Combined Service Graph Connector Integration for Claroty CTD release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Service Graph Connector Integration for Claroty CTD Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with essential information for upgrading the Service Graph Connector Integration for Claroty CTD from the Yokohama release family to Zurich. It highlights new features introduced between these releases, important upgrade considerations, and activation details. No updates or changes were noted specifically for the Zurich release itself.

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    New Features

    • Class Mappings: Customers can now view available class mappings and targeted CMDB classes via the Claroty CTD SGC Class Mappings table, enabling better management and visualization of integrated data.
    • Empty Rack Slot Filtering: During data import, empty rack slots are automatically removed to prevent importing blank or irrelevant data into the CMDB, improving data quality.
    • Firmware Version Capture: The Firmware Installation [cmdbfirmwareinstall] table supports capturing device firmware versions, allowing more detailed asset tracking.
    • OT Entity Update Improvement: The introduction of the irecriterionattribute in the OT Entity [cmdbotentity] table helps prevent update conflicts related to operational technology entities.
    • Serial Number Data Cleanup: A fix script runs automatically upon plugin upgrade to clean up serial number records in the Source [sysobjectsource] table. This prevents null pointer exceptions when serial numbers and MAC addresses match, ensuring data integrity.

    Upgrade Considerations

    Before upgrading to Zurich, customers should review and complete any recommended pre- and post-upgrade tasks to ensure a smooth transition. Notably, there are no removals, deprecations, or changes affecting existing Claroty CTD functionality between Yokohama and Zurich releases.

    Activation and Additional Information

    • To activate the Service Graph Connector Integration for Claroty CTD, request installation through the ServiceNow Store.
    • The integration supports Claroty CTD version 5.1.
    • No new browser, accessibility, localization, or highlight considerations were introduced between Yokohama and Zurich.

    Key Outcomes

    • Improved CMDB data quality by filtering out empty rack slots and cleaning serial number data.
    • Enhanced asset management through firmware version tracking.
    • Reduced operational issues with OT entity updates via the new criterion attribute.
    • Streamlined upgrade process with automated fix scripts and clear activation instructions.

    Consolidated page of all release notes for Service Graph Connector Integration for Claroty CTD from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Service Graph Connector Integration for Claroty CTD release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Service Graph Connector Integration for Claroty CTD to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Service Graph Connector Integration for Claroty CTD.

    Release Release notes

    Yokohama
    View the class mappings available for the Service Graph Connector
    Use the Claroty CTD SGC Class Mappings table to view the available class mappings and targeted CMDB classes.
    Avoid importing empty rack slots
    During import, empty rack slots are removed to avoid importing them into the CMDB.
    Capture firmware version of devices
    Use the Firmware Installation [cmdb_firmware_install] table to capture the firmware version of your Service Graph Connector Integration for Claroty CTD devices.
    Use the ire_criterion_attribute in the OT Entity [cmdb_ot_entity] table
    The ire_criterion_attribute acts as a criterion attribute for an OT entity-related entry and helps avoid entity update issues.
    Clean up serial number data
    Clean up the serial number [cmdb_serial_number] records imported into the Source [sys_object_source] table from the Service Graph Connector Integration for Claroty CTD with a fixed script. This script establishes that a null pointer exception doesn't occur when the serial number and MAC address are the same. The script runs automatically when the plugin is upgraded.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Service Graph Connector Integration for Claroty CTD features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Service Graph Connector Integration for Claroty CTD features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Service Graph Connector Integration for Claroty CTD features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Service Graph Connector Integration for Claroty CTD.

    Release Release notes

    Yokohama
    Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
    Note:
    Claroty CTD v5.1 is also supported for the Service Graph Connector Integration for Claroty CTD application.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Service Graph Connector Integration for Claroty CTD we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Service Graph Connector Integration for Claroty CTD we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Service Graph Connector Integration for Claroty CTD, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Service Graph Connector Integration for Claroty CTD we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Service Graph Connector Integration for Claroty CTD we have noted them here.

    Release Release notes

    Yokohama
    • View the class mappings available for the Service Graph Connector using the new Class Mappings menu
    • Filter out empty rack slots to help avoid importing blank rack slots into the ServiceNow. Configuration Management Database (CMDB).
    • Use the Firmware Installation [cmdb_firmware_install] table to capture the firmware version.
    • Avoid OT entity update issues by using the new ire_criterion_attribute attribute on the OT Entity [cmdb_ot_entity] table.
    • Clean the serial record entries from the Source [sys_object_source] table using a fix script.

    See Service Graph Connector Integration for Claroty CTD for more information.

    Zurich

    		 No updates for this release.