Combined Synthetic monitoring release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Synthetic monitoring release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Synthetic Monitoring Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document guides ServiceNow customers through the upgrade of Synthetic Monitoring from the Yokohama to Zurich release. It provides a comprehensive summary of new features, key changes, upgrade requirements, and important operational information to help you prepare and optimize your Synthetic Monitoring capabilities.

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Key Features

Yokohama Capabilities:
- Create and manage synthetic monitors to replicate end-user transactions and critical service endpoints.
- Configure alerts that trigger on test failures to proactively address service issues.
- Test for response codes, response times, and response text for comprehensive endpoint validation.
- Run tests locally from your Glide instance or multiple geographic locations for accurate monitoring.
- Access detailed monitoring dashboards showing status, failure trends, response times, CI relationships, and historical logs.
Zurich Enhancements:
- Support for running synthetic monitors from MID Server locations, requiring a MID Server restart post-upgrade.
- Create HTTP endpoints directly within Synthetic Monitoring without leaving the ServiceNow Workspace (SOW).
- Assign support groups to monitors, enabling automatic routing of alerts to the correct teams.
- View all monitors with open alerts and navigate directly to alerts associated with specific monitors (introduced in version 1.4).
- Use tag-based clustering to organize and manage alerts efficiently (version 1.4).
- Support for OAuth-based credentials on monitored endpoints to enhance authentication security.

Upgrade and Activation Guidance

Before Upgrading: Restart MID Servers to enable running monitors from those locations after upgrading to Zurich.
Installation: Synthetic Monitoring must be requested and installed from the ServiceNow Store for both Yokohama and Zurich releases.
Pre-Upgrade Requirements:
- For Yokohama version 1.0, configure at least one proxy agent on the Agent Client Collector to monitor services.
- From version 1.2 onward, tests can be run directly from the local Glide instance without proxy agents.
- Add Configuration Items (CIs) in the CMDB for endpoints you want to monitor.
- Configure credentials in the discoverycredentials table if authentication is required for endpoints.

Changes, Removals, and Deprecations

No changes, removals, or deprecations were introduced between Yokohama and Zurich releases for Synthetic Monitoring features.

Highlight Information

Yokohama: Provides real-world performance data without actual users, enabling early detection of issues and real-time notifications of performance degradations or outages.
Zurich: Enhances monitoring flexibility with MID Server execution, integrated HTTP endpoint creation, support group assignment for alerts, enhanced alert navigation and tagging, and OAuth credential support.

Additional Notes

There are no updates regarding browser requirements, accessibility, or localization for Synthetic Monitoring between these releases.

Consolidated page of all release notes for Synthetic monitoring from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Synthetic monitoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Synthetic monitoring to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	If you want to run monitors using a MID Server as a location, you must restart the MID Server after upgrading.

New features

Between your current release family and Zurich, new features were introduced for Synthetic monitoring.


Release	Release notes
Yokohama	Create and edit a synthetic monitor Create and manage synthetic tests to replicate end-user transactions for critical service endpoints. Configure an alert to activate when a test fails, enabling you to address issues before they impact users. As of version 1.2, you can: Test for response code: Confirm that your endpoints are returning success codes and know when they aren’t. Test for response time: Confirm that your services are meeting performance expectations by setting thresholds for response times. Test for response text: Validate whether specific content exists in the response body, enabling accurate end-to-end checks. Run tests from your local Glide instance: Enable closer integration with your instance and reduce the need for external test runners. Run tests from multiple locations. Identifying system issues with synthetic monitoring View the Overview page for a monitor where you can: View the status of the monitor. View charts that display test failures and response times. Visit related configuration items (CIs) that might be the start to investigating failed tests. View a historical log of synthetic test runs, including details and the response body text. Share results by exporting a list of tests for a monitor.
Zurich	MID Server support for running synthetic monitors Run synthetic monitors from your MID Server. HTTP endpoint creation directly in synthetic monitoring Create HTTP endpoints for your monitors without leaving the SOW. Support groups for synthetic monitor-based alerts Assign a support group to a monitor, and then any raised alerts follow the associated alert automation rules. View all monitors with open alerts As of 1.4, view all monitors with open alerts. View alerts associated with a monitor As of 1.4, navigate to a monitor's open alerts. Assign tags to a monitor's alerts As of 1.4, use tag-based clustering to group monitor alerts. Use OAuth-based credentials As of 1.4, OAuth credentials on endpoints are supported.

Changes

Between your current release family and Zurich, some changes were made to existing Synthetic monitoring features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Synthetic monitoring features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Synthetic monitoring features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Synthetic monitoring.


Release	Release notes
Yokohama	Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install synthetic monitoring by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Synthetic monitoring we have noted them here.


Release	Release notes
Yokohama	You must do the following before you can use synthetic monitoring: If you have version 1.0, configure at least one proxy agent on the Agent Client Collector. These agents should be the ones you use to monitor the health and performance of the services to be monitored. For more information about proxy agents, see Using proxy agents in Agent Client Collector. Starting with version 1.2, you can run tests from your local Glide instance instead of a proxy agent. Add CIs in the CMDB for the endpoints that you want to monitor. If your endpoints require authentication, configure credentials in the Credentials [discovery_credentials] table.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Synthetic monitoring we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Synthetic monitoring, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Synthetic monitoring we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Synthetic monitoring we have noted them here.


Release	Release notes
Yokohama	View real-world performance data from your services without needing actual users, catching issues before they're released to production. Get real-time notifications for performance degradations or outages before they impact users. Visualize synthetic test results and share insights with stakeholders. See Synthetic monitoring for more information.
Zurich	Run synthetic monitors from the MID Server. Create monitors without needing to leave SOW to create an HTTP endpoint. Assign a support group to synthetic monitoring alerts for easy investigation. As of 1.4, view alerts associated with monitors and navigate to those alerts. As of 1.4, use tags on a monitor's alerts. As of 1.4, use synthetic monitoring with endpoints that support OAuth credentials. See Synthetic monitoring for more information.