Combined Now Assist for Configuration Management Database (CMDB) release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Now Assist for Configuration Management Database (CMDB) Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document covers updates related to Now Assist for Configuration Management Database (CMDB) for ServiceNow customers upgrading from the Yokohama release family to the Zurich release family. It provides a clear summary of new features, changes, removals, deprecations, and upgrade considerations to help you prepare for and execute the upgrade smoothly.

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    Key Features

    • Automatic Activation of Skills and Workflows (Yokohama): Some Now Assist skills, agents, and agentic workflows are turned on by default. New installations have designated skills and workflows enabled automatically, while existing customers upgrading from Yokohama Patch 11 will have any previously unconfigured skills and workflows enabled automatically. This improves out-of-the-box AI assistance without altering existing role configurations.
    • Deduplication Template Preview: In the manage duplicate CIs skill, you can preview the results of applying deduplication templates before running remediation. This helps in selecting the appropriate template with confidence, reducing risk during CI deduplication processes.
    • Summarize CI Form Feature (Previous Patches): Enables viewing a concise summary of key CI data such as discovery details, associated services, security vulnerabilities, and related incident or change records directly on the CI form or workspace, improving visibility and decision-making.
    • Manage Duplicate CIs Skill: Identifies duplicate CIs, creates remediation tasks, and assigns them to the proper groups with guided steps, enhancing CMDB data accuracy.
    • Updated CI Correctness Scores: Enhances the accuracy of CMDB Health Dashboards, providing better insight into CMDB data quality.

    Changes

    • Yokohama Patch 11: Updates to Now Assist usage measurement were introduced, improving how usage data is captured and reported.

    Upgrade Considerations

    • Pre- and Post-Upgrade Tasks: It is important to review and complete any assigned upgrade tasks before moving to Zurich to ensure a smooth transition.
    • Activation: To use Now Assist for CMDB, customers must request installation via the ServiceNow Store.

    Other Information

    • No Updates in Zurich Release: The Zurich release itself did not introduce new features, changes, removals, or deprecations for Now Assist for CMDB.
    • No Additional Requirements or Browser Updates: There are no new additional requirements or browser compatibility changes noted for this upgrade.
    • Accessibility and Localization: There are no new accessibility or localization updates in this release.

    Practical Impact for ServiceNow Customers

    When upgrading from Yokohama to Zurich, you can expect improved AI skill activation that reduces manual configuration, enhanced tools for managing duplicate CIs with preview capabilities, and better CMDB data summarization and health tracking. These enhancements facilitate more accurate and efficient CMDB management, helping IT teams maintain reliable configuration data and improve operational processes.

    Consolidated page of all release notes for Now Assist for Configuration Management Database (CMDB) from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Configuration Management Database (CMDB) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Configuration Management Database (CMDB) to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Configuration Management Database (CMDB).

    Release Release notes

    Yokohama
    Some Now Assist skills, agents, and agentic workflows are turned on by default
    The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
    Preview deduplication template results
    While you're working in the manage duplicate CIs skill, select Review existing templates to help you to decide which deduplication template to apply. Now Assist generates a summary of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Configuration Management Database (CMDB) features.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    Changes to Now Assist usage measurement

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Now Assist for Configuration Management Database (CMDB) features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Configuration Management Database (CMDB) features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Configuration Management Database (CMDB).

    Release Release notes

    Yokohama

    Install Now Assist for CMDB by requesting it from ServiceNow Store.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Configuration Management Database (CMDB), such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Yokohama
    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills, agents, and agentic workflows are on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Previous Patch releases
    • Select Summarize on a CI form, in the workspace, or from any list to view a concise summary of key CI data directly on the form: discovery and class details, associated business services, security vulnerabilities, and related records like incidents, alerts, problems, and change requests.
    • The 'Manage duplicate CIs' skill identifies duplicate CIs, populates remediation tasks, and then assigns the tasks to the appropriate group. You follow step-by-step guidance and can preview remediation results before selecting a template. The updated CI correctness scores enable the CMDB Health Dashboard to display accurate information.

    See Now Assist for Configuration Management Database (CMDB) for more information.

    Zurich

    		 No updates for this release.