Combined Now Mobile release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Now Mobile Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with essential information about upgrading Now Mobile from the Yokohama release family to the Zurich release family. It includes new features, changes, deprecations, removals, activation instructions, and other important upgrade-related details to help prepare for and execute the upgrade smoothly.

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    New Features

    • Now Assist Genius Results in Now Mobile (Yokohama): Introduces a personalized search experience that enhances the traditional AI Search functionality within Now Mobile. To utilize this feature, customers must have Now Mobile version 29.2 and Employee Center version 35.0 installed.
    • Zurich Release: No new features were introduced.

    Changes, Removals, and Deprecations

    • No changes, removals, or deprecations were made to Now Mobile features between Yokohama and Zurich releases.

    Activation Information

    To activate Now Mobile, customers should request the app via the ServiceNow Store. This remains consistent from Yokohama through Zurich releases. For comprehensive details on app versions and release history, customers can refer to the ServiceNow Store version history release notes.

    Additional Requirements and Compatibility

    • No additional requirements, browser compatibility changes, accessibility updates, or localization considerations were introduced between Yokohama and Zurich releases.

    Highlights

    The key highlight from Yokohama is the introduction of personalized search results powered by Now Assist genius results within the Now Mobile app, enhancing user experience and search accuracy.

    Practical Guidance for ServiceNow Customers

    • Review and complete any pre- and post-upgrade tasks before moving to the Zurich release.
    • Ensure the required plugin versions (Now Mobile 29.2 and Employee Center 35.0) are in place to leverage personalized search features introduced in Yokohama.
    • Expect no functional changes, removals, or deprecations when upgrading to Zurich.
    • Use the ServiceNow Store to manage Now Mobile app installation and version updates efficiently.

    Consolidated page of all release notes for Now Mobile from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Mobile to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Mobile.

    Release Release notes

    Yokohama

    Now Assist genius results in Now Mobile
    Now Assist genius results in Now Mobile® provides a personalized way of using the search functionality as opposed to the traditional AI Search experience.
    The following plugins are required to access this functionality.
    • Now Mobile® version 29.2
    • Employee Center version 35.0

    Zurich

    No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Mobile features.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Removed

    Between your current release family and Zurich, some Now Mobile features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Mobile features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Now Mobile.

    Release Release notes

    Yokohama

    Install Now Mobile® by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Now Mobile we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Mobile we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Mobile, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Now Mobile we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Mobile we have noted them here.

    Release Release notes

    Yokohama

    Get personalized search results with the Now Assist genius results search functionality in Now Mobile®.

    See Now Mobile app for more information.

    Zurich

    No updates for this release.