Combined ServiceNow AI Lens release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zy

bundleId

delta3zy

Combined ServiceNow AI Lens release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

8 minutes to read

Summarize

Summarized using AI

Summary of Combined ServiceNow AI Lens Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes page assists ServiceNow customers in preparing for an upgrade from the Yokohama release family to Zurich for ServiceNow AI Lens. It details new features, changes, activation, and usage information relevant to the upgrade process, enabling customers to understand enhancements and adjust their configurations accordingly.

Show full answer Show less

Key Features Introduced

ServiceNow AI Lens UI Enhancements: Launch the AI Lens scanner window either via context-defined Lens actions or as a standalone application. Users can preview insights or extracted data and view logged-in user and instance details.
Lens Actions for Customization: Define how AI Lens behaves depending on trigger context. Customize auto-filling of classic forms by setting default instructions, trigger options, custom context, response transformation logic, and post-processing instructions. Lens actions can be integrated into any part of the ServiceNow AI Platform, such as workspace forms or portals.
Integration with Virtual Agent: Trigger AI Lens directly from Virtual Agent conversations, enhancing conversational automation and data capture.
Auto-Attach Images to Records: Automatically attach captured images to records that AI Lens auto-fills, providing traceability and context for the extracted data.
Expanded AI Model Provider Options: Support for Google Gemini and Anthropic Claude on AWS as AI model providers, alongside Azure OpenAI, broadening AI capabilities and provider choice.
Data Capture and Action on Visual Data: Extract actionable insights from images, handwritten notes, forms, emails, websites, and applications. AI Lens can scan emails and other artifacts to auto-fill ServiceNow forms efficiently.
Multiple Launch Points: AI Lens can be launched from ServiceNow forms, as a standalone application, within Virtual Agent, and from Now Mobile® and Service Portal to auto-fill Catalog Item forms and other records.

Key Changes

Now Assist Usage Measurement Update: Transition from a 365-day look-back usage model to a 365-day burn-down model, with reset at contract anniversary, starting from Yokohama Patch 5 and continued in Zurich Patch 5. This affects how usage is tracked and reported for Now Assist features.
Default Activation of Now Assist Skills: New customers automatically have designated Now Assist skills enabled upon installation. Upgrading existing customers have any previously unconfigured skills turned on automatically, while previously configured-off skills remain inactive.

Activation and Requirements

ServiceNow AI Lens requires activation of any Now Assist plugin from the ServiceNow Store for both Yokohama and Zurich releases.
There are no new additional requirements, browser requirements, accessibility, or localization changes introduced between Yokohama and Zurich releases.

Practical Impact for ServiceNow Customers

Upgrading to Zurich with ServiceNow AI Lens empowers customers to automate data extraction and form population more effectively across multiple interfaces, including Virtual Agent, mobile apps, and portals. The enhanced customization via Lens actions allows tailored AI Lens behavior to match specific business processes. The availability of multiple AI providers ensures flexibility in AI capabilities. The updated usage tracking model impacts license management and monitoring. Overall, these improvements help reduce manual data entry, increase accuracy, and streamline workflows.

Consolidated page of all release notes for ServiceNow AI Lens from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow AI Lens release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow AI Lens to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for ServiceNow AI Lens.


