reports, claim creation, chargeback processing, case filing, and documentation handling.
- Additional Mastercom Subflows: A new set of subflows enhances execution for dispute management, including authorization transaction detail lookups, claim handling, pending queue processing, and reversal of chargeback changes.
Changes, Removals, and Deprecations
No changes, removals, or deprecations were introduced between Yokohama and Zurich for this integration.
Activation and Installation
The Financial Services Operations Integration with Mastercard can be installed by requesting it through the ServiceNow Store. No additional activation steps are required beyond installation.
Additional Considerations
- Additional Requirements: There are no new or changed requirements for this integration from Yokohama to Zurich.
- Browser and Accessibility: No updates to browser requirements or accessibility compliance have been noted.
- Localization and Highlights: No localization changes or special highlight considerations are present.
Benefits for ServiceNow Customers
By upgrading to Zurich, customers enable dispute agents to efficiently manage the entire dispute lifecycle including transaction searches, claim and chargeback creation and updates, pre-arbitration, arbitration, and fraud reporting. The predefined subflows accelerate dispute resolution, reduce manual effort, and improve operational efficiency within the Mastercard integration.
Consolidated page of all release notes for Financial Services Operations Integration with Mastercard from Yokohama to Zurich.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.
Important information for upgrading Financial Services Operations Integration with Mastercard to Zurich
Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
New features
Between your current release family and Zurich, new features were introduced for Financial Services Operations Integration with Mastercard.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
|
Changes
Between your current release family and Zurich, some changes were made to existing Financial Services Operations Integration with Mastercard features.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Removed
Between your current release family and Zurich, some Financial Services Operations Integration with Mastercard features or functionality were removed.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Deprecations
Between your current release family and Zurich, some Financial Services Operations Integration with Mastercard features or functionality were deprecated.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Activation information
Review information on how to activate Financial Services Operations Integration with Mastercard.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. |
Additional requirements
If any additional requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Accessibility information
Review details on accessibility information for Financial Services Operations Integration with Mastercard, such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
Localization information
If there are specific localization considerations for Financial Services Operations Integration with Mastercard we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Financial Services Operations Integration with Mastercard we have noted them here.
| Release | Release notes |
|---|---|
Yokohama |
No updates for this release. |
Zurich |
See Mastercard for more information. |