Release	Release notes
Yokohama	Yokohama Patch 6 ServiceNow AI Lens UI enhancement Use ServiceNow AI Lens to launch the scanner window by using the context defined in Lens actions or as a standalone application. You can preview the gathered insights or extracted data. You can also see the logged-in user and instance details. Use Lens actions to customize Lens behavior Define Lens behavior depending on how ServiceNow AI Lens is triggered and what context is set. With Lens actions, you can customize how a classic form is auto-filled. You can define default instructions, trigger options, custom context, transform response logic, and post processing instructions for the ServiceNow AI Lens execution. For example, you can define a Lens action that is used when Lens is triggered from an instance to populate a form of a table. You can also define form fields that must be used as context. As part of your integration logic, configure a Lens action as one of the steps to invoke a ServiceNow AI Lens service from any part of the ServiceNow AI Platform, such as a workspace form or portal. Use ServiceNow AI Lens in Virtual Agent Trigger ServiceNow AI Lens from a Virtual Agent conversation by using ServiceNow AI Lens topic in Virtual Agent. Auto-attach images to a record View captured images that are automatically attached to the record that is auto-filled using ServiceNow AI Lens. You can view the images to understand the source of the auto-filled information. New third-party AI model provider options available for all Now Assist applications Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI. Yokohama Patch 3 Capture data Get actionable insights from such visual data as images, handwritten notes and forms, emails, websites, and applications. For example, ServiceNow AI Lens can scan an email to gather data for auto-filling the fields on the Incident form. Act on visual data Provide instructions to Now Assist on what to do with the captured data. For example, you can convert the extracted data into a JSON format. Launch from ServiceNow forms Launch ServiceNow AI Lens from a form to fill the extracted data automatically into the form fields. Use as a standalone application Use ServiceNow AI Lens as a standalone application for previewing extracted data when you're connected to a ServiceNow instance.
Zurich	Zurich Patch 1 ServiceNow AI Lens UI enhancement Launch the ServiceNow AI Lens scanner window by using the context defined in the Lens actions or as a standalone application. You can preview the gathered insights or extracted data. You can also see the logged-in user and instance details. Use Lens actions to customize Lens behavior Define Lens behavior depending on how ServiceNow AI Lens is triggered and what context is set. With Lens actions, you can customize how a classic form is auto-filled. You can define default instructions, trigger options, custom context, transform response logic, and post processing instructions for the ServiceNow AI Lens execution. For example, you can define a Lens action that is used when Lens is triggered from an instance to populate a form of a table. You can also define form fields that must be used as context. As part of your integration logic, configure a Lens action as one of the steps to invoke a ServiceNow AI Lens service from any part of the ServiceNow AI Platform, such as a workspace form or portal. Use ServiceNow AI Lens in Virtual Agent Trigger ServiceNow AI Lens from a Virtual Agent conversation by using the ServiceNow AI Lens topic in Virtual Agent. Auto-attach images to a record View captured images that are automatically attached to an auto-filled record using ServiceNow AI Lens. You can view the images to understand the source of the auto-filled information. New third-party AI model provider options available for all Now Assist applications Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI.

Changes

Between your current release family and Zurich, some changes were made to existing ServiceNow AI Lens features.


Release	Release notes
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

Removed

Between your current release family and Zurich, some ServiceNow AI Lens features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some ServiceNow AI Lens features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate ServiceNow AI Lens.


Release	Release notes
Yokohama	ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see Configure.
Zurich	ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see Configure.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow AI Lens we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow AI Lens we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow AI Lens, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow AI Lens we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow AI Lens we have noted them here.


Release	Release notes
Yokohama	Yokohama Patch 11 Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from artifacts and auto-fill fields in a form. Fill the Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. Yokohama Patch 6 Use the Lens actions to define default instructions, trigger options, custom context, transform response logic, and post processing instructions for ServiceNow AI Lens execution. Configure Lens actions to launch ServiceNow AI Lens from any part of the ServiceNow AI Platform, such as a workspace form or a portal. Trigger ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or in a portal. View captured images that are now attached to the record that is auto-filled using ServiceNow AI Lens. Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI. Yokohama Patch 3 Boost productivity by scanning artifacts and auto-filling information into forms instead of manually entering the information into forms. Provide specific instructions to ServiceNow AI Lens on what to do with the data that it captures. Get insights from multiple images so that you know what actions to do next. See ServiceNow Lens for more information.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from artifacts and auto-fill fields in a form. Fill the Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. Zurich Patch 1 Use the Lens actions to define default instructions, trigger options, custom context, transform response logic, and post processing instructions for ServiceNow AI Lens execution. Configure Lens actions to launch ServiceNow AI Lens from any part of the ServiceNow AI Platform, such as a workspace form or a portal. Trigger ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or in a portal. View captured images that are attached to an auto-filled record using ServiceNow AI Lens. Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI. See ServiceNow Lens for more information